Dr. Li has been my family doctor for as long as I can remember, and the only reason why I kept on going to him well into my adulthood is because of convenience and my parents know him. But I can't take it anymore--I have had some of the most horrific experiences with this practice.
1) Dr. Li himself is a nice man. However, he's so busy that he takes no time to listen or look at the problems. Please just stop scheduling so many appointments in one day and learn how to decline new patients, as the patients of many years are suffering from his and his staff's lack of attention and care. There are a lot of senior patients that go to Dr. Li, and it makes me shudder when I think about how their serious conditions may be overlooked because of the staff's and doc's lack of time... I would never want my grandparents or parents or anyone really to go through that.
2) Staff is impolite and rushed. They will remain nameless, but one nurse is condescending. Laughs when I told her what I was worried about re: my health. Yes, google searching my symptoms is not always accurate, but a health care practitioner should never belittle patients' worries. They all need to smile more. Nothing is ever their fault, they will never apologize even when they are at fault. See #3.
3) I went in for hip pain that was bothering me for 2 months. Doc said it was just a muscle strain from working out. I told him it probably is not just a muscle problem because I had torn muscles before and it never hurt in this way/ taken this long to heal. He didn't even test out my hip. A month later, it was still bothering me, so I called for a referral (dam you, HMO) for an orthopedic. The nurse said she would take care of the referral and it would be mailed to my house. The referral never arrived. I waited for A MONTH. I finally called the office to check, and the same nurse said nonchalantly, "Oh yea, it was you. The medical group said they can't grant your referral unless you come in for an x-ray. They just told me." OH YEA? SERIOUSLY? A MONTH LATER LIKE THE DAY BEFORE, THE MEDICAL GROUP JUST TOLD YOU THAT I NEEDED TO COME IN? Seriously, just give me an apology for the delay. She had that info and NEVER BOTHERED TO CALL ME. If I didn't call, I would have never known. Also, I asked the doc for a x-ray
the first time I went... like HEY I'LL PAY FOR IT. But nope, got declined and this is what I'm left with.... a x-ray.
I feel like I'm at a Chinese restaurant... the kind where they throw the plates of food at you, and yells at a paying customer for coming.
Wtf. read more