I buy here at least once / week, as I don't support big supermarket chains.
Customer service here (at Kew) is appalling, however!
Today I bought here 18 month old Gryere cheese, which had a sign in front of it as $54/kg. I even had a chat with the cheese lady, who explained to me the occurrence of white spots as protein breakdown and random, before cutting a large piece for me.
After I paid a rather high amount, I queried the price at the register and found out the cheese lady processed the price as $77/kg - 50% higher than marked. The cheese lady was called and explained that $77/kg was correct, because this was a different 18 month old Gryere cheese of better quality. They refused to process the price as advertised. I spoke to manager Tom, who explained that they just didn't get around to put the correct price sign in front of the cheese and therefore they couldn't process it as advertised. Also they couldn't afford loosing money.
At least they took the "better quality gryere" back, but when I was about to leave the shop, the manager stood at the exit with another cheese lady, who stated she overheard the other cheese lady stating the price to me before I bought (not true and even the original cheese lady never claimed this).
What a bunch of incompetence there, especially from the manager.
As stated before, I don't support large supermarket chains, but Coles and Woolworths would never argue like that over false advertising and in fact give you a false marked item for that price or for free... read more