From Easton Pa...BEWARE Liberty Oil is a poorly run, dysfunctional company. Called for oil delivery (repeat customer a number of years), ran out of oil prior to scheduled date, called & requested sooner delivery, was told they would deliver that day...NO CALL/NO SHOW. I called next business day, was told they had me down for the original delivery date (which was 2 days later), requested sooner delivery...was told they had "no trucks in the area". Original delivery date came (a Friday) & NO CALL/NO SHOW. Called them late afternoon that same day, no answer, left message. They called back Monday morning; was told no delivery on Friday because the driver had been unable to find our house (?!!) AND could not deliver that day & would have to wait until the next day. My patience was gone...canceled delivery...time to move on to a better run oil company. read more

Terrible experience with them. After making deliveries to my home for 3 years, one of their drivers, "David," registered a complaint concerning the delivery of fuel to my home. This "complaint" came on the heels of him assaulting me, that is, grabbing my arm without reason or invitation, in an attempt to "get my attention." I scolded him and told him not to touch me. He retaliated by going back and complaining that he was required to drape the hose over my fence in order to access the port for the tank fill, of course leaving out the fact that he assaulted me. He went on to tell them, apparently, that he needed to leave the hose unattended for a moment before walking through a far gate to get into the back yard. He neglected to tell his manager that there was another gate he could have walked through to get into the back yard without losing sight of the hose. I got a call from them after I placed an order telling me they would not deliver to my house due to there being no gate within sight of the hose. I asked to speak to the manager who did not call me back in a timely fashion. I called again and spoke with "Tanya," who kept interrupting me and would not let me explain about the other gate. When I asked her in a raised voice to let me explain, she said they would not make a delivery, then hung up on me. Image my surprise when I then discovered they were attempting to charge my bank account over $500 for a delivery they never made and were never going to make. The good news is, I found another fuel company who cheerfully delivered in a prompt and professional manner. I would also add that the other Liberty drivers were pleasant and helpful. David and Tanya are the problems in my view! read more

Tanya is one of the rudest, most condescending people I have ever met. Total hassle. Just get a contract with Region. Prices are reasonable and you will never have to worry about running out of oil and left in the cold. read more

I recently put in an order for an oil delivery(2022) and was advised by a representative that my order couldn't be completed due to an outstanding balance. Previously when I was in contract with another oil delivery company the driver came to my residence in error (2017) and put oil in my tank. At that time I contacted the company and advised I was not going to be held responsible for the driver error and if someone was going to come to my residence to cipher the oil out my tank I wanted it in writing that the company would be held accountable for any damages to my furnace and oil company and. After speaking with several individuals within the company all was resolved and I was advised no balance will be due. I have placed orders after experiencing this issue. I am requesting for someone to contact me to resolve this matter. Also I am requesting for the order to be cancelled immediately. I'm quite sure with all the notes that should be in the system regarding this matter no monies are owed. Beware of them trying to have customers pay for their error. I will continue this action until the matter is fully resolved Mind you the rep that called reported the manager was not there for me to speak to and she don't know when she will contact me back read more

Do not use Liberty Fuel or Allamuchy Oil! We ran out of oil right before the New Year weekend. That Friday, I ordered oil online through Liberty Fuel and paid in advance the rush fee of $75. On their website, it says that the fuel will be delivered within 24 hours. No one showed up. We ran out of oil and had to go get diesel which was very messy. After many phone calls all weekend to which I received no response, I sent several emails on Sunday threatening to go to the Netcong Police Department to file a police report for theft of services. That had them there within the hour. I received an email at the same time as the delivery guy came which said that the 24-hour Rush delivery means that it is "scheduled" within 24 hours putting me at Tuesday, January 2nd. I replied to his email with a pasted copy of what was written on his website which clearly states that the oil will be "delivered" within 24 hours of the order and told him I want my $75 fee returned. There was of course no response to that. Last Monday, I called Allamuchy Oil and ordered 150 gallons over the phone and ordered it C.O.D. The order was supposed to come on Wednesday. I called Wednesday morning and rescheduled the delivery because I didn't think anybody would be home to do the C.O.D. I rescheduled it for Friday. On Friday morning, I called to confirm the delivery. The woman told me that she would have to check the delivery schedule and get back to me and took my number. No one ever called me back and no one delivered the oil. I called all weekend again and no one answered. I called first thing this morning and spoke with a woman who put me on hold. When she came back, she told me that I canceled the order on Friday. I said of course I didn't cancel the order, I am almost out of oil, why would I do that. She put me on hold again and when I was on hold and listening to the messages coming across the hold pause, it kept saying Liberty Fuel. I hung up thinking maybe I got the numbers confused and did a little research online but couldn't figure anything out. When I called back, a guy answered the phone who was not very pleasant. When I asked if the two companies were associated, he said yes, they are owned by the same family. I said, ah, that explains it. I went on to basically tell him what had happened before New Year's and what was going on, and he said no, you canceled it on Friday, why would I send a text message to my driver canceling it. I said you know what, I figured out what's going on here. I am going to the Netcong Police Department filing a police report for theft of services and I want my $75 Rush fee back and terminated the call. Bottom line: He purposely canceled the order on us because of the first instance with Liberty Fuel and lied to me, saying that I canceled it. Oh, and by the way, the oil that Liberty put in screwed up the furnace to the point where my landlord had to come out and bleed the lines several times until it finally flowed through. He probably will have to have somebody come out and put a treatment in it. I have since found out a friend ordered a rush delivery through Liberty, paid the fee, and it wasn't delivered until Friday. read more

Ordered oil, was given a delivery date 6 days out post order. Never received delivery, no call. Held our $ for the oil for 5 business days. I had to reach out to inquire about the order with a major snow storm pending. No truck or driver available I'm told. We already waited now 6 days, due to snow storm pending they don't know when they can get here. Go elsewhere, too many companies out there to be given the back and forth like this. Clearly customers are not priority. Gas lines being installed town wide. I will defiantly convert. Oil is a hassle. read more