3 days after extractions and immediate dentures. Minimal discomfort, bottom denture feels "real" in…read moremy mouth. Fit is so good that I canceled the one week post-op reline...I don't need it. Instead of fear I am now looking forward to getting my top extractions and dentures.​ Update: day 4 post extraction picture. Healing very well even though I could not have sutures due to Alpha-gal Syndrome. So far very happy with the whole experience and kicking myself for not having it done sooner. If the immediate dentures are so good, I can't wait for my permanents!

My daughter goes to college local to Christiansburg, VA. She made her dental appointment weeks…read moreago. The day prior to her appointment, Aspen called her to tell her she would need to pay an additional $350 copay for services not provided by our insurance. Everything should have been covered, since she was going in for a routine cleaning, check up and x-rays. I informed Cigna, and they called the office to confirm no extra charges. Cigna also informed Aspen. Aspen then called my daughter telling her there would still be a $165 copay. I called Cigna again and they straightened it out with Aspen again. This morning, my daughter called me from the Aspen Dental office crying that Aspen wanted charge her $30 copay, which they were not entitled to. My daughter explained to them the previous calls. Aspen finally agreed, but then informed my daughter she would have to make a new appointment because too much time lapsed in the office and they were backed up. I spoke with Mikala, the office manager, and she would not help out. As my daughter left the office, patients in the waiting area who overheard everything cheered for her. This is the worst dentist office ever! Go elsewhere! You have been warned.

Dr Munz with The Denture Center is a wonderful and knowledgeable dentist. When you first go in you…read moreare greeted by name and the staff is very friendly and professional. When I first called for an appointment I told the receptionist that I have a phobia about dentists and haven't been to one in years. Dr Munz asked if I needed anything to calm me down before I came in. I didn't take anything. They do the xrays where you just stand there and a machine takes all the xrays. No more prices of film jammed in your mouth! Dr Muntz then came in and asked if I was in pain anywhere and how I was holding up. He then explained a treatment plan for what I needed. I could choose what I wanted done. Previously I had found a coupon for free xrays and consultation from another dentist in Blacksburg. I went there and got the xrays and consultation. They wanted $7,00.00 for the work I needed done. I went to Dr Munz for a second opinion and his figure was $1600.00 I asked how come he was so much cheaper (I was afraid of getting burnt by choosing the lower cost). He explained that in the other dental place they were in a brand new building in a higher rent setting, offered you coffee, other beverages and snacks before you saw the dentist and other goodies. I'm so happy I went with Dr Munz, I go back often to finish up my dental problems. They even got me in as an emergency on Jan 2nd since I had an absessed tooth. My family and I will never go to another dentist as long as Dr Munz is there. By the way, the "free coupon" I had for the other dentist wasn't eligible since I didn't have any work done and the charged my insurance company $$$ for the consultation and xrays. Be sure to read the fine print when you are offered a "free consultation"!

I went here to get 16 extractions and dentures. 2 days after the extractions I noticed bones…read moresticking out of my gums everywhere. I called and told them something needed to be done and was told it would take care of itself. Today I have little bumps all over my gums covering the bones with one fairly good sized one right in the middle up top. I never recieved one follow up call or offer to help with my problem. I think of this quack every time I put my dentures in and how much I regret going here for my dental work. If they are on tv trying to get patients avoid them a good dentist, doctor, or lawyer doesn't need to advertise on tv.

The entire staff are very nice and welcoming! Ashley is AMAZING. She takes her time and provides…read morevery nice results at the end of cleanings, very professional, and would definitely reccomend. Dr. Southern is very lucky to have her on her team!

From the owner: Welcome to the office of Dr. Cynthia M. Southern, a leading dental care practice in Pulaski,…read moreVirginia. We understand the importance of good dental hygiene and oral care and are committed to providing the best care in a relaxed, pleasant environment. From common to more complex dental problems, we provide an array of services to meet your needs. Using the latest technology, our experienced staff works together as a team to give you exceptional quality treatment. Our primary emphasis is on preventative care, which includes regular continuing care visits with our hygienist as well as education on recommended home oral health routines. We also offer services to restore mouths that have been damaged by dental disease, injury, and other problems requiring cosmetic dentistry. We thank you for your interest in our practice.

Surprise billing and fairly rude office assistants. Was told on arrival they accepted Medicare with…read moreUHC Advantage Plan. Received an "Explanation of Benefits" indicating that Loren Cook was "in Network". Subsequent service by "Samuel Wolfe" was identified on EOB as "Out of Network"! Dr Wolfe and the technician who cleaned my teeth were professional and competent, but would not recommend the office for their "bait and switch" tactics. By the way, after many calls and complaints about their complicated and incorrect billing, they "terminated" me as a patient. Interestingly, when I complained that Dr Wolfe was "out of network" despite their initial assurances that the office accepted my insurance, I was told that Dr Wolfe does accept my insurance at "other offices", just not theirs. Stay away!

Refuses to see Medicaid patients, even though they are listed on the Medicaid network. When you…read morecall to make an appointment, they will give you an appointment as long as you don't have Medicaid. I offered to pay out of pocket and they still would not give me the appointment once they learned I had Medicaid. I have been trying to get a Medicaid covered dental cleaning for my son for 2 1/2 years, but none of their network dentists will accept him as a patient. I gave up and just scraped up payment and paid a non-Medicaid dentist out of pocket so his teeth wouldn't rot. Nice ethics, Cook Dentistry. Get off the network if you aren't going to live up to your claim to be a Medicaid dentist.

Many thanks to Dr Boyle and the Radford office crew for fitting in my last minute referral for…read moreextraction of a very painful fractured tooth on New Year's Eve morning. The office staff was helpful, efficient, and caring. Dr Boyle put me at ease, explained the procedure, worked quickly, and gave me clear aftercare recommendations. I highly recommend this practice group!

Decent enough. Just be aware that you will need to really fight to get a word out of your mouth…read morewith these guys in Radford. Both experiences (personal and family members) indicate they have brash personalities. Just be patient and continue to push for any concerns/questions you have to be heard/acknowledged. Their "work" seems top notch though. Clerical/Office staff are pleasant enough but certainly don't seem to be "happy" to be there. Nurses are much the same. I don't think I have seen anyone in that office smile once.

I arrived for my dental appointment today 15 minutes early and had filled out all the health…read morerelated paperwork online before hand. I scheduled the appointment over a month ago for "earliest available". The first one available was for today, February 1 at 9 am. So, I've waited over a month for this appointment. I broke a tooth a while back, and it wasn't hurting, so no big deal. I can wait. Then, about a week before Christmas, a filling came out. So, I really needed to see the Dr. Things didn't hurt, but I needed things taken care of. Well, my experience today made me doubt the professionalism of the Dr's and staff at Blacksburg Smiles. If you like waiting over a month for an appointment, then wait 40 minutes in the exam cubicle after being escorted in for your 9 am appointment; if you enjoy hearing the Dr.'s conversations with another patient in the next cubicle concerning how it was important to "get the job done while she had him in the chair" and it was "OK that his appointment went long" because he could benefit from the procedure. (I guess my needs weren't important.) You'll love Blacksburg Smiles! I scheduled the appointment for the morning, hoping I wouldn't have to wait too long because I know that things can get behind later in the day, but after waiting 40 minutes before seeing a technician and getting X-rays and 50 minutes before the Dr. showed up, I was expecting better care than what I received. Was I so disappointed! After a quick exam of my teeth issues which didn't hurt before the exam, but were very painful on the right side afterward, she told me that she didn't have time today to do any of the procedures I needed today. She had to keep her next appointment, (by this time it was after 10 in the morning). I'd been waiting on her to see me for quite a while! I was patient and waited. When she told me that she couldn't do anything today, I told her that I was aware that she chose to use time allotted for me on her previous appointment. I had heard her conversation with the previous patient. I didn't think the was very professional. Later today, during a phone call to Blacksburg Smiles, I mentioned to the receptionist that calling or texting someone that appointments were pushed back would be a considerate thing to do. Everyone's time is important! He complained that he didn't have a way to know what was going on in the exam rooms, they were upstairs and unless someone comes down to tell him that things are backed up, he has no way of knowing. (Which is total BS. Sounds like someone needs a tutorial on how to use the text app on his phone.) I told him that the Dr had used my appointment time to work on someone else and I was left listening to the conversation in the next cubicle. The receptionist told me that "It wasn't really my time, it was the Dr's time!" Really? I'm paying her a fee for a service. (Not that I got service.) It's not like she's doing this out of the kindness of her heart! All I was asking for was a common courtesy, letting me know when things are running behind so as I wouldn't be left waiting, twiddling my thumbs. Several other Dr's offices call and let patients know that things have been delayed, so as not to inconvenience their patients. Guess the Caste system is alive and well at Blacksburg Smiles, the elites (Drs & office staff) there can't be bothered with us little peons. BTW, the dental technician who took my x-rays was very pleasant and not part of the elitist group at BS. BS = Blacksburg Smiles!

This dental practice is top-drawer. Everyone helpful, friendly and super-professional. Dr. T is…read morenothing short of awesome. This practice saw me through untold trauma/drama when I first moved to Blacksburg and had experienced major dental issues. Their care and referrals to area specialists were invaluable. I thought I had good dental care in Minnesota, but these people are waaaaay better.