I went to Ocean County Foot & Ankle on February 20, 2025 in order to obtain diabetic shoes. The…read moreshoes were ordered and never came in. So I went back in May because the order was messed up somehow and I had to get re-measured. They told me they would try to expedite my order. Every time I call to find out where shoes are, I am told that I will have them in "about two weeks." This is the WORST customer service that I have ever experienced. Today is August 26, full 6 months and 6 days since this debacle started and I STILL DO NOT HAVE MY SHOES.

terrible, new patient asked to go to diff. location which I conceded the dr. did only a fraction…read moreof what I was there for, i was told they lacked the machine to do the treatment AFTER I had already paid my co pay and visit was about over or I would have walked out. they refused to return co pay or give me another visit co pay free. The Dr. would not simply walk me to another exam room where the equip was and ask any patient waiting there to swap rooms. instead she expected me to wait another probably 90 minutes , maybe more, for ALL her patients to be seen when she already left me waiting One full hour after my apt time I had to wait already. apalling and their practice administrator does nothing, wont return co pay . I paid for something I did not get when all of them knew it was important that I was treated for this along with another issue. rip off, incompetance and disregard for patient in my opinion. I am filing complaint with m edical assoc. that are appropriate, my health insurance plan and anyone else that is appropriate. I feel ripped off and worse, did not get necessary treatment I needed. they dont care in my opinion. receptionist was also a bit snarky to me and not professional saying out loud " WHy did they have her come to this location" where I could hear when she knew my other apt was cancelled by other dr and this was where they had opening. entire place is two thumbs down. I told her I could not see well the i pad, I have cataracts that are getting surgery shortly and she would not help I had to find another person waiting who was kind to help me see it. just pathetic.