EXTREMELY helpful. EXTREMELY kind. EXTREMELY gracious. Always responsive. Always welcoming. I feel…read moreas if their goal is to serve the client first, not themselves. And affordable for any company, in particular, for a new/starting/growing business as myself!

From the owner: Accreditations,Howell Chamber of Commerce Brighton Chamber…read moreof Commerce Michigan Chamber of Commerce Small Business Association of Michigan

Pat has been doing our taxes for 35 years. My husband had tremendous respect and confidence in his…read moreadvice and work. Now that I am a widow, I wouldn't think of going to anyone else. We moved from Michigan to Colorado 35 years ago and sending our tax info to Pat has never been a problem. Duke & Shirley Williams

This year we had some significant life changes that surely would've impacted our taxes. I'd have…read moredone then myself otherwise, but we figured a competent CPA would make our lives a little less stressful. We were wrong. We made a 1 o'clock Thursday appointment with Pat Hanniford. When we spoke on the phone to schedule this appointment he was friendly but offered very little information beyond when to come to his office. I also had to ask HIM what informational tax materials to bring to our filing appointment. Shouldn't this have been something he began with? I didn't feel that he was very thorough in this regard and gave me a very loose idea of what he'd need. I took a half day off work and arranged for a babysitter for our afternoon appointment thinking it might be an hour or so. Running a few minutes late we showed up 3 minutes after 1 o'clock. Pat was nowhere to be found. His secretary, Kathy didn't know where he was and didn't bother to call him until we had already been waiting 10 minutes. Then she told us that he was on his way in thinking our appointment (the one that he personally scheduled) was for 2 o'clock. When we asked how far out he was they told us "maybe 4 minutes". That was a gross underestimation. We waited an additional 25 minutes, our first impression of this group growing less enchanting with each passing minute. We had a 2 month old at home that we had scheduled around so this was very inconveniencing, somewhat stressful, not to mention highly unprofessional. When he arrived he was over 40 minutes late for our appointment. Then the actual meeting took less than 5 minutes. We laid out our forms and paperwork, he looked them over, and told us he'd be in touch. Never being told how long the appointment would last nor that he could only devote 5-10 minutes to us, we felt rushed the entire 10 minutes. I later found out that I could've just dropped off the paperwork after work. The whole meet and greet with this office was abrupt and impersonal. So impersonal in fact that they didn't even bother to close the doors to the conference room we were in, allowing whomever to listen in on our personal business. Thus far, not impressed, but we decided to ride it out. At our meeting Pat had told us he'd have our taxes done by the beginning of that coming week. We never heard a thing until WE called at the end of that next week. We were then told they'd be ready sometime the following week. We never heard anything the following week again and began calling every few days leaving messages with Kathy for Pat but never getting a call back. Eventually I just emailed Pat who wrote back apologizing and scheduled us to come in to review our filing. When we arrived he was out of the office again, and came in late, giving us about 10 minutes of his time to review what he prepared. He left us with 1 of 2 options to file and we told him we needed to think about it and call with our directive early the following week. Come the next week and after 3-4 unreturned phone calls to Pat with questions we needed answered, I eventually just went to his office. He of course was not there again but "he's on his way in and he'll be here in 5 minutes" was repeated a few times by Kathy while we waited. (Be aware that this is a habit with this guy, and that his office always always says "he'll be here soon" - Plan on waiting for him every step of the way) . He actually wasn't in the office ANY of the 4 times that I or my wife went there to speak to him and didn't return a single message we left with Kathy. As it's all said and done now, I'll steer clear of this group in the future. Customer service was nonexistent and common courtesy is a reach here. It would seem that either their clientele is the weathered Brighton establishment, not considering a younger generation of client worth extending courtesy to, OR, they're just fundamentally inconsiderate.

I went to Fortin & Associates based on a recommendation from a family friend. I was able to get my…read moretax return completed in 1 day for a really great price considering I had a CPA prepare it. I don't understand the attraction of going to the H&R block places when you can have a professional prepare the return for slightly more. I especially appreciated the advice they offered to help me reduce my taxable income for 2013. HIGHLY recommended!

From the owner: Located in Michigan, Fortin & Associates is among the areas leading Certified Public Accounting…read morefirms. Our firm promises to provide high quality, fair priced accounting services that will allow your business to flourish in tough economic times. We can help find the correct accounting solutions and make your business more manageable and in turn, more profitable. As a Certified Public Accounting firm and business consultants, we provide our clients with the financial advice they need to hear and not what they want to hear -- making our firm the strategic business partner your business needs.

By far the worst accounting firm I've ever dealt with…read more My taxes were not even difficult - a few W2s from different states and some simple investments. My previous accountants from NYC had no problem with them and always finishes it on time and accurately, and they have a lot more clients than Ann Arbor CPA. However, with this firm, I gave them sufficient time and they still had to file an extension because they can't finish what usually should take only a couple hours to do, which is OK I guess, I'll live with it. However - they miscalculated my MI return (by a good few hundred $) and in the end the good state of MI gave me back the money they miscalculated. On top of that - they didn't know how to handle any out of state taxes (particularly NY state tax rules), which I thought as professionals they should know or be able to research, and told me that my W2 was WRONG (which it isn't - I've confirmed with other professionals and my own HR department). I had to google answers FOR them when they could have just.... do a little freakin' research and figured it out themselves. Come on guys, I did not pay you to give YOU the answers. Needless to say, after the massive delays, miscalculations, and just straight up not knowing how to do simple taxes, I'm going to take my docs elsewhere in 2018.

I've been coming here for several years and have always had exceptional service…read more I have since referred several family members to come for their taxes, who are all very happy, as well. Very knowledgeable, very friendly and they are able to accommodate your schedule.

After years of going to H and R block I was frustrated with the lack of knowledge and prices. I…read morefound Steps accounting and I'm so glad I did! This is the second year using them and I'm very impressed with the service and help I've received. I would highly recommend!

I was confused about some tax issues, I wanted to schedule an appointment to talk over some…read moreconcerns I had, no appointment needed talked to me right away on the phone, they were open and honest that in my situation I would probably be better of filing my self and saving some money. Would have been easy for them to take my money anyhow, very honest establishment, I have great respect for their candor. If I get into a more complicated issue down the road I won't hesitate to call them!

Arbor Accounting is a small accounting shop, and it has been a pleasure to work with Sean…read more He is a well-rounded accountant. He knew the specifics of how to handle my educational forms and deductions (along with a retirement account problem that I bungled in a previous return). Sean capably prepared my personal return, which was a relief, because as a PhD student, the tuition/fellowship/scholarship/stipend/grant classifications are confusing. Doing it wrong could cost you. If you're a student in the area - or anybody, I imagine, who needs a responsive and knowledgeable CPA - don't hesitate to go with Arbor Accounting. You will be much better off than trying to fumble through the software programs out there. I walked into the office late in tax season and Sean still handled everything promptly and at a good price. FWIW, he's also a nice person.

I am highly pleased with the accounting work done for me by Sean at Arbor Accounting. I hired him…read morefor individual tax services that had some complexity, and he was able to quickly and effectively address my concerns, answer my questions, and get the job done with accuracy. Given the work involved, I found good value for his service fees. I would recommend him for your tax needs.