My doctor is very good. BUT the practice is managed very poorly, dangerously in my opinion…read more Messages to your doctor are read by / replied to by various office staff. I've had two significant issues with communications to my doctor. My most recent experience was that the office staff did not know my doctor had changed my medication and didn't convey that to me when I reached then (a day after the new medication was sent to the pharmacy). Two different office staff were contentious about having the nurse call me back. I insisted. When we spoke I discovered that my doctor had changed my medication. The people reading and answering the emails on MyChart had no clue what my doctor had done or either they neglected to let me know of the changed medication. In addition, they created a post dated email chain to cover their oversight. Any of these is unacceptable if you are to believe you're communicating with and being cared for by your doctor or their nurse. Practice management at Coventry Primary Care RISKS patients' health, IMHO. My doctor is great.., BUT if you want to be assured that the intended doctor or nurse received your communication, in my experience, it must be by US mail since it"s unlawful to open mail addressed to someone else. Using MyChart, there is no telling who reads the email you think you're sending to your doctor or whether the message you needed to get to them was ever delivered. Oh, and there is no calling the practice directly. All calls are routed through an offshore call center that you must go through and they determine whether or not you can talk to someone in the practice. Again, only my experience, my opinion. But based on two significant issues revolving around poor and inaccurate communication, I would look elsewhere for a doctor.

Dr. Reed Mathias has been my personal physician for over ten years. In addition, my parents,…read morein-laws and my wife are all his patients. We are transitioning my oldest sons over from pediatrician to Covenant Primary Care this year. Needless to say, we are happy with the healthcare provided by Covenant Internal Medicine. Dr. Mathias takes a genuine interest in the patient as a person and builds a relationship with his patients and not just treating their health symptoms in an impersonal manner. He is a good man of strong Christian faith. I have found him to be confidential, caring and easy to talk with or even pray with if needed. We could not be more pleased with our physicians and staff at Covenant Internal Medicine.

Dr. Lap was rude and unprofessional. When I said that I was feeling stressed because he was an hour…read morelate for my appointment which could impact my additional 2 appointments that day, he got angry and asked me if I knew how many COVID patients he had. When I suggested that he implement better time management practices to accommodate all of his patients, he told me that he would NOT rush his patients--as if I wasn't a patient. Then he told me to go to my other appointments! An apology for his lateness was never received--as if my time and schedule was unimportant. Never have I experienced such treatment from any doctor. Needless to say, I'll never return.

I was traveling to visit my family in SC when I was involved in a rather serious car accident. Once…read moreI was released from the hospital I needed a primary medical group to manage my ongoing care. The Cypress Internal Medicine - Patewood group are the primary providers for my daughter and son-in-law and we reached out to them for help. I was given a appointment in a very reasonable time frame and saw Joanna S. Reeves, FNP-C. I could not have chosen a better provider. she is a very intelligent, compassionate person who did not rush me at all throughout the visit. she covered all my areas of concern and helped to co-ordinate my necessary follow-up care. Not only was she wonderful, but the entire office staff was very pleasant with lovely smiles and a very helpful attitude. In short this office is everything that I could ask in a primary care office. I did not mention that I am a retired physician and perhaps more critical and demanding of physicians service. Even with this fact, they are a superlative office. I will be using them when ever I am in SC as I visit my family here frequently.

My last review has been 5 years ago with 5 stars and now years later I still rate Dr. Trexler with…read more5 stars. She listens and has been wonderful in supporting me through the years. Never waited more than a few minutes and staff and nurses have always been wonderful and friendly.

I'm blessed to have Dr. G and Doreen his nurse youd be hard pressed to fine a better team.read more

Excellent service. They know their drill. Place may be smallish, and wait area is simplistic with…read morefew seats. But I rather my doctor and nurses to be knowledgeable and friendly/kind than having a nice flashy wait area. PS - came here for a medical check-up required for a USCIS document.

One of the best Doctor I have ever had! He is so pleasant to talk to and explains things in…read moredetails. He has a very friendly and helpful staff as well. I can tell that he cares more about his patients than just making $$ for his business. Even though I moved to Atlanta GA, I continued to go to him until my insurance changed. I could not find anyone as remotely close to his professionalism here.

Cannot recommend this practice. Claudia Johnson (provider)…read moreseemed knowledgeable for the most part, when i went for a simple annual wellness check, but referred me for further tests, which proved both unnecessary and expensive. I am a healthy male by objective standards. Blood pressure and weight in the healthy range. On NO heart, weight or blood pressure medications. My real issue was being required to provide all my insurance information in advance before the appointment... sending digital images of my cards, and then receiving a $1,273 out of pocket charge bill, including more than $500 for an initial office visit charge. A ~ $75 X-ray charge seemed reasonable though for a toe that I had stubbed and seemed to be slow and healing. I declined the referral for physical therapy on the toe. SMH. I called the office to discuss the exorbitant bill. And explained that I thought medicare would cover almost everything in it. They acted like they didn't know.I said I would be following up with medicare myself and expected they would be doing the same. Called back a month later and found out they'd dropped the ball again.And nothing had been done to confirm the amounts that medicare allowed. They acted like they didn't know I had insurance, and Medicare coverage. Of course.I got the run around saying it was the claims department fault, not billing department's fault. I reminded "Casey" that this reflects negatively on the doctor. I asked who should be held accountable, and she didn't like the question or the way she was being talked to so she hung up on me.

Brio is always a wonderful experience because not only is my doctor wonderful but the nurses and…read morethe front desk staff are as well . I'm always treated with respect and listened to. I walk knowing that I have quality care.

You need to update your records. Carolina Internal Medicine is NOT a…read morepart of Bon Secours. They have been Prisma for several years.....and the change has not been positive as far as the care I am receiving.

I scheduled an appointment using MyChart for a new patient visit over the phone. I have updated…read morelabs from a couple months ago on my records and just needed to touch base with a doctor for medication management. On the day of my appointment -- half an hour before I expected the call -- I got a phone call telling me I had to come in person. I could NOT, which is the reason I scheduled on the phone... I was told the cancellation wouldn't be held against me. The front desk lady fumbled around on the schedule and scheduled an in person visit for two days later. I woke up to more news about the measles outbreak and decided it was unsafe to go in person as I have a five month old baby who would have to come with me. Just a few hours later I received a MyChart letter addressed by Brittany Ellis, NP (thought this was fairly unprofessional. Why not use the clinic name?) telling me I was no longer welcome to schedule there because I "canceled" two visits. I canceled ONE visit. They allowed me to schedule a phone appointment and then told me "OOPS! Not sure why it let you do that!" Just very much annoyed I was told the first cancellation wouldn't be held against me since the system allowed it to be scheduled in error. I cannot find good primary care in the upstate and this continues to be true. Cannot wait to move.

have been with Dr Ray over 19 years. since we moved to Simpsonville. he takes his time, listens to…read moreyou, checks you head to toe. never rush you. my husband and son are also his patients.

Dana Ray is awesome he takes his time w patient! All my visits are great! Has a great staff alsoread more

Dr. Bailey is, in my opinion, an exceptional audiologist. She is thorough, professional and yet…read morefriendly and compassionate. She goes above and beyond in dealing with any situation involving my hearing aids. Dr. Bailey makes it a pleasure to visit her office. And, don't forget the receptionists. Best folks at the front of the office. I don't name one because I don't remember the name of the other :-) .

From the owner: Are you searching for a seasoned, certified hearing aid specialist in Greenville, SC? Look no…read morefurther than Advanced Hearing Solutions of Greenville. Our team is not just experienced -- we're here to make your hearing journey comfortable and stress-free. Whether you need new hearing aids, repairs, consultations, or custom earplugs, we're ready to assist you. Dr. Pietrobono, our wonderful audiologist, is highly skilled, incredibly kind, and prepared to help anyone in need. At Advanced Hearing Solutions, we want you to feel at home. No sales tactics, no pressure - just the genuine support you deserve for your hearing needs. Your satisfaction is our priority, so schedule your appointment today!

Dr. McClure is superb! Listens well, excellent bedside manners, speaks w/ you and not at you with…read moresuch a pleasant demeanor. Extremely helpful and so blessed to have found him! Highly recommend him.