Mark at Mckinney pools is hands down the most professional and efficient worker. We recently purchased a home with a pool we knew nothing about. After some talking we decided to upgrade our system. He is knowledgeable and friendly. He worked with us every step of the way and communicated what he was doing. I cannot express enough thanks to him and his company. WE will be customers for life. I highly recommend him for your pool needs and repairs. He truly is passionate about his work. Honest and a fair man. 5 plus stars. Thank you Mark for all your hard work and personal touches you added on our finished product. We will tell everyone about McKinney pools! read more

Great to work with and responded quickly. Very fair and straight forward in the work they do, and go above and beyond to be helpful. Recommend to anyone! read more

I wish I could give this place a ZERO and I did not even use them. What happened to customer service. I exchanged multiple emails with Mark to try and purchase service from this company. After a couple of emails I told him I would like to purchase their service. No answer, so I sent two more emails and never heard back. So what does a smart consumer do, I took my money elsewhere to someone who would help and we are very pleased with the service we obtained from the other company with great customer service. Sorry, I gave you enough tries to set something up. read more

This is what service is supposed to look like! We called looking to replace our hottub/pool heater. Mark called us back right away and explained our options and how the process would go. He got us expedited on the schedule, showed up on time, and completed excellent work (possibly better than the original installation). It's such a pleasure to deal with a professional company who does what they say they will do. I look forward to recommending these guys to anyone in need of pool service. We will definitely be using them again in the future. read more

Mark is first class. His insight kept me from making a huge mistake on my new home purchase.

Mark did an amazing job renovating our 25 year old pool. In addition to 80 feet of crack repair, he delivered the pool of our dreams by adding LED lighting and helping us pick the perfect materials. He was very attentive to the smallest details and made sure we were 100% happy with the job. We can't get over how amazing our pool looks and we're having a great summer inviting friends and family over to enjoy our upgraded backyard! read more

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Our heater quit working and we call two different companies to see if we could troubleshoot the problem. Both of them recommended we get a brand new heater which was around $4000 plus service. Our heater is only two years old and we just didn't think we needed a brand new heater. We called McKinney Pool 's and Mark was phenomenal. He was extremely thorough in the exam process and was able to fit us in quickly since we had an event coming up and needed the heater working asap. Mike was able to come and service the heater and find a problem and solve the problem for less than $200. Unfortunately, this kind of honest business is not very common anymore. The two other pool companies that looked at our heater were unable to fix it so their solution was just buying a new one and installing it. Keep in mind most pool companies have a service fee anywhere from $90-$150 per hour. I wish you would have called Mark first. I'm so happy we decided to get a third opinion and Mark was the perfect person for the job; he spent time talking to us about other features that we could work on and fix to make our pool function better, and gave us a lot of insight and ideas. We will definitely be switching to McKinney Pool 's because of Mark and think he has done such an outstanding job helping us! Don't waste time or money on other companies call McKinney Pool 's first! read more

Amazing professional service and communication. Don't hesitate to call Mark them for pool service issues. read more

Mark is incredibly fair & does an A+ job. Can't say enough positive things about my experience with McKinney Pools.

Noticed pool pump didn't come on late one evening after everyone was closed. I left 2 voicemails and 1 email, but Mark was the first to call me early the next morning. Discussed options on 8 yr old unit instead of trying to talking me into all new first. Came out that same day and had me up and running. While here, he made an observation that made him ask about my pool chemicals. It wasn't balanced correctly and told me how to correct the problem. Oh yeah, one of the other companies called back at about 5:00 pm the next day. Mark is top notch and will get all my future business. Thx again Mark. read more

Over the years I have owned four different pools and worked with several pool service companies and these guys are the best. Mark clearly explains what issues there are and suggest best, most economical way to resolve, even when it means less revenue for them. Best of all when he leaves I know what the problem was and its fixed. Most professional group I have ever worked with, they really know what they are doing and have a strong customer service bent. read more

McKinney pools is a wonderful pool company. Mark takes the time to explain the issues and come up with the right solution. They sell high quality chemicals and even deliver them right to my house for free. Every time I have a problem Mark helps me out right away, he has helped me fix a lot of things over the phone for free. He is very knowledgable and friendly. It is so nice to get good advice from a professional. I also really appreciate that they never try and sells things I don't need. They help you save money by using the correct high quality chemicals. Give them a try. You will be glad you did. read more

I have used Mckinney pools a few times for repairs and have always been very satisfied with the service. Mark is very dependable, great communicator with letting us know what needs to be done, and prices are always better than other companies! read more

Mark is the best! He's always quick to respond to his customers needs and quotes fair prices. His work is reliable and he will always shoot you straight. I would and have recommended him to many other pool owners in the area. read more

Mark is the best. I had a very outdated system and had several companies out to give me a quote on getting my equipment replaced. Mark was at my house in less than 48 hours- would've been sooner but it rained the whole day after I called him. He explained to me what he would replace and what he would keep because there was nothing wrong with it. All other companies wanted to replace everything. Once we decided what we wanted to do Mark was out that same day to start work and they were done the next day! Our new system looks and works great! Mark took the time to label everything and spent almost an hour going over everything so I could understand how to work all the equipment. I am so happy I found this company and will call them with all future pool issues! read more

Jose is great, he is super nice and always professional. The owner on the other hand is not. He always finds "things wrong" and on this last one where I questioned the cost he flipped out and sent an angry text and threatened me with litigation. Got a new cheaper better pool company and the fixes he said we needed turned out not to be needed after all. He has lost all of the customers in my neighborhood at this point. It's a shame cause I really liked supporting Jose. read more

When I purchased my house, I had to run all repairs through their prescribed pool service. 50% of the time the work was incorrectly done and resulted in another service call (by a different pool service company). When the home warranty expired, I went with McKinney Pools and have never been more happy with a pool service company. Mark is extremely knowledgeable about his trade, conscientious, and is helpful to the pool owner, explaining things so that the layman can understand. They will deliver chemicals to your house at no additional cost. You won't find a better quality, more reasonably priced pool service company in the McKinney area. read more

Very pleased with the service. Broken valve and timer mechanism shut down my pool, called Mark (owner) and he came out the next day. Excellent service, fair pricing and very quick response. He explained in detail to my wife what work he needed to perform, and offered additional advice on things we should try to manage algae and other issues with the pool he could see.Will definitely use again. read more

Mark is a hero!! After dealing with 3 pool companies, we finally found Mark at McKinney Pools. He is the best! He took time to explain what should have been done by the previous contractors, then he did it. We are lifetime residents of McKinney and like to keep our money local. We will continue to use Mark and refer him to all our neighbors and friends. read more

As first-time pool owners, a friend recommended that we check out McKinney Pools. Mark came to the house and gave us an in depth tutorial on how our system works and what we need to do to keep it running in top condition. He answered all our questions fully. We bought our chemicals online and Mark had them delivered to our house just a few days later. Anytime we have questions, we head to McKinney Pools and Mark will take the time to explain everything! We feel like we've become knowledgeable pool owners in just a few months! We would tell all our friends to go the McKinney Pools! read more

I've used McKinney Pools for several years. I would highly recommend McKinney Pools to anyone. Mark is very knowledgeable and helpful with my pool issues. I trust him when it comes to my pool issues. I tried another pool company a couple of years ago and I quickly learned that Mark was way more concerned and interested in my pool issues so I came back. If you're using another pool company, you won't regret switching to McKinney Pools. Go see Mark today!!! read more

Mckinney Pools was the only pool service operator that could address the problem I had, which was an electrical issue preventing the pool pump and pool light from turning on. All of the other pool operators recommended I contact an electrician, which I think is always risky given their lack of expertise with pool equipment. I envisioned an electrician either digging up the ground or recommending a new breaker box, both of which would be very costly. Anyway, Mark is the kind of Pool Service person one needs; he's honest and has been in the business for 30 years and pretty much seen it all. Even before coming to assess my problem, Mark had me go through some exercises to see whether I could correct it myself. After several attempts I was unable to correct the problem. Mark later came and was able to diagnose the problem (replacement of 20+ yr old timer and freeze guard) and had it corrected the following day, all for a reasonable price. Highly recommend using McKinney Pools. read more