The service people are quick to respond to any concerns you might have about your spa. They will…read moretreat you right. I highly recommend Relax and Retreat.

I would highly recommend R&R to any of my family and friends for their spa/hot tub needs. The team…read morethere made my whole experience wonderful even when I was asking a million questions during the process. They have a knowledgeable and trustworthy team that's going to get you what you want the way you want it! Don't waste your time elsewhere because you're gonna get the best treatment and experience right here!

First, let me start this review by saying that if you're looking to build a pool and have never…read moredone this before you are in for a shocking experience. This will be a fun, exhausting, exciting, frustrating, angry and elation filled 5+ months ahead of you. Luckily, Cody Pools can help highlight the good and mitigate the bad. We moved to Dallas from NYC late last year and had ZERO experience with owning a pool. We interviewed 3 different pool builders locally and received bids that ranged wildly across the pricing spectrum. Cody's bid came in the middle and we felt it was very fair. I even price checked them with my friend who owns a pool building company in another state and he said he would charge me the same price for our design and he confirmed Cody Pools to be very reputable. The wife and I did get off to a rocky start with our designer but if you encounter the same issue, I certainly would not let that deter you from using Cody. Once the real work starts, it's only Project Managers and construction people you deal with. Our Project Manager was Shawn Barnacle and he was absolutely amazing. If he is on your project, you are lucky and I guarantee you will be pleased. He was always responsive and always on your side any time you had a question, concern, adjustment to be made, etc... We shared pots of coffee on many a morning as we discussed where we were in the process, what's left to complete and how much longer it will take. He's been in this business a looong time and seen it all. He is honest about every aspect of the project (even if you don't like what he tells you) and is absolute about you being happy with the finished product. Some things to be mindful of - Hidden costs: we ended up having to re-route electric wires and gas lines, both of which Cody does not perform and were additional expenses. This includes sprinkler system repair/re-routes after they complete the pool. Also, the yard gets COMPLETELY destroyed during this build process and needs to be re-sod/landscaped afterward which is another expense. Cody is happy to recommend contractors who can do all of this work and we found those recommendations to be solid. (Shawn will make sure no one takes advantage of you.) Timing: whatever time frame you have in mind, add another month....at least. This is a seriously invasive process and you should set your expectations accordingly before you even begin. From initial design to naked swimming, I would say it took 6 months. We did have sporadic weather delays contributing to this and under optimal circumstances, I believe they could start/finish the entire process within 4 months. Overall, we were very happy with Cody Pools and if you're crazy enough to chase that dream of swimming naked in your own backyard, I strongly recommend hiring Shawn, his beard, and Cody Pools to help make it come true.

From the owner: Cody Pools is an award winning swimming pool builder serving the greater Dallas, Ft. Worth,…read moreGarland, Frisco, Plano, Southlake Carroll and surrounding areas. Established in 1994, our we're one of the top swimming pool builders in Texas and we also have locations in Austin, Dallas/Ft. Worth, Lakeway, Georgetown and San Antonio

Outstanding service and quality work! Within a week I had a tech (Gerry) at my house and had my…read moreissues repaired. It was nice to have a tech walk me through everything he was doing and teach me a few things about my equipment. I know a week seems like a long time, however, when having to deal with weather and my insurance company that is actually really good time (anyone ever having to deal with a home warranty company would know this). I definitely recommend this company. Great job.

Very unprofessional. Their main phone number is a cell phone and it's not easy to speak to someone…read moreor coordinate an appointment. Was given a five hour window to be home (not even the cable companies do this) and of course, the technician never showed up. Would not recommend them.

We had some issues with our spa and called for a service call. They sent an older man who charged…read moreus over $1000 replaced some parts and left with the hot tub still broken. He ignored my calls and when I texted regarding my concerns, he confirmed he would not return and preceded to insult me. I would not use this company ever again.

From the owner: We are inground spa spealist serving the North Dallas area. We do service any type of spa, inground…read moreor movable.|Year Established: 1983.

Our neighbors have been using this company to put in a pool. They dug up the pool last November,…read moreand it is still not completed. It is almost September. The company leaves trash everywhere. You can't drive down the alley without seeing a big mess. They always have an excuse for not finishing their work, covid, supply chain issues. They tear up projects, and never finish. I would never recommend them to anyone. They have been almost fully paid, and they won't finish their work. 10 months and still not done. Very disappointing! I still have my doubts that they will even finish the pool.

From the owner: With over 35 years of experience in building pools, and we have remained a small private builder,…read morelimiting the number of pools we take on in a year's time so that we can provide our customers with a quality job and personal service.

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

****REVIEW UPDATE: spa was delivered 12/14. Received great service from Colby who saw my review and…read moredid what I was asking for the entire time - set proper expectations and communicated about the product I received. Very happy with the service provided by Colby. Originally gave one star, changing the rating based on the service Colby provided. I have had the absolute WORST SERVICE ever. I ordered a new hot tub in MARCH. My original delivery date was slated for August. Not ideal, but understandable with the supply chain issues we're experiencing. It is now November, and still no hot tub. More than that NO COMMUNICATION at all regarding when I can expect my hot tub. I have visited the store and called, only to be told the regional manager will call me - still waiting on that call. I have had better service spending a fraction of what I'm spending with this company. They are great before the sale, but after the sale is dismal. I will never recommend this company to anyone.

Thinking I was walking into a "Ross" type pool place.. quite the contrary!! The place was clean,…read moreorganized and damn great prices compared to their bigger L competition . Dalton was a great source of information.

Frustrating experience we've been dealing with all summer. Contacted for a DE filter replacement…read moreback in May 2025, and we knew what we wanted. Had trouble scheduling an installation date or getting calls back from the store - they finally came out and installed it, but it was not done correctly. The filter container was hanging off the concrete pad, they tried to feed DE through a skimmer with a sock on it, and the pvc piping wasn't done well. It took multiple calls to the owner and 2 additional visits for someone to come out and finally fix it. This was after they insisted they came to my house and "everything looked fine", but my Ring doorbell and gate confirmed they didn't come at all and must have gone to the wrong house. Immediately after the fix, the brand new filter started leaking from the seal joint, and no one will actually commit to coming out and looking at it again. I've been scheduled "on the board" for multiple service visits - but then they no call/no show and I have to follow-up again. I understand staffing is tough, but they've used the excuse of being "down" a pool tech all summer so that the owner is having to go out on calls himself. I also had a big issue with high copper in my water - it was filmy, blue/silver in the net, etc, and they said "they had never seen anything like this" and didn't know what to do. They didn't test the water or seem to have any ideas or solutions - I figured it out myself with a test. The price on the filter was ok and I was trying to find a more locally owned alternative to Leslie Pool. However, it's been such a hassle dealing with unnecessary issues from the installation that I would not recommend purchasing equipment from them.

Always excellent customer service. Colby is the best! He is very knowledgeable and answered all…read moremy questions - more than once. He did great work on the repair and advised me on other issues with the pool including how to fix the fountain in the hot tub. Very pleasant to work with despite some of my silly questions. A+++. Thanks Colby! Richard Henry Dallas, Tx.

Parts department lady on Saturday is worthless. standard 2"…read morePVC union o-ring. Won't even attempt to find it without quoting a part number. Didn't know what brand parts she had for me to find a part number on my phone. Been in there before a few times looking for parts. Never successful.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We feel incredibly lucky that we happened to meet Japi as he was leaving our neighbor's pool one…read moreday -- it was honestly the best stroke of luck for our home. From day one, he has treated our pool with the same care and pride as if it were his own, and we are beyond thankful for his service. Every single week, he sends a detailed email outlining exactly what he completed, the status of our chemical levels, whether anything was added, and even how long we should wait before swimming. He also includes a picture of our pool after he's finished, which always gives us such peace of mind. It's rare these days to find someone who is not only so thorough, but who genuinely wants you to feel informed and confident about the care your pool is receiving. Our pool has never looked better, but more importantly, we trust Japi completely. His consistency, kindness, and dedication mean so much to us, and it shows in every visit. If you're looking for someone who will take care of your pool with honesty, heart, and true professionalism, we cannot recommend Japi and GP&A Pool Services enough. They've been an absolute blessing to us.