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9 years ago
I recently returned from the Highlights of Britain Tour a week ago. The trip was not what I expected in the slightest, and not in a good way. First of all: The guide was possessed of very limited knowledge, all of which she imparted whenever she felt like it, at random times, and in no particular order or with any particular organization. My favorite part was when she was telling me (an American) that the architect behind St. Paul's Cathedral (dead in 1723) also designed Washington D.C. (commissioned as a city in 1790), and again when she pointed at a passing corn field with the hilarious anecdote "The wheat fields we are passing have inspired songs." I very quickly lost confidence in anything she told us, because she was clearly willing to make up what she didn't know. What she did tell us that was remotely accurate was clearly read off the internet, as she was telling us. Which I could have done by using my phone. Why did I need to pay for her to do that? Furthermore, she was incredibly patronizing to us, and oftentimes insulting, as when she would talk loudly to the driver within easy earshot of a minimum of 4 of us. The best part of that is the subject matter they would often talk about: past tour groups. They were frankly nasty about some of them, so how is that to make us feel about how she'll speak about us in a few weeks? But the absolute best part was when it was the second to last day and she wanted to hand out the tip envelopes (of which we only got one, so that we had no choice about whether we gave more to the driver and more to her). She first stood up and quite nastily and loudly berated us about the necessity of tipping her, though I clearly remember the tour materials saying that it was not mandatory. Now, as I said earlier I am American, and tipping is in our culture. I also understand that this is not the case in many cultures, and there were many nationalities present on the tour. However, her tone and the demanding nature of her lecture was simply unacceptable. If the driver wasn't excellent (which he was, no denying it), I wouldn't have given anything at all. Second: Added on top of the issues with the guide, the person making the itinerary and calculating the travel times must be an idiot. Contrary to what the schedule promised, we had a maximum of 2 hours EACH in each location, and often spent twice as much time total on the road as we did in the tour locations combined each day. Frankly, the whole advertisement was incredibly misleading. For example, the itinerary claims that we would have from 3:00 PM to 6:30 PM in York, for a total of 3.5 hours. We had MAYBE 2, most likely only 1.5. And this is pretty indicative of the entire 5 days. We were promised by the itinerary that we would have from 11:30 AM to 4:30 PM in Edinburgh, for a total of 5 hours. We fought with the tour guide and the driver to give us until 3:00 PM, and we didn't even get there until after 11:30. And we were promised 6 walking tours, and one city sightseeing tour. We might have gotten what the guide considered to be a walking tour...twice (Stratford on Avon and Bath, where she speed walked pointing down different streets) and I have no clue what part of our time in Edinburgh was supposed to be a city sightseeing tour, maybe it was in the 1.5 lost hours we had? Third: The simply poor planning of the trip can be shown simply by looking at one item on the itinerary: The fact that the trip from Chester to Cardiff was scheduled to last from 1:45 PM to 2:00 PM...a mere 15 minutes. Meanwhile, now that I know better, a very basic Google maps search tells me that the trip from Chester to Cardiff takes a minimum of 3 hours and 15 minutes. I guess the lost 3 hours might explain the lack of a walking tour in Cardiff *shrug*. In summation, the people on the tour with me were superb and fun people, the locations themselves that were chosen were excellent, the driver was excellent, and the hotels chosen were top notch, but it was simply too much crammed into too little time with obviously very poor or absolutely no planning at all. Maybe I should have spotted these scheduling problems before buying, but I think that as someone who has never been to the country before, I think that I can be excused for relying on the representations of the company who purports to be an expert in the field and is promising to give me a good experience. I also can understand that some of the discrepancies are due to traffic and road conditions, but this can by no means account for all of the lost time we were promised. All in all, I will absolutely not be recommending this company or this tour to anyone, TourRadar should certainly not recommend the tour to anyone, and the reviews that showed online were misleading and not indicative of my experience. If I thought that it would get me anywhere, I would seek a partial refund of my payment. I feel cheated and exploited. read more
8 years ago
Fellow Travelers, This is a warning, DO NOT BOOK WITH LETS TRAVEL. My family and I (spouse and 3 year old) recently booked a trip through Viator (who then contracted to Lets Travel). We embarked on a 4 night/ 5 day tour in Sept. 2018 with Lets Travel Services. The trip was advertised to be a Blue badge guided tour of several cities in England, Scotland, and Wales, with entrance to stonehenge and other locations, in a luxury coach with three star accommodation. I promise this was NOT a misunderstanding, unmet expectations, or us being displeased about services rendered. This review is to warn you! To let you know we received NO guided tours of any kind. That our tour guide was no tour guide at all - he himself stated he was only a driver - who had never even been to Scotland before, texting while driving, the whole shebang. And there was no tour guide provided when we arrived. The trip was SO BAD! All eight of us got off the mini van - yes, it was a mini van! and have been fighting tooth and nail to get refunded for this trip. The tour was falsely advertised, deceptive and fraudulent. Moreso, there has been no effort by lets travel to make right in this situation. That it is our fault for cancelling the trip. Booking with lets travel left our family trip to the UK in RUINS, and has since left us emotionally and financially distressed. Ok, you were warned. There are plenty of travel companies out there, please learn from my mistake and pick a different one. read more
10 years ago
Such a great tour to bath & Stonehenge and to top it all off the price was such great value. With the price you would have thought you'd be getting a basic tour but everything from the vehicle, tour guide to the time spent at each place was spot on, great time here. Would definitely recommend. read more
More info about Lets Travel Services
Congress House
14 Lyon Road
Harrow HA1 2EN
United Kingdom
Harrow & Wealdstone
Directions
020 3500 2270
Call Now
Visit Website
http://www.letstravelservices.com
Hours
What time does Lets Travel Services open?
Lets Travel Services opens at 9:00 AM on Monday, Tuesday, Wednesday, Thursday and Friday.
What time does Lets Travel Services close?
Lets Travel Services closes at 6:00 PM on Monday, Tuesday, Wednesday, Thursday and Friday.Lets Travel Services is closed on Saturday and Sunday.
Mon-Fri 9:00 AM - 6:00 PMSat-Sun Closed
Other Amenities
Does Lets Travel Services have free WiFi?
Yes, Lets Travel Services has free WiFi.
From the Business
Specialties
We are an award winning travel company with complete range of services associated with travel to UK, Ireland, Europe, Egypt, Turkey, Dubai, India, China, South East and Far East. We provide both fixed departure group tours and tailor-made luxury holiday packages as well as other travel related services such as hotel booking, sports ticketing booking, mini bus hire, etc.
History
Established in 2003.
Established since 2003 and with offices in UK, China, Hong Kong and India, Let's Travel Services is an award winning, socially responsible, business and consumer tour operator, with a difference. We offer tailor-made holidays, scheduled tours and bespoke itineraries for groups, individuals and MICE travellers on any budget. And we personally travel to most of the routes and destinations we offer, for incomparable local and regional knowledge. But what sets us apart is simply, that we care. Whether booking a day trip, buying tickets for the world's biggest sporting event or booking a once in a lifetime luxury holiday, every single one of our customers receives the same highly personal level of service. Because we care, we go above and beyond to exceed our customer's expectations, and that's why they trust lets travel to be their travelling companion.
Meet the Manager: Chirag G.
Let's Travel is a specialised, privately-owned travel company and tour operator with far-reaching expertise and a personal touch with our Head Office in London's fashionable Regent Street, Operations Office in beautiful surroundings of Harrow-on-the-Hill in suburbs of London as well as further offices in Shanghai, Beijing in China and Ahmedabad in India. This means that our colleagues journey into the office on a day-to-day basis and meet with discerning tourists regularly, bringing their dedication and inspiration with them.




















