We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

Jason (son) and Tony (Father) were very professional. Service was provided promptly and they are…read morevery affordable

Great service at an affordable price Daniel is our pool guy…read moreand he's wonderful. He always goes above and beyond for us.

Northwood Pool Supply has been cleaning and servicing my pool for years and had always gone above…read moreand beyond expectations. They have answered the phone on Sunday mornings too. I really appreciate all they do. I highly recommend them.

North woods is Honest and knowledgeable and does not over charge you for unnecessary servicesread more

1-Star Review: Absolute Nightmare at This Pinch A Penny - Avoid at All Costs!I wish I could give…read morezero stars. This location (the one owned by Kandace Price) is hands-down the most dysfunctional, unprofessional pool store I've ever had the misfortune of stepping into. From the moment you walk in, it's clear no one here has any idea what they're doing or cares in the slightest about customers, employees, or basic business standards.Kandace, the owner, is completely checked out and incompetent. She lets her kids treat the store like their personal playground--running around screaming, playing video games at full volume on devices, bumping into customers and displays, knocking things over. It's chaos. While her children are causing a ruckus, she's either ignoring everything or half-heartedly trying to "manage" the store in the most absent way possible. How is this acceptable in a retail environment where people are spending hundreds on chemicals, equipment, and advice? It feels like a daycare masquerading as a business. Zero professionalism, zero oversight.Then there's Mike. This guy has serious anger issues and zero filter. I've witnessed him screaming at employees right in front of customers--yelling, cursing, berating them over minor things like stocking shelves or answering a phone. It's embarrassing and uncomfortable for everyone involved. Customers are standing there trying to buy pool supplies while this grown man throws tantrums like a toddler. If that's how he treats his own team, imagine how little he cares about you as a paying customer. Unhinged, unprofessional, and straight-up toxic.The whole place reeks of apathy. No one knows what they're talking about when it comes to pool care--wrong chemical recommendations, half-baked advice, prices that seem pulled out of thin air, and a general "we don't care" attitude that permeates everything. They clearly don't train staff, don't supervise, and don't value the customer experience at all.

I've been a customer for a year+. I'm glad they opened, I don't go anywhere else now. for supplies…read moreand parts. I really like the liquid shock exchange gold jugs. Less mess and less money than the powdered shock. I take my water in to be tested every week or two, use the chemical they recommend and have crystal clear water for 2 season straight Roger B

They were good for the first year then when they switched the tech who came out it went down hill…read more. He always seemed rushed and spoke to us as if we had him working for free. Needless to say, I cancelled services. When I called in to cancel they never asked why.. Anytime I have cancelled with any other business they've wanted to know why so they can work to improve services. Guess this isnt the case with Clear pools...

Wish I could give it a zero star! Though the staff is friendly, the service is horrific. If you…read morehave any issues with your pool, do NOT call them. Your issue will never be resolved as they rarely show up when scheduled and never return phone calls. Horrible Horrible service!

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

We were part of the 2020 pool boom. I was warned that things were taking longer and pool companies…read morewere turning people away- especially people who were not spending $80K or more. From my first meeting with Nathan, I felt like he was honest and ethical. We wanted a simple pool and were not pressured to get anything we didn't want. We met with several companies and I am very happy we went with Northside. Alan, the builder, was at our house multiple times a week during the process overseeing the progress and checking in. He answered every text I sent him. The materials are high quality and the installation was professional and done in as reasonable amount of time as anyone could expect. We love the finish project and have heard so many horror stories that it just confirms that we picked the right company.

I called Northside Pools to diagnose a couple of issues I was having. Trevor arranged to come to my…read morehouse the next day. He quickly fixed several issues and went out of his way to work with me to meet my needs and find a fit for purpose solution. we're very pleased with the interactions we've had with Northside Pools!

Professional & Excellent service! So helpful every time I have questions or need product.read more

I have know the management team for seven years! They are amazing and I will tell you why:…read more1. They take the time to know you as a person. I cannot tell you how many times I have come in and not only do they associate me by name but they ask about my family, my animals and my job! it is a safe haven to sit down and talk while receiving excellent service. 2. I have a swim spa. many years ago, I walked into their store - clueless - about how to take care of my swim spa. Greg came by my HOUSE on numerous occasions to see the situation, look at the reading and figure out how to have an excelllebt swim spa. My pool looks amazing and I have never had any issue with clarity, sanitary issues and they even address other issues that even Swim Spas couldn't help me with. They have ALWAYS gone above and beyond - even if it has nothing to do with the regular issues they always address. 3. Old school customer service. You can't find this anywhere else. They will help you and work with you to attain your pool goals and under your price budget. 4. Respect: Many of the complaints I have seen is due to the lack of respect regarding parking with Hero's Martial Arts. There is into a few spots to park in and they work closely to ensure that their customers have the parking needed to quickly and efficiently get in and out with no hassle. I tried appreciate this because many times I am in a rush and leave my car running. It is nice to know they nicely cut quickly and effectively ask those who are not a part of the store to please respect the boundaries established by the management teams and to park in the designated areas for all the establishments on this located in this parking center. It is nice to know that during the busiest times, Saturdays. That I always have a place to park because they enforce the rules. I know people aren't always pleased. But I know that NONE of the true patrons are the ones complaining. And the true patrons are the ones whise reviews are the truest to the excellent customer service received. 5. Grace. Grace is one of the highest compliments I can give this family owned business. Once a person is a customer - they are treated as family. They have shown me grace and understanding more times than I can count. And that is missing in today's day and age. So, my friends, I implore you to go in say hello and see for yourself. I write this review only because I know they true foundation for what they stand for the service given and I will say that the negative reviews are not needed. Decide for yourself and go into their store and see what makes them stand out and stand above all the rest of the pools store in town!