Over the past several years, the local Fedex delivery organizations have been at best the Keystone…read moreCops of delivery. Pers I'm currently missing a $300 package and the delivery message isn't of my front door(it looks like a car trunk), and the comment states it was put inside a "locker". I live in a single story home with no lockers what so ever. To make it worse, I can't file a claim, I have to get the shipper to do it. If they refuse, I'm SOL. When they do get a package here, I find it next to the mail box or road, tossed into the back of my truck and May other creative minimum effort places. Talking to neighbors, this seems to be normal. GO BROWN or GO USPS. You will at least get your stuff.

This place is great! Very friendly guy helped us mail all of our christmas packages. Patient and…read morekind. It is expensive but better than UPS by a long shot.

I wish I could give a negative number or a zero. I stopped in on a Friday and told the lady that I…read moreneeded some paperwork to get 4 hours away by Monday. She sold me a service that wasn't guaranteed and it normally took 5-10 business days, which I didn't know since I don't work there. I also asked her to notate on the label that the main entrance was being repaired, and that an alternate entrance was being used. Also, to put the phone number of the recipient on the label. She neglected to tell me that none of that would be on the label, and they wouldn't be able to use their phone to call for further instructions. The package is 8 days out and still not delivered. She could have sent me away to Fedex or somewhere that could give me the service I was requesting. So, I called UPS, and they told me to go to the store and request a refund. So, a "lady" came out of the back, and kept calling me "baby", instead of ma'am, Ms, or by my name. She said "ain't no UPS driver fixing to use their phone to deliver a package, and that they don't do refunds. Talk about not caring about your customers or taking pride in your job. She yelled at me the whole time. She blamed the weather, which was not an issue, because I reprinted the papers and drove them there myself. I asked why the first l sold me a five to ten day ground service instead of overnight, and she said "she did you a favor because it would have cost you $100." Since I had to take off work, reprint and notarize the papers, and drive them myself, I would have gladly paid the $100. She yelled at me the whole time from the moment she started speaking with me. I work in guest services myself, and this is ALL completely unprofessional. I didn't come in there at any of them yelling and screaming. I came in explaining what happened. She escalated the situation immediately with her attitude and raised voice.

Don't trade here. This is an absurd UPS operation bordering on being "robber barons." I was charged…read more$5 simply for the privilege of picking up my package . When I questioned this insult, I was met with two bizarre comments. 1. You (moi) should have called before I instructed the shipper to have my box delivered to this UPS store. Other stores don't charge this add on tax. 2. I should be pleased that i wasn't charged $10 because it was a big box and they charge $10 for receiving large boxes. The final absurdity was the statement that I should have had the package delivered to my home in the first place. My head is still spinning. NEVER again.

Again excellent customer service! Top notch and an excellent service provided. My item arrived was…read morewell packaged and arrived safely to it's intended location. The second time I have used this business and consistently good as the first time I used it. The proprietors are friendly and very welcoming. I highly recommend. Thank you very much Trev for all of your help!

Once again, I come in with multiple packages going to multiple addresses, a couple of returns and…read moreTrevor and Marianne not only make sure things are packed the way they need to be in order to get to their destinations safely, they do it with such a kind hearted spirit And Professional attention to detail that keeps me coming back over and over again. My life happens at a fast pace, and getting there and having everything done well, saving me the time of packing it at home (and not nearly so well!) is worth every penny!!

The driver tossed my medical equipment. It is a device that I really need. This was totally…read moreunnecessary and uncalled for.

It is a horribly hot day. I'm in a foul mood, but trying hard not to "react" when the counter agent…read moreinforms me that my two box return with one sticker printed out and in hand is not going to be a "slam dunk." The counter agent who's prego and in no mood to deal with this gray haired senior (moi) who's doing all he can not to lose control, calls over her manager. Did I say that it's like 100 outside? The manager takes control, comes up with a new plan of action, and allows me to readjust my "stink in' thinkin'" and avoid embarrassing myself. Thank you supper cool and collected manager. You saved the day.

This is the only place I go to ship and mail all my packages. It's a one stop shop. Amie and Katie…read moreare fabulous!! They always have the customer's interest at heart. They'll look for the most economical and safest way to ship. They'll pack up your merchandise no matter how big or small. Thank you for your honest hard work, and friendly attitudes. You both are amazing!!

Thank you for your excellent FIVE STAR service! You are my "go to" place for shipping.read more