The good, the grounds are beautiful. The grand staircase out front gives you such high hopes upon…read morearrival but trust me it ends there. 95 % of the employees made you feel completely unwelcome. zero service. views are beautiful from the room but that is all this hotel has going for it. So disappointing. Stayed 3 nights so we definitely gave it a good chance and only got worse as the nights went on.

The Incident: Le Palace de Menthon in Annecy, France,…read moresubjected my aunts, both women in their late sixties, to shocking and disrespectful treatment during their recent six-day stay. Despite their ability to afford the finest accommodations, they were abruptly informed a few days into their stay that they had to vacate their room an hour earlier than the standard checkout time due to a private event. This sudden change, not communicated at the time of booking, was followed by relentless phone calls from the staff pressuring them to comply. Ultimately, their bags were taken to the curb under the pretext of "security reasons," forcing them to wait outside in the sun for a taxi, as they were not allowed to wait inside. Harassment and Intimidation: The hotel staff's behavior was unprofessional and deeply troubling. Written and over the phone, communications were filled with passive-aggressive language, deflecting blame and failing to acknowledge wrongdoing. Phrases like "sorry if you perceived our actions as offensive" and false claims about their checkout time highlighted attempts to gaslight and manipulate the situation. When my frustrated cousin asked them over the phone how they react if their mother was treated this way, a staff member coldly responded, "Not like that," this is how they communicate, passive-aggressive, hurtful, and with a disturbing lack of empathy. The harassment continues, with the hotel targeting relatives who report and post about this incident, accusing them of posting fake reviews, threatening legal action and litigation, and deleting comments on the hotel's social media account. They're even pressuring everyone they come across not to repost similar content, using threatening language that implies legal problems according to French Laws, all to prevent our truth from being heard. Speaking of legality and litigations, let's see with whom the legal system in France would side, in this scenario. Since under French law, hotel guests have the right to a peaceful and respectful stay. The hotel's actions violate several provisions: - Article L. 121-20-4 of the French Consumer Code: Protects consumers from unfair treatment and ensures their right to receive the agreed service. The hotel's abrupt change of checkout time and forcible removal of my aunts without proper notice or consent breaches this. - Article 1240 of the French Civil Code: States that any act causing harm obligates the person at fault to provide compensation. The distress and inconvenience suffered by my aunts entitle them to compensation for material and moral damages. - Article 226-1 of the French Penal Code: Protects individuals from invasions of privacy and dignity. The public display of my aunts' luggage and degrading treatment infringed on their dignity and privacy, warranting legal consequences. This one below is by far the best in my opinion: - Article L. 113-3 of the French Consumer Code: Hotel guests have the unequivocal right to reject changes imposed by management due to scheduling errors or overlapping bookings. If these terms were not agreed upon at booking, the hotel cannot enforce them. Thus, any attempt by the hotel to alter the terms of stay or demand earlier departures without prior agreement is legally invalid and unjustifiable. Call for Accountability: For those reading this review, be aware that the hotel may attempt to have it removed to silence our complaints. They ve somehow stopped reviews on Google Maps, I just tried and got this "This place is currently more likely to receive content that violates Google's policies. To prevent this, Google has turned off posting." This ongoing strategy to avoid accountability is part of their effort to gaslight and intimidate guests. This truthful account of my family's experience is shared to prevent others from enduring similar mistreatment. Le Palace de Menthon's actions are a stark reminder that even reputed establishments can lack basic standards of decency and respect. My aunts, seasoned travelers who never faced a problem, deserved far better. Their dignity and rights were trampled upon without any formal apology or restitution, yet. Customer is always right? Yeah, maybe-right by the curb, with their bags on the street.

Oh man, did I ever luck out staying at this place while in the Alps walking the Tour du Mont Blanc…read more Chamonix was really hopping at the time due to a running race that was finishing that day, but the Auberge is in a quieter part of town so we had a very restful stay. Rooms are small but very comfortable and beautifully decorated. Staff is friendly, attentive, and not intrusive. I stayed at several similar hotels while walking the Tour and both me and my traveling companion agreed this hotel had the best breakfast buffet. Excellent selection and beautiful presentation. I can't think of a thing they could do better.

I have been meaning to write a review for months but life got in the way but this is perhaps my…read morefavorite auberge I have ever stayed at with 2 of my 3 children and husband. The owners work from sunup until sundown and it shows. The rooms were immaculate and cozy as well as the common spaces. you just had that feeling that it is cleaner than your own home at least mine in Chicago. . The couple and employee who run it went above and beyond to make the stay spectacular. They answered the same questions over and over and never were impatient with us. My husband speaks rudimentary French yet their English is much better than our French. We stated in a family room with a bunk bed and two single beds for the parents pushed together. We slept under thick clean down comforter s which kept us warm at night and because it was so comfortable, we slept in so late that we almost missed breakfast. The breakfasts were out of this world. Ww had homemade yoghurt, fruits, muesli, eggs.local cheeses and breads and the list goes on. We were satiated until dinner so its actually worth the price. They have the sweetest dog and two cats that my children fell in love with. It was also such an easy stay because the bus to the different mountains are literally across the street. Also, ask for their recommendation for good dinner places. and because of them We had not one bad meal in Chaminoix. The last night we ate at an Italian restaurant housed in a 700 year old farmhouse. It was out of this world....We plan on returning sone day, hopefully sooner rather than later!

I went with three friends the other day and we were blown away. The service was fantastic and the…read morefood and wine were excellent. I recommend the duck in crispy pastry. We sat for hours and had an aperitif in the lounge afterwards. Very friendly chef and hostess who patiently answered all our questions and showed us a lovely evening.

Very nice historic looking hotel directly across the street from the train station. Location is…read moreideal, with a three minute walk to the main ski bus stop. There is a lively bar which becomes livelier as the après-ski scene turns into an evening destination. The front desk staff is very helpful, as they were able to easily make local reservations. Great ski tips from the bar staff. €10 breakfast is also well worth it. My room, although typically European re: sizing, was very clean and came with a very comfortable bed. There's an outdoor ski locker/shed. Classic old lift in the center of the hotel. Overall, Highly recommended.

Helpful staf at the front desk gave me a small discount on my late checkin. Heavy rain resulted in…read morewater leaking into our room on the top floor, no other rooms available. The night clerk gave me another discount so the final price ended on €80, including breakfast. Rooms are fairly clean but could need newer towels. The breakfast is ok but needs a better finish with better coffee and attendance. Overall worth my price.

This small hotel nestled in the French Alps is truly a hidden gem. The young couple running the…read moreestablishment has truly crafted a beautiful indoor ambiance and are eager to assist in any way that they can. The restaurant serves food that is unlike any other. There really is no better restaurant in the area. While the hotel may be a 5 minute drive from downtown Saint-Gervais, it is so worth it.

The room: standard. Clean. The location: not great unless…read moreyou want easy driving out of town. About a 10 minute walk to anything but the mall. the breakfast buffet: best we had. The staff: rude. uncaring. lazy. I've never had such bad service consistently at a hotel. We had about 5 different bad experiences there in 2 days. Eg: we left the DO NOT DISTURB on our door, but the maid came and cleaned anyway. Evidently broke my boyfriend's razor and just left it. Went we told the desk, they didn't apologize for anything, and then basically said, "why are you telling me? You want a razor? I have a razor." Our tv remote didn't work and they made us come downstairs to trade it. And on and on. Crazy lack of customer service skills. And that was the ONLY negative experience we had in 10 days of travel.

Don't fall for the free drink for no maid service option! It's a soft drink. Otherwise, nice…read morelocation (if you like being near the train)!