Sound the trumpets, start the parade, let the fanfare begin--WELCOME to my THREE-HUNDRETH YELP…read moreREVIEW! :-D As with all of my centennial reviews, I like to pick someplace significant to our fam' to write about. For number three-hundred, I landed on West Herr Ford of Hamburg: ** We have had our trusty family trucker'ster, our much-loved 2012 Mazda 5, since we bought her brand new in 2011. ** But she had almost 130K miles, and was starting to give us some nagging issues. ** I literally cried, and cried hard, parting with my beloved Mazda 5. :-( #RIPMazda5 ** But West Herr Ford of Hamburg was there to soften the blow from losing my dearly departed. ** I started our West Herr journey entirely online, first confirming I could get the financing I wanted; the online application and communication was fast. ** Then we shopped around entirely online for a vehicle that met our requirements; the online filtering and saving was also very easy. ** I was in email communication with John Foster and Bill Pease, who were very fast and helpful in snagging the specific car we wanted to see, and setting up the test drive. ** Buying during pandemic times, Bill and John were also totally accommodating to keep our interactions as contact-free and sanitized as possible. ** When we decided to purchase the vehicle, Bill and John were also fantastic to hold it for another week for us, so we could make a larger down payment and improve our financing. ** Negotiations were all by phone and online as well; in the end we came to a fair price and great deal that met our financing needs, and got us the vehicle that met the needs of our family. ** When it was time to pay and sign, Bill and John were again very patient and accommodating to have all of the paperwork finalized, so we simply had to sign and pay our down payment. It was a lot of papers to sign, but they put us in a private sanitized room, and it did not take long. ** We left the vehicle for some additional work, and once that was done a few days later, a couple of very friendly West Herr guys delivered it right to our home. Thanks Dylan and Dylan's pick-up ride! ;-D ** And so far, so good, #KnockOnWood!, with our new-to-us sweet wheels! ** We went with a 2017 Chevy Equinox LT; we wanted a bit more car this time around than the Mazda 5, just enough to haul our pop-up camper or bikes. The 2.4L engine Equinox LT CUV was just right! ** She's a sweet, cool white paint job, which was perfect since I prefer a lighter color car ... but she's her own thing because she has a black pinstripe! I've been watching carefully at other white Chevy Equinox LTs on the road since we picked her, and have yet to see another with a black pinstripe. :-D So LOTS of thanks and appreciation to John, Bill, Dylan and other guy :-), and Eric Miller (the financing guy), for making this all happen for our fam'! I am grateful for your patience with my email questions, your fair dealings, your pandemic precautions, and all of your collective time and effort. If you are shopping around for a new or used car, check out West Herr of Hamburg, or any of the West Herr dealerships. This is our third West Herr purchase over the years, and surely not our last. Unless my newly beloved Equinox is immortal. #FingersCrossed :-D

Update: The nightmare truck from westherr.... Wouldn't pass inspection in NY as there was a rusted…read moreout hole in the frame, had it fixed for $800. Friend put additional $5 grand in repairs and sold it on fb marketplace for a lousy $3,500. to an out of state buyer where it would pass inspection with the welded frame. My opinion of westherr is even worse than in my initial review. They suck beyond belief. I drive by and give them a single finger salute. Can't understand how such an unethical rip off lying business can do so well. Its not what you know, it's whose hands you grease. Thieves. If I could leave a negative 5 stars I definitely would.

Patrick B (Salesperson) and West Herr Toyota Orchard Park was a complete pleasure to do business…read morewith. In October 2021, I was in the market to buy a new vehicle, but the specific one I wanted, Toyota RAV4 Prime, is not sold in the state I live in. Due to supply chain issues and production, RAV4 Primes are extremely hard to find. Most dealers that I called are only selling them to local in-state residents or adding huge markups (~ 5 to 10K or more!). The few Toyota dealerships that do sell to out of state residents AND at MSRP generally have really long waitlist (6 months or more). I chatted with Patrick at West Herr in late October and he said that they could sell me a Prime at MSRP but the wait could be 4 - 6 months if I was set on a specific color, but it could be sooner if I was flexible on color. He was friendly, professional, and 100% transparent and honest from the 1st time I chatted with him. On November 11, about 3 weeks after I left my initial deposit, I received a call from Patrick asking if I was open to the silver/black color and that the vehicle was set to arrive in early December. My wife and I decided that the silver/black color was fine. Patrick was also helpful in adding / removing options/accessories that I did not want. The best part of the whole experience was that there were no surprise dealer add-ons, packages, markups, etc. This was my first time buying a vehicle out-of-state and having it shipped and Patrick and West Herr Toyota Orchard Park made me feel comfortable throughout the entire buying experience. He was very communicative and gave me updates on ETA, took photos of the vehicle when it came in. The paperwork to sign and buy the car was still done on paper and sent via FedEx. The only way I think it could be faster is if that was moved to digital/DocuSign. Nonetheless, the whole process was relatively quick and easy. Patrick even came in on his dayoff, December 24th, when the dealership was closed, so that he could meet the truck driver and load up my RAV4 Prime. The vehicle was delivered on 12/30 and my wife and I are extremely satisfied with the vehicle and the service we received from Patrick and the staff at West Herr Toyota Orchard Park.

Nothing but the best service from everyone. Very relaxed, no pressure and fair. In particular,…read moreColleen Leclerc and Patrick Barber were both instrumental in getting the car that I wanted.

Yes, I concur entirely with the previous poster regarding this dealership. It is a very, very fair…read morein dealing with its clientele, and treats the buyer with respect. I too purchased a vehicle from this location, and Lisa was absolutely rid myself of the negative reputation of the stereotypical aggressive and unrefined sales rep. She is completely professional, helpful, responsible, and easy to deal with. I am sure she is very successful at her work because she does it so well. Also, in dealing with a couple of minor issues on a previously owned vehicle I purchased, I too dealt with Melissa, and she offered completely acceptable resolutions to minor issues related to the sale, and needed to be adjusted. Absolutely entirely pleased with the sales process and how I was treated, and the vehicle is one of the best I have owned with no mechanical flaws whatsoever. Just routine maintenance as recommended in the owner's manual, and I have had carefree driving for near 130,000 miles and going strong My car has been a very durable, reliable, and quality-built vehicle. While WH Cadillac does not have the glitzy "shock and awe" gleaming glass and steel showroom of the Mercedes-Benz concession in Clarence, or the Lexus dealer in Amherst, who the hell cares? I am here to buy a car. I like the understated respectability of WH Buick GMC Cadillac.

I enjoy coming to this West Herr of course when I have a need. The staff are helpful, courteous,…read morevery timely. The inside is very clean and the A/C is always kicking to keep you cool during the hotter months. The salesmen/women are also really helpful. I've dealt with Donny Graham for years now and I won't go elsewhere. The only complaint I have is the parking around the building. It is very limited and congested. Be careful when finding a parking spot.

I got a used Kia from Chaz and I couldn't happier this is the 3ed car I bought from KENMORE AUTO…read moreSALES!!!!

They're awesome, the mechanic had me in and out super quick. They fixed my car and didn't burn a…read morehole in my wallet. Especially the mechanic Joe made sure I got the lowest prices on the parts by calling several part stores!!!

Since buying a new car less than a year ago, I am having horrible luck with my tires! I've had 2…read moreflats! West Herr is right around the corner from my house so I've been coming here for those and oil changes. I want to say service continues to be top notch! I couldn't imagine myself going anywhere else for service! Today in particular, the service area opened at 7:30am and they had me come in at 7:50 (as soon as we spoke!). A shuttle just happened to pull up as I dropped off my car and i immediately got a ride home from a very nice man. My car was done 2 hours later (found leak and patched it and also gave me an oil change). The shuttle came to get me right away! I want to say my service advisor Jessica was awesome and I'd love to work with her any-day. And that goes for everyone I came in contact with. Repairs are so much less stressful with service like this and I'm so glad I started working with a dealership for my repair and service needs ... 180 degree difference from going to a shop and in the best way.

Did not have a good experience with the repair service. I scheduled an appointment for service…read morethree times and each time there was an excuse as to why they couldn't accommodate me at the scheduled time. (shift change, lift didn't work, vacation) I arranged my schedule to be able to take my truck to them , they made the appointments ,but each time there was a problem. they were extremely rude ,and they showed no remorse , they didn't apologize , they simply didn't care . i have purchased many trucks and cars from west Herr in the past , but that is the end of that . I wasted 3 days to be able to take my truck there , with no results . my advice is to stay away from this dealer . extremely disappointed.

Basil Classic Cars Is The Classic Car Emporium Of Western New York ! :)…read moreTheir Wide Selection Of Beautiful Classic Cars Is One Of A Kind ! :) Take A Look & You Will Be Satisfied With The Wide Selection, Enough To Buy

Communication was terrible. I committed to buying a car there. Left a 1000 dollar deposit. I really…read morewanted the car. Shook hands on a deal . However the few days following were poor. When I texted the salesman to get a final total for the bank check I got a number way out of whack from my purchase price. I asked if this included my down payment and he says no , just take a thousand off that. Ah, no. That still left me way above where we were suppose to be. I literally had to sit down and do the math myself. He did not know Erie county sales tax and actually asked me which I found strange. I sent him the correct math and asked for an itemized bill so I could see the exacts amounts. He actually hand wrote it on a piece of paper in pen , took a picture of it and texted it to me? This is suppose to be a professional organization? It seemed to me they had zero clue what was going on. Come to find out my salesman was actually out of town. Somebody was handed this deal who had no clue what was going on. It is the companies or salesman's responsibility to make sure who the deal is being handed to has a clue what is going on. The whole thing totally turned me off. It was so unprofessional I lost total trust in the deal and backed out. It's a shame because I did want the car but me being the customer had to basically spoon feed the deal to them ? Once I am working that hard to make something happen I'm done. I'm the one spending the money. Just a total disappointment and I will not be returning. I'll buy a car elsewhere .

Absolutely enjoy coming to this dealership, it's always clean the staff are very nice and friendly,…read moreeveryone here is so knowledgeable and very helpful. I come here from time to time to get vehicles serviced and anytime I need some help Steve and Gary are always there to assist. The wait time varies depending on what your coming in for but they are usually transparent and keep you posted on what's going on. Would definitely recommend this place if your in need of service or just want to look for a new or used vehicle I'm sure here at Fuccilo Chevy it's HUGE!

Looking for another truck !!!! 1. Nice and clean place …read more... 2. Good customer service !!!! 3. Restrooms nice and clean !!! 4. Waiting time x my new truck like 3.5 hours !!!! 5. Water and coffee available !!! 6. Bob at service desk is a nice person 7. 3 oil change x free on the first year 8. Detailing on my car was good !!!!

Was the easiest car buying process!! The owner is nice and…read morenot pushy at all. Would 100% recommend, buy and support locally owned businesses instead of big car dealerships.

Great services and honest . I trust them 100%. This is our " go to" place for all our automotive…read moreneeds. If you need anything from a simple NYS inspection all the way up to a major repair work, Blatner's is a one stop shop. They also sell a large amount of quality used vehicles. The owner Rob Blatner has been in business for many years and is a trusted member of the business community.