We were given a timeline of a month or two on completing our pool on December 2021. That included…read morecoping, tile and plaster. Tile was pre-paid, coping was selected and contract was signed. There were some issues with setting and managing expectations up front but in the end, we are happy with the final product. It is 4/28/22 and pool coping, tile and plaster are complete. We had a 4 month wait and it took 1 month to get the job done. There were a few unexpected expenses during the project but that is to be expected for a project like this. By the time the project was complete we ended up paying roughly 20% more than the quoted amount. Also, we had to choose different coping as the one we originally chose was no longer available due to supply chain issues. There are a lot of shortages going on right now. Workers and supplies. This is not a fault of Blue Escapes, these are just the times now and unfortunately, we along with Blue Escapes were caught in it. This along with price hikes on everything (plaster, tile, etc.) which we weren't charged extra for. Blue Escapes uses quality workers. Watching them lay the tile and take their time with each tile they laid just solidified why it takes a while to complete these remodels. The owner is an honest man who is a wealth of knowledge. Bob (the owner) came out to ensure each step was completed to his satisfaction.

Our wish was their command! At a fair price, too. We wanted a water feature and shorter steps and…read morethey delivered just in time for pool season. It's quite a comfort to know I have an honest and talented pool renovation and maintenance company just a phone call away.

Riverbend Sandler just instituted a service fee on paying with credit card. This is absurd. These…read moreare not $3-5 charges. These are hundreds and thousands of dollars of repairs and maintenance and then they instituted a percentage service fee to pay with a credit card? Not acceptable. Ok fine, I will pay you cash. Nope, service people don't take cash. This is not ok. We have been loyal customers. This is not how to treat customers. This is not how to do business. If you don't like your terms with the wire company you need to manage your business with them.

Riverbend Sandler has been disheartening to deal with. My house (and pool) was built in 2017 and…read morethe stone began SIGNIFICANTLY eroding within 2 years (see pics) across the entire pool. Riverbend has been out several times and has stated that "the stone is no longer under warranty" which is certainly true, but you hire a contractor because they claim they have a reputation for quality work. On their website it claims, "Our industry excellence is demonstrated by the fact that we are consistently featured in the list of Top 50 U.S. Pool Builders, and have won countless industry awards." They quoted $20K to fix and when I asked if they would own any of the cost of such faulty construction and their reply (as always) is "the stone is no longer under warranty". I have a difficult time understanding how such poor quality is mine to bear.

I needed pool service pretty immediately after the rains in November and Japi was among the first…read moreto call me back and provide a time for me. He is very thorough, and knows his pools. He is responsive and even answers all of my dumb questions (I am a first-time pool owner). Prices are in line with the industry average, but he truly cares about the pool and does a good job every week! The proof is the report that he sends with each service with pics!

We feel incredibly lucky that we happened to meet Japi as he was leaving our neighbor's pool one…read moreday -- it was honestly the best stroke of luck for our home. From day one, he has treated our pool with the same care and pride as if it were his own, and we are beyond thankful for his service. Every single week, he sends a detailed email outlining exactly what he completed, the status of our chemical levels, whether anything was added, and even how long we should wait before swimming. He also includes a picture of our pool after he's finished, which always gives us such peace of mind. It's rare these days to find someone who is not only so thorough, but who genuinely wants you to feel informed and confident about the care your pool is receiving. Our pool has never looked better, but more importantly, we trust Japi completely. His consistency, kindness, and dedication mean so much to us, and it shows in every visit. If you're looking for someone who will take care of your pool with honesty, heart, and true professionalism, we cannot recommend Japi and GP&A Pool Services enough. They've been an absolute blessing to us.

First, let me start this review by saying that if you're looking to build a pool and have never…read moredone this before you are in for a shocking experience. This will be a fun, exhausting, exciting, frustrating, angry and elation filled 5+ months ahead of you. Luckily, Cody Pools can help highlight the good and mitigate the bad. We moved to Dallas from NYC late last year and had ZERO experience with owning a pool. We interviewed 3 different pool builders locally and received bids that ranged wildly across the pricing spectrum. Cody's bid came in the middle and we felt it was very fair. I even price checked them with my friend who owns a pool building company in another state and he said he would charge me the same price for our design and he confirmed Cody Pools to be very reputable. The wife and I did get off to a rocky start with our designer but if you encounter the same issue, I certainly would not let that deter you from using Cody. Once the real work starts, it's only Project Managers and construction people you deal with. Our Project Manager was Shawn Barnacle and he was absolutely amazing. If he is on your project, you are lucky and I guarantee you will be pleased. He was always responsive and always on your side any time you had a question, concern, adjustment to be made, etc... We shared pots of coffee on many a morning as we discussed where we were in the process, what's left to complete and how much longer it will take. He's been in this business a looong time and seen it all. He is honest about every aspect of the project (even if you don't like what he tells you) and is absolute about you being happy with the finished product. Some things to be mindful of - Hidden costs: we ended up having to re-route electric wires and gas lines, both of which Cody does not perform and were additional expenses. This includes sprinkler system repair/re-routes after they complete the pool. Also, the yard gets COMPLETELY destroyed during this build process and needs to be re-sod/landscaped afterward which is another expense. Cody is happy to recommend contractors who can do all of this work and we found those recommendations to be solid. (Shawn will make sure no one takes advantage of you.) Timing: whatever time frame you have in mind, add another month....at least. This is a seriously invasive process and you should set your expectations accordingly before you even begin. From initial design to naked swimming, I would say it took 6 months. We did have sporadic weather delays contributing to this and under optimal circumstances, I believe they could start/finish the entire process within 4 months. Overall, we were very happy with Cody Pools and if you're crazy enough to chase that dream of swimming naked in your own backyard, I strongly recommend hiring Shawn, his beard, and Cody Pools to help make it come true.

From the owner: Cody Pools is an award winning swimming pool builder serving the greater Dallas, Ft. Worth,…read moreGarland, Frisco, Plano, Southlake Carroll and surrounding areas. Established in 1994, our we're one of the top swimming pool builders in Texas and we also have locations in Austin, Dallas/Ft. Worth, Lakeway, Georgetown and San Antonio

Great pool Loved the life guards…read moreMade the grandkids be more aware of how not to run at a public pool Very clean

We love the Texas Pool! Even though we don't live in Plano, we've come to the Pool from Rowlett and…read moreEast Dallas. The saltwater is the best! It's always clean and the lifeguards are always on duty. If you come early on a weekday you can almost have it to yourself.

My pool suddenly started losing water and the leak detection company recommended by my pool service…read morenever go back to me. After reading some reviews, I decided to take a chance and call Jay. I'm so glad I did-he answered immediately and set up an appointment right away. He showed up on time, texted beforehand, and spent about an hour thoroughly checking every possible cause. He found all the issues, explained them clearly, and gave me both temporary and long-term solutions. His prices were fair, and he even followed up a couple of days later to make everything was all good. Truly excellent service! Highly recommended.

I really would like to give this company/ guy a 5star BUT-!…read more He was responsive enough the first time but after the problems in my pool persisted... ghosting was the answer I got. He tried to again to back up his warranty but it didn't solve the problem. I lost confidence when his repair guy left my water hose running the first time and took him several months to come back. I have left voicemails and text messages to the point that when I was doing so, it was a hope and prayer that you'd get some sort of reply, to the point that you will feel that the company is decent enough to back up their work. Sadly in our case, it wasn't so. Hence this review. I hope nobody goes thru what we went thru. Good luck in case anyone tries to hire him.

Quality spas. Knowledgeable manager and Great selection of spas…read moreIt's nice to have a local factory outlet near my home

Aqua Living went above and beyond with their customer service, communication, professionalism and…read moredelivery of our spa. We were provided timelines, updates and expected delivery dates and we couldn't be happier with their service and our beautiful spa! They were so very helpful with every step of the process from start to finish. Our spa is everything we wanted and more. Top quality craftsmanship that is well made, beautiful, comfortable, and all the jets that are perfect for our wants/needs. Our spa was delivered quicker than expected and the installation was flawless and easy. We would highly recommend this company, their spas and other products. We look forward to recommending them to our friends and family and will be repeat customers for life. Thank you for a stress free and wonderful experience!! We are loving our new spa!!

I am updating my review because Colby at Southern Leisure did what was fair and needed to be done…read more Southern Leisure is replacing the Marquis Crown Epic that was just poor quality. I was at the show room and was amazed at the quality of the Marquis hot tubes in the show room verses what I received. Southern Leisure is doing the right thing replacing it. I did not want nor buy a blemished hot tub I paid full price for it. Now its up to Marquis to build my replacement to the quality standards I have seen in other Marquis hot tubes. Colby with Southern Leisure was great he was very understanding of my frustration with the issues and in the end came up with a solution that was just and fair.

****REVIEW UPDATE: spa was delivered 12/14. Received great service from Colby who saw my review and…read moredid what I was asking for the entire time - set proper expectations and communicated about the product I received. Very happy with the service provided by Colby. Originally gave one star, changing the rating based on the service Colby provided. I have had the absolute WORST SERVICE ever. I ordered a new hot tub in MARCH. My original delivery date was slated for August. Not ideal, but understandable with the supply chain issues we're experiencing. It is now November, and still no hot tub. More than that NO COMMUNICATION at all regarding when I can expect my hot tub. I have visited the store and called, only to be told the regional manager will call me - still waiting on that call. I have had better service spending a fraction of what I'm spending with this company. They are great before the sale, but after the sale is dismal. I will never recommend this company to anyone.

I collected pool update bids from several companies and chose Petri based on their customer…read moreratings, competitive pricing, ability to start the project fairly quickly and the professionalism of Mike Rakes who did the estimate. Before Petri started the project Brennan, assigned as my project manager, stopped by to meet me and check out the pool. Like Mike, a professional guy with solid, knowledgeable answers to my questions. Project-wise we missed a few days due to rain/thunderstorms but things generally ran to plan and Brennan routinely kept me informed of progress, next steps, timing, issues, etc. A really professional guy and an outstanding service provider/project manager. The one "surprise" was a leak caused by a repair company's attempt at a fix ten years prior. It didn't show up on a pressure test and as it turned out I couldn't have reasonably expected Petri's plumbers to detect it. Long story short the prior company had clearly done a shoddy repair job which led to a faulty pressure test reading. The resulting leak became obvious after I'd paid Petri's second invoice and all concerned were confident all leaks had been detected, fixed, and paid for. Imo it's now obvious that the old botched repair job caused most of my pool issues since 2012. Brennan ensured the leak was repaired quickly and, given the circumstances, at a fair, reasonable price. Imo Petri, while not at fault, proactively and professionally managed this issue to quick resolution. The project wrapped up today and our pool looks great, we're very happy with the project and would gladly recommend Petri to anyone in the market for a pool update. These guys are professionals. Ray

Plays a mean game of dodgecall. I have had issues with this company since they resurfaced my pool…read more The plaster is now coming off in chunks. Looks like the bond was either not applied correctly, didn't get time to dry before the next layer was added or just poorly applied. I am not a pool professional, but I can now see the layers on the chunks of plaster off the bottom of my pool. I was unimpressed after about 6 months after the work was first completed. Trying to get a response after money was paid was impossible. May be good for pool cleaning, but I would NEVER invest in having them do another major pool job.

Customer service was right on. We went into the store and were helped immediately. The staff was…read moreall friendly and welcoming to us. The store was clean and they had the part we needed to replace our ionizer in stock which was great because it went out on Friday on a very sunny and warm weekend.

This is regarding service only. We suspected the tech wasn't doing much with maintenance, as the…read morepool consistently had significant debris and a bit of algae on the walls, but we but kept excusing things and thinking perhaps we were too picky. However one day after his visit, our chlorine levels didn't even register on our Taylor test kit. I knew right then and there the $200 per month cost was essentially money down the drain and we needed to cancel them. In all fairness the management did try and offer to come out and fix it, but at $200/month? I'm not interested in having to supervise employees to make sure they do the basics. We had such a great experience with the pool installation. We had this issue a few years ago as well and cancelled. We figured it was worth trying again. This time was so much worse. If you're prepared to watch over the tech to make sure they do the basics it's probably fine. For us, that ends up making it no longer a timesaver. Might as well diy. At least I know I'll try to get the chemicals right. I'm not bothering to try to recover the money that essentially went towards nothing, and I almost didn't post this, but it felt irresponsible not to warn others to keep their guard up. Here's hoping that should you move forward, you have a better experience! Crown team- Again, we looooved our install, but I'd seriously exam who you have representing you from a service perspective.