They hadn't updated their location on Google maps so I went to their old location in uptown. Called…read moreto figure out why I couldn't see their studio with no answer. Go to the website and realize the location had moved. Rescheduled for 2 days later and went to the correct location but she was a no show. Wouldn't answer calls or texts.

The place is a little difficult to find. 1 it's on top of another business. 2. it's a unit in the…read moremiddle of a bunch of unrelated beauty related businesses. The process was easy enough. and Jenny is super friendly and fast. I did have quite a bit of skin that lifted when I got waxed which is not pleasant. I don't know if it was a speed thing or if I just need hard wax instead of the strips? I don't thinks it's a service I will be using again.

The refinery is the best!!! It may not be the fanciest, but wonderful employees and a good price. I…read moreoriginally went for a facial before my sister's wedding and haven't stopped going! Holly is amazing!!! She is very personable and great at identifying issues. I have suffered from acne since puberty and it's finally clearing up!! She worked with me to try several different skin care routines before we found the one that worked. She never gave up! It's now like going to see a friend, who happens to be amazing at keeping your skin care routine in check. Highly highly recommend the refinery for facial, chemical peel, massage, waxing and skin care products.

I have been going to Afton for waxes for the last several months and I am very satisfied! She's…read morevery nice and makes the entire process quick and easy. Seriously, i don't know how she does it. I'm in and out within 15 minutes, maybe less? Super good prices and clean studio. Excited to see what the new studio will look like!

Brook is amazing!! I felt very comfortable with her. Honestly my best experience ever with eyebrow…read morethreading and body waxing. Her space is super cute, too. Highly highly recommend!!

Brooke and Christina are the absolute best. I see Christina on my normal basis but if she's not…read moreavailable and I need to get in info to Brooke who does just of a fantastic job. They both are caring and super attention detailed. They take care of you, make you feel like they care, and genuinely want to help your skin, brows, wax, body, etc Studio has 2 parking spots available to clients and they are always on time. If running late I've only waiting around 2-3 minutes. Very COVID friendly, protocols in place. Masks required, temp checks, and sanitizing between customers! If you need a wax - go here! If you need help with your brows - GO HERE!! You will not be disappointed with how they can help shape you!

Had my first Brazilian wax with Katelyn and she was fantastic. Very professional and made me feel…read moreso comfortable. Will definitely return!

Awesome small woman-owned business. Katelyn is skilled and caring, creating a cozy safe space for…read moreintimate care.

I found Kathryn on yelp after feeling like I was finally ready to try another Brazilian after years…read moreof avoiding it. I'm a sexual assault survivor and waxes have always been incredibly triggering. But, I cannot stand body hair and shaving is a nightmare so....I took the leap! Kathryn was incredible. I communicated ALL of my needs, where I wanted to start, what I wanted to avoid, speed (as fast as possible as to get it over with), everything. This was the best experience I've ever had. She was so quick, encouraging, and even modified the approach (sugaring but used a strip to get it off--was SO much easier for me to tolerate). I am so grateful I found her and will absolutely be back for maintenance and a skin care services!!! Thanks again, Kathryn!

Such an amazing service!!! The atmosphere was super relaxing and it was very casual 10/10 would go…read morethere again. I went for a Brazilian and it was so quick and painless!

10/23/22: Overall 3.5 stars. Located at Greenway Lakes Common Center. Love that there's The Joint…read moreChiropractic & Punch Pizza there. I like having a membership that I can go to any location. I was on vacation in MN, so did a walk in. Service was quick & friendly. I had a $10 coupon expiring that day and repeatedly told the front desk worker to use that, NOT my rewards points...get a follow up email...what did they do? You guessed it. They used my points. Good lord. I have the manager call me back. She did it wrong. I call back the next day. At this point I'm a bit perturbed. This isn't rocket science. After much back & forth, they finally fix it. Had the screwup not occurred, this would've been a 5 star review. Had it been fixed the first time, it would've been a 4 star review. I'm being generous saying it's 3.5 stars, and even more generous by clicking the 4 star button. I'm only doing that because I was able to get in same day with no wait. Pro tip: always check your points & passes. EWC is notorious for screwing up your points, and passes. Another location "lost" my pass and won't do anything about it. I most likely won't be renewing my membership.

Waxing anything is daunting and exposure to a stranger, well adds to the concern…read more Went in for a full bikini wax and upon check in i was greeted with a smiling face and a super clean lobby. Once checked in, there were magazines to read or product to browse. However, my technician was right on time with no delay. What I appreciate most was the frosted glass door to the private rooms. Once your esthetician brings you back through them, your brought to a private room that again is organized, clean and labeled. I had my wax with Kristina B. And she was amazing! Casual conversation the whole time and such professionalism. She was honest about what to expect and taught me breathing techniques, which made the experience less uncomfortable. Highly recommend this facility and Kristina B. For your next wax.

I have been going to this Waxing The City location for years. The Orange Club discount is well…read moreworth it. Gina is the best! She does great work, is so kind and nice to talk to and makes the process so comfortable. The studio is clean and makes this errand an overall easy.

Been coming here for a few years now.. this is a good waxing location. Definitely beats out…read moreEuropean Wax Center any day. The techs here are great, you get what you ask for which is all anyone would want. I have gotten almost every single service here but the one that I do on a consistent basis is my nose (I don't know what it is but I need that done lol). I always have a different tech and I think this most recent time I got Anette (?) and she was just awesome. I walked in there and said I want it all gone, every single hair lol and she made sure to get every single one. I think I've gotten so many nose waxes at this point that I am immune to pain but I've never had any issues. The store is clean and cute, always smells good. I've never had any issues. If you are having booking issues.. just call them, it makes it so much easier. The online tool is convenient but not easy to edit (in my opinion) and calling just always is a safe bet.

I recently got a lash lift and tint here and it was truly the best I have ever gotten. Shortly…read moreafter getting the lift/tint I went backpacking for five days in the Andes and Amazon. I dealt with rain, humidity, sun, sweat...and my lashes looked (and STILL look) exactly how they did when I first got them done. Truly truly truly incredible magic happening here. I will absolutely be back!!!

I love this place. Can't go wrong with a massage or facial but Chloe gives the best lash lifts…read more I've gone to a ton of different places for them and she is consistently the best at it!

I. LOVE. NUBIAH. she is the sweetest most amazing person ever. I have a extremely low pain…read moretolerance and i wore numbing cream. this is the first time its ever kinda hurt with the precream treatment and thats because honey SHE GETS EVERYTHING. she uses quality wax you can just tell. she was so sweet she even gave me a free inrown hair treatment because she REALLY assess your skin girl she's literally a professional. love her 20/10 experience

I highly recommend! Nubiah is great at what she does, she is thorough and makes you feel…read morecomfortable. She is really flexible with scheduling - I had to communicate with her a bunch to fit something into my schedule and she made it work. This was my first experience with waxing and I am so pleased with the process and outcome!

Jenn is the BEST! I have been going to Jenn for eyebrow waxing for over 6 years and always love the…read moreresults. I have also had lash tinting and filler done by Jenn. She does amazing work and is so good at putting people at ease. The building where her studio is located is easy to get to and there is plenty of parking. The studio itself is cute and clean. Jenn has tons of long-time clients, and I can see why!

I went to Jenn for a Brazilian sugar, lash tint and lift before my vacation. I specifically booked…read more"Sugaring - Brazilian" because waxing always breaks my hair off at the skin instead of pulling it out. Jenn was on her phone and distracted when I came in. Conversation was zero. I got ready for the sugaring, she got started, and about halfway through I mentioned how this was the most painful sugaring experience I've ever had. It was painful because Jenn was using wax. She didn't bother to check on her appointments or confirm with me what I wanted. Maybe if she had put her phone down before we got started, I wouldn't have had such a horrendous experience. We finished out the waxing and just a few days later, I had hair because it all was broken off. I've never had my lashes tinted or lifted before this, but they are basically crimped upward, not curled. I have nothing to compare to, but I'm guessing she just did a poor job. She also remarked how "coarse" my lashes were, which was insulting. All around bad experience. I would not recommend her nor will I ever go back.