We used Loope Pool & Spa LLC for about a year before ending service due to serious concerns about…read moreover-chlorination. Our children developed skin irritation, brittle hair, and faded swimwear. Independent water testing revealed chlorine levels in our 11,700-gallon pool were dangerously high -- over 20 ppm, far beyond safe swimming limits. We later learned they had been adding up to 4 gallons of 12% chlorine in a single weekly visit, causing chlorine spikes to extremely dangerous levels, well outside EPA guidelines. This level of chlorine was excessive and unsafe, regardless of whether the pool was covered or in frequent use. Multiple pool professionals confirmed this kind of weekly dosing was unnecessary and potentially harmful for a pool of our size. We filed a formal complaint with the Better Business Bureau in summer 2024. While the company responded, they took no accountability. We followed up with EPA guidelines and a fact-based rebuttal, but the BBB closed the case without publishing our response. Given the volume of chemicals being added -- each billed as a separate line item on top of the monthly service fee -- we were left wondering whether this was due to gross negligence or a deliberate effort to inflate billing. Looking back, I regret not posting this review sooner. If you have children or care about safe, transparent pool care, I strongly recommend finding a provider who treats chemical safety with the seriousness it deserves.

Loope Pools has always been an excellent pool educator and chemical provider for me. I got in…read moreperiodically for testing and hire them for winterizing my pool as well as opening it. They are prompt with responding if I leave a message and willing to teach me anything I need in order to take care of my pool. They even offer a once-per-year 10% discount on your pool chemicals. Being that I have a salt water pool I am able to get (usually) all I need in one visit after I open the pool. Highly recommend them.

I'm a new pool owners. We got better advice and more education here than we did from our pool…read morebuilder or the "pool school" (I'm actually not sure we were provided a pool school). If I was starting a new build, I would hands-down use Chase at Tennessee Valley Pool & Spas. This will be our go-to pool store. These are the first people in the pool business we have met, in any capacity, where we have confidence that they know their craft!! Nice, patient, and competent! 10/10 recommend.

I cannot express enough on how helpful and awesome the team at Tennessee Valley Pools are! We…read morerecently purchased a hot tub from Andrew, we were nervous about the set up and he put our minds at ease. His team provided the set up, filled the tub, made sure it was working and heating, showed us how to treat the water and made sure we didn't have any questions. Amazing! Thank you all so much!

Great service. Expedient. Fair and well priced. We reached out on Saturday and had our spa serviced…read moreon Monday. Thank you for helping us out.

Tom showed up when he said he would and got my Artesian spa up and running and gave me valuable…read moreinsight to its operation. I highly recommend Spa Doc.

Premier Pools was the only pool company in the Knoxville area who accepted the challenge of…read moredesigning a pool/spa combo that would fit into the hillside next to my house. They exceeded all expectations. Premier uses the best contractors, and the project was not quick, but it was well worth the wait. Project manager Tommy handled all the details and overcame all the hurdles, making the process stress free. I get so many compliments on this Premier Pool project.

The design and the construction of the pool was flawless. I was swimming 4 months after ground…read morebreaking for both my pool and spa! Billy the project manager was reasonable and responsive throughout the project.

been trying for 3 weeks now to get my pool algae free, going in every 3 rd day to test the water…read more We are sold a bunch of chemicals and given instructions for the next 2 days to follow which included extensive manual vacuuming in the 80+ degree heat.Honestly think they are just there to sell chemicals. my husband and are 63 and 64 and not in excellent health. We were never offered a service call or someone to come assist us with the cleanup ( we d pay of course, because we are not able to be out there for hours).

0 ! This place is horrible ! We have trying to get our 12,000 dollar hot tub repaired for a year…read morenow ! Two attempts and now they will not return my calls ! Do not buy from Poolwerx! They will not stand behind their Bullfrog Spas! Never Again ! I will be spreading this all over Social Media!

Ron a very honest contractor wont lead you wrong on building afordable pool to enjoy during the…read moreseason. Hand on best quality hard worker thats out with his employees on jobsite all year long

From the owner: We specialize in custom vinyl liners for inground pools and we do concrete decks with copeing of…read moreyour choice

We had a great experience with Campbell and Sons Pools. I manage an apartment community in West…read moreKnoxville, and Jerry and his team recently resurfaced both our pool and spa. From start to finish, communication was excellent. They kept us informed every step of the way. They showed up when they said they would, worked efficiently, and the finished product is absolutely stunning. The quality of work really speaks for itself, and their pricing was very fair for the level of service we received. Highly recommend Jerry and his team.

If I could give more stars I would!! Mr Campbell is amazing at what he does. Our pool was in pretty…read morebad shape, crack at the bottom, entire pool shifted and sat broken for almost 10 months until Mr Campbell went in with his team. He repaired it better then new! I still can't believe what it looks like! Mr Campbell gave me an estimate in the beginning and never charged me a penny more, definitely a man of his word, and a company with integrity! You will not find better!!!