Steve and his crew of gentlemen are the best always polite and respectful. They are willing to help…read morewith any situation and questions you have even if you think they are small and may not matter. Like the color of my pool water. Turns out that was a big clue to what was wrong with my pool. The sample was clear, but I took a picture of the pool. That told a different story. They solved the problem with a few chemicals and everything was back to a balanced clear pool! Thanks

I put in an inquiry online for a pool liner. I received a phone call within 24 hours regarding my…read moreinquiry. The person I spoke with was very professional, great customer service, and very friendly. My pool came with my house and I'm a first time pool owner, but they answered any and all of my questions, even outside of the reason I called initially. Highly recommend

Great people and products. Listen to what they say to keep from throwing chemicals in your pool to…read morebalance the water chemistry. They test pool water samples with chemical tests and not plastic tabs. Those plastic tab tests have poor consistency and often show invalid results. If you really want to understand your pool water, they ill take the time to educate you. They would rather sell you what you need than to sell you what you don't need or what will not work. Bought one above ground pool from them over 25 years ago and it is still providing loads of enjoyment.

I was very uninformed about what type of pool I wanted, and what materials I needed to purchase to…read moreensure that it works throughout the summer. A man named Chris helped me figure out exactly what I needed, was super professional, while being entertaining and laid back at the same time.

My spa arrived damaged with air bubbles in it and was ultimately replaced; however, I need to…read moreclarify that this replacement only occurred after months of delay and significant disruption to my home and property. The issue was not resolved quickly, and the impact on my use of my backyard and inground pool during the summer was substantial. The company describes situations like this as rare, but my experience has involved more than just the product replacement. There have also been ongoing concerns regarding communication, service scheduling, and follow-through on commitments that remain unresolved. Specifically, I was promised complimentary valet service twice a month from January through June due to the delays, yet services were missed in January and February and later adjusted without clear explanation or make-up service. In addition, I was informed that a contractor would be paid for additional required work related to the installation issues, and that payment has still not been issued. Their website clearly states that "the customer is king" and emphasizes a commitment to positive experiences and strong customer support. Unfortunately, my experience has not reflected that standard. My concerns are not about Great Atlantic's intent, but about follow-through, communication, and honoring what was communicated during this process. This company tends to think that replacing the item and making promises to customers but not following through on them is acceptable. I am still looking for a fair resolution and clear confirmation on the outstanding service and payment issues noted above.

My recent experience with Great Atlantic has been a Masterclass in customer service (sarcasm…read moreintended). My partner and I noticed our sauna was no longer able to get up to temp and so we contacted this company to inspect and repair. My partner noticed that two of the heating elements were no longer getting hot and looked to be rusted. When the technician came out to our property($185 just for visit) he informed them that he believed the heating element needed to be changed. However, the technician said that it was the sensor that needed to be changed ($225). After replacing our sensor we noticed that after waiting 4hrs the sauna still wasn't getting up to heat. So they recommended changing out the second sensor (this reply came 3 months later. It's impressive how they managed to diagnose my sauna's issues with the precision of a blindfolded dart throw. I almost believed their impressive-sounding technical jargon, but it turns out it's just a language they speak to hide their lack of actual knowledge. Their lovely Director of Operations, Diana, wrote an email detailing how it's company standard to charge $400 for a misdiagnosis, and then proceeded to state that it was in fact the heating elements and their technician had wrote that in his notes on the first visit. But don't worry, they offered to repair that for a nominal fee of $600. After informing them that we asked for the heating element to be repaired from the get go and that charging to fix items that weren't broken was dishonest they were non responsive. But here's the pièce de résistance--we fixed our sauna for $60 and within 30 mins. After ordering two heating elements and watching a Youtube video. So if you need your sauna repaired, spare yourself $1000 dollars and four months of waiting. My partner and I can cut you a deal :) In conclusion, if you enjoy a good laugh, a hefty bill, and the thrill of waiting for eons, Great Atlantic is for you! PS: Attached is the photo we sent them to show what needed to be fixed before they even came to our property.

I would be lost if this business wasn't in Gloucester. We had a saltwater pool installed last year…read moreby a private contractor. The contractor died unexpectedly. Anyone with this type of pool knows about all of the equipment that goes along with it. This is our first year of opening our pool and we have had issues from day one. Darren has been phenomenal in helping me. My computer system hasn't worked correctly since the day it was installed and we are still working on figuring that out. But with a system like this you have got to have patience and go through many different steps in figuring out what is going on. Up to this point I would have been at a complete loss. The store also carries anything and everything that you could possibly want or need for your pool and at fair competitive prices. I would highly recommend you checking them out if you haven't already!! Support your Locally owned small businesses!!

too expensive. There is no other description to say. The pool store did give an estimate in a short…read moreperiod of time

I get my pool and spa supplies here all year. Service is great, they seem to know what they doing…read morewhen testing your water, and always know just what chemicals you need. I have them come to my home to change pool filters every year, always do a great job. Highly recommend them for all your pool and spa needs.

Anchor Pool Inc was told several times via verbal communication, text messaging, and email that we…read morewere requesting services for a NEW saltwater pool that required the use of salt and other chemicals. They proceeded to not only use the wrong chemicals but failed to put salt in the pool. After voicing the issue with the company, they still charge almost $300 for the incorrect services. I would not recommend this company to anyone for failing to correct the wrongdoing and still charge for the services.

I've had Juan from Triton Pools & Spas come out to service my hot tub a few times now. He is great…read moreguy and very knowledgeable. He is my #1 when it comes to pools and hot tubs. His rates are great and his billing is professional. I couldn't recommend anyone better and I think Ive tried them all in the past.

This is hands down the best pool company I have dealt with! Quick response and they get the job…read moredone. No waiting or run around. Can't say enough great things about them. If you need and pool or spa work, give them a call and thank me later.

This company is amazing!!! Excellent customer service and very informational. They answered every…read morequestion we had as new pool owners and showed us step-by-step on how to close/open our pool in the future (if we choose to). I highly recommend them to anyone for their price, honesty, and customer service.

Great service. The couple arrived ahead of time, called first to make sure it was OK, quickly…read moreidentified problem and corrected the problem. They educated us about why the problem occurred. Really nice people and they know what they are doing

Trust these guys! I had a disastrous start to my pool season. And to make matters worse a liner…read morethat had major wrinkles. It was going to be a long wait for any of the companies I called to come and estimate the repairs. But these men came by within a few days and said the liner was old and hadn't gone to back to its shape (or had stretched) . They also left me with a quote for a new liner but stated the vinyl was probably not going to do well with a wrinkle repair. They charged me nothing for their time and opinion. One of them stated if you can deal with the ugly wrinkle, I'd leave it until you can replace it. I appreciated the honesty and the fact he didn't try to sell me his services.

From the owner: At Neptune Pools, we strive to bring the best quality to your pool with workmanship guarantees that…read morego above and beyond. Our highly experienced team has been in the industry for 15+ years. Rather you’re looking to have a simple repair on a leaking pipe, or you’re looking to have your entire pool receive a complete makeover, we can provide the services you need. We offer a large range of services such as pool liners, step renewal/ replacements, plumbing repair, leak repairs, construction, new builds, concrete, pool cover installation, equipment repair and replacements and much more. Give us a call to schedule your service.

I was purchasing a hot tub for an out-of-state vacation rental home. I worked with Calla at…read moreCoastal Hot Tubs. She was phenomenal. She answered all my questions before I even had to ask. She was pleasant, upbeat, knowledgeable and honest. She didn't try to sell me things she knew I didn't want or need. She went above and beyond to place the order quicky and efficiently. She was extremely responsive and I couldn't have felt more confident in my purchase. Customer Service such as this is not easy to find these days. I highly recommend using Coastal Hot Tubs for your future purchases and service!

From the owner: At Coastal Hot Tubs, we pride ourselves on providing a comprehensive range of top-quality hot tub…read moreproducts, accessories, and services. Whether you're looking for the perfect hot tub model, water care products, or professional installation, we've got you covered. Experience convenience, expertise, and unmatched customer satisfaction with our all-in-one hot tub solutions.