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    Lexie Andreoli Photography

    5.0 (1 review)

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    8 months ago

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    Christmas City Studio - This is the email one employee sent to the other about me that was accidentally fwd to me.

    Christmas City Studio

    (81 reviews)

    I've held off long enough, but after three years in a row of awful school pictures, I can't stay…read morequiet. The quality is consistently poor, and the process forces parents to pre-pay before even seeing the photos, leaving us stuck with disappointing results year after year. The photographers clearly lack portrait training -- the lighting, angles, and expressions are all off. No amount of retakes can fix the lack of professionalism or care. These are supposed to be cherished memories, and instead, they're just frustrating reminders of a missed opportunity. If you're considering using this service -- don't. You'll get better results with your iPhone and a little natural light. Save your money and your child's memories.

    Christmas City took school pictures for an elementary student. A check was submitted at the time…read moreof the shoot. A few days later, Christmas City called me saying the check was not signed. At her suggestion, I paid by credit card over the phone. The credit card was charged $5.30 more than the check was written for. On 11/18/2025, I received the uncashed check in the mail from Christmas City. The check was absolutely signed when it was returned to me, showing it was signed when it was submitted for payment. Today, 11/19/2025, I called Christmas City back to inquire why the credit card payment was more than the check. "Samantha" claimed it was for shipping fees, which was not stated anywhere on their paperwork. I also told her the returned check was absolutely signed when Christmas City returned it to me. Samantha insisted it was not and stopped short of actually calling me a liar. They are dishonest and over charging people. Horrible customer service.

    Lexie Andreoli Photography - photographers - Updated August 2026

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