Ms. Kathy helped me a great deal. She is a very good communicator, an effective listener and is…read moreaccurate in her work. I am very satisfied with her professional service. Sincerely, Dr. Massoud Robatian

Yesterday I visited Promenade Mall Lens Crafters and they fixed pin on My Carrera sunglasses…read moreabsolutely free of charge even though I did not purchase them there. In the last 3 years I bought 2 pairs there. One Prescription for invisibles and one reading special. The first prescription I did not like so they redid it and the cost was $640.The reading still ok and I am very satisfied. The woman optometrist is very professional Her name I remember as Lena Gregory.

i went there today to ask for adusting my nose pads. As soon as the guy (Ben) saw me, start asking…read more" hit new glasses? Where you got them from? Why they could not adjust there ?" in a terribly RUDE manner, as if you are not coming for free adjustment!! I am a long-time customer here for years and he treated me like a garbage!! He ended up opening a big mouth to me saying, from next time we charge for the nose pad adjusting! Never go back there again with horrible customer service! Do not believe other posts ate saying, this guy's rude attitude represents how this store is super arrogant with very small selection of products. NOT worth visiting !

I wear invisible bifocals and purchased my first pair from the eyeglass factory 2 years ago. They…read morerecommended what I thought at the time to be very expensive lenses, because they claimed, first time bifocal users had less issues adjusting to these more costly lenses. I was suspicious that I might be being up sold. After over a year there was scratch in one lense and the Eyeglass Factory replaced my lenses under their special extended warranty. They were absolutely terrific about this and I hadn't expected this level of service. I didn't even realize that the warranty was there. My prescription changed this year and I just ordered new glasses today and the newest optician to join their staff was absolutely terrific. She very carefully explained some of the newer features and options and I'm looking forward to see how blue filter sense filters will improve or protect my vision going forward. I'm pretty much careful with my money (maybe if I had more I could be more careless) but in this case selling me on the more expensive lenses was the right thing to do. Thanks for your professionalism and great advice.

I recently stopped in at this location to getmy eyes tested, and to pick up new eyeglasses. They…read morehave a promotion of Bogo for frames and lenses, which ends up being cheaper than putting new lenses into your own glasses. From my optometrist appointment, to picking out glasses, and receiving the frames, I had an excellent experience. The employees were really helpful m, patient and friendly. The optometrist did an amazing job at finding my prescription and realizing I also need help reading in addition to my long distance. I picked up my lenses and frames today and I can see perfectly! The employees who helped me pick out the frames were very patient and kind while I tried on every frame in the store. They help me decide which ones look best on me and help me pick two pairs that will go with all my outfits! I was a little nervous to shop at a store. I have never heard of, but I am really impressed and happy I went there. Would I return? Absolutely!

I did not have a good experience here. There were a few things - I found the pricing/deals to be…read morekind of shady and shifty; my glasses took a long time. But the biggest thing was that the owner is not very nice - not to me as a customer, and not to her own employees. I will not be back.

At their previous location, they had helpful staff and more reasonable prices. At their new…read morelocation it's all about upselling and non-competitive pricing. They spent less time on my eyesight and more time aggressively pushing their skin care treatments and eyelid cleansing products. They try to scare their customers into buying overpriced treatments that they say are needed forever. When I said no thanks, they changed their approach and said I'd be okay with just one year of whatever worthless treatments they were pushing. I overheard another customer being told the same nonsense. This location has a very nice interior design. I suspect they raised their prices to cover the cost of the 'new digs'. The worst thing was that the prescription I was given was not correct. I had to go elsewhere to get a new prescription that worked. There is adequate parking near the business.

hidden charges and fees for everything! worst experience for overprice with aggressive upsellsread more

Sunny ways for prescriptions…read more Sunny Optical is located inside T&T Supermarket right at its entrance in Promenade Mall. We arrived shortly before store closing time and had a pleasant experience ordering the prescription glasses. The lady who helped us was easygoing, allow us to try many of the frames on our own before we decided on the right fit and appearance. We paid a deposit for our prescription lens and were assured of adjustments to the temple earpiece to help with snug fit. The prices appeared to be reasonable compared to other similar offerings elsewhere particularly compared to our optometrist's own selection. They have two locations one here and another at First Markham Place. Upon pickup, we received the Essilor Stellest 2.0 lens that help with significant reduction in myopia progression by dispersing peripheral light from the retina thereby reducing eye axial length growth in kids. Their prices were competitive if not slightly better than average retail for these specialized lens. Skip it or hit it? All-in-all a smooth experience from selection to pickup of our glasses.

I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

Finally got my eyes checked last week with Dr. Allyson Tang! The experience at this clinic is…read moreincredible - Dr. Tang is professional, very thorough with the eye examination, great at explaining, truly cares about her patients and wants the best for them. She is very patient and has a cheerful personality which puts a BIG smile on my face during my visit :) I felt very at ease in her hands. Staff was very friendly, helpful, and knowledgeable - overall, a very pleasant experience, thank you :) During the comprehensive eye examination, I got my pupils dilated. Be sure to bring a pair of sunglasses with you if you're driving - you will be sensitive to lights! Or you can purchase a fashionable pair in their dispensary. The clinic carries a great selection of brand name eyewear and sunglasses! We also did something called Optomap wide-field retinal scan, which carefully and thoroughly checks the inside of the eye for any hidden eye diseases, monitors suspicious areas and changes from year to year, and confirms that everything is healthy! During the visit, I also learned that Dr. Tang specializes in contact lens wear, LASIK consultation, and Ortho-K (AOK) overnight corrective contact lens for myopia control in children. You can also make an appointment online anytime using their real-time schedule - very convenient and easy to use. Thank you Dr. Tang for making sure my eyes are healthy and for giving me advise on how to maintain/improve my current eye health and vision with your expertise. Highly recommend Dr. Allyson Tang as your family optometrist!

Full disclosure, I was not a paying customer during my visit to Dr. Allyson Tangs location,…read morehowever, I did go in with some questions regarding a recently purchased pair of glasses from another store and my experience was so exceptional I can safely say that when it comes time to change over to my next pair of glasses I'm coming back here. I went to a trendy DT Toronto spot for my glasses and while the styles were great and the service was thorough, there was a disconnect with me having to go somewhere else to get my eyes tested before choosing my frames and lenses - a Wal-mart no less. I walked in and wanted to ask about the headaches I'd been having since getting my new glasses and Dr. Allyson took my glasses and ran them under a special machine to examine exactly what my prescription was and what they were comprised of. Thankfully everything checked out and Dr. A explained that because this was a slightly stronger prescription than I was used to that headaches were normal and to be expected. While I was happy with the individual service I received from both the Wal-mart optometrist and the store I purchased my glasses at, I think in future I would prefer to visit Dr. Allyson so I know that every part of my experience is in-house at one location. Check her out!

My family has been coming here for years! We've strayed a couple times but those were mistakes that…read morewe regretted and came back for our next pair of glasses or sunglasses. Andy and his staff are very helpful in finding you the perfect pair or spectacles. There's case upon case of glasses and then shelves as well. He's got the newest fashions every single time so you won't be buying an outdated pair.

The store owner Andy is very knowledgable and honest. English & Cantonese-speaking too! The store…read moreis also well-stocked with recent designs & awesome brands like Burberry, Dior, Ray-Ban, Tiffany & Co. and many more. The prices on his designer frames are comparable if not lower than retail. Since my family & I have been going to him for our prescription eyewear & sunglasses for many years now, he often gives us further discounts and helps work with our budget! He also takes the time to adjust the frames to sit on our face properly. He doesn't do direct billing to insurance companies though. Cash, credit & debit are accepted.

Just got my glasses fixed here and they did an amazing job. Super quick service and really friendly…read morestaff. Everything feels brand new again. Highly recommend!

Eyelike Optical is the only place I'll ever go to get prescription glasses. They have a beautiful…read moreselection, with hard to find brands such as Oliver Peoples and Kio Yamato, and the people there are very knowledgeable, friendly and accommodating. I was completely satisfied with my experience there, both in getting my eyes checked and picking out frames. Highly recommended!