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    Lewis Gale Physicians

    5.0 (1 review)
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    2 years ago

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    OrthoVirginia - Dr. Bart Eastwood

    OrthoVirginia

    3.0(8 reviews)
    2.8 mi

    After experiencing a significant shoulder injury, I recently completed five months of physical…read moretherapy with Ortho Virginia at their Blacksburg, VA location. I can say the injury was not only the source of intense pain for me but also taught me to be patient as well as serving up a healthy dose of humility! The therapists that worked with me provided not only the health and physical support I needed but also counselled/advised me with long term exercises that will assist me for the years to come. I regained 80% of mobility and most of my strength back in my dominant shoulder/arm when the initial assessment was hopeful for a 50% return in mobility. I will forever be grateful for the therapists who helped me recover and am now able to lead a life with very few limitations! My experience with Ortho Virginia was very positive.

    The worst healthcare experience for the simplest of procedures that I've ever had. I get Durolane…read moreinjections in a knee. I ve been getting them for 3 years. The injection was ordered. After not hearing from them in a week I called and asked the status of my injection. I was told Humana had not authorized the shot. Boldly I asked them the reference number on the order and called up Humana to see why the shot had not been approved. I talked to a Humana pharmacist and was told they do not require prior authorization for my injection. I called Ortho back and the surgical med nurse told me share would check to see if it was there. Then called me back. Waited all day. Abby never called me back. Before closing called back, Destiny patched me to Abby. Abby said she never called me back b/c she couldn't find out if the injection was actually there. This time she promised me she'd call me back. It's been 11 days since my initial appointment. My knee, guess, still hurts, and I can't even find out if my injection has been ordered. I asked them once why they couldn't keep the injections in stock. Durolane. I was told it was an expensive injection and the shelf life was very short . I looked that up and found out the shelf life is 2 years. Don't tell me they have 6 doctors who see up to 50 patients a day, and they can't find another patient to give a Durolane injection to. Within a 2 year period. You call over there and an A I Bot takes over. I've been put on hold for over 30 minutes 3 times. Bottom line it's going on almost two weeks and they can't tell me anything. I was patched through to the fourth person once, and still didnt get answers. If you talked to for example Lori, and then request Lori again, you get put on hold and then you will wait 30 minutes, if you then opt to leave Lori a message, you get an answering machine saying that your return call would come in 24 to 48 hours. So already you are pushed out another 1 or 2 days. I completely see why they receive an average of 2 stars but I can't go that high. My experience has been one star.

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    OrthoVirginia Blacksburg

    Lewis Gale Physicians - sportsmed - Updated May 2026

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