This company sucks!! I just started my policy yesterday and they went and charged me for 2 mths instead of one. They said I can put a stop on the payment which would cost ME $30 or get a letter from my bank and send it to them , with no guarantee of a refund, and God knows how long that would take, This has come out of my rent money. They are doing nothing to give me back my money. I left Geico after years to save $30 a mth... Bad move on my part!! BUYER BEWARE!! read more

I called this office for insurance, twice, and never got a call back. Jon Morse was recommended through our credit union rep, when she gave me his card, she did say "Let me know if you don't hear from him". Easiest thing to do in business, is to return phone calls. read more

What a terrible insurance company! I should have known this from the beginning when our "agent" never returned phone calls. Later discovered that premiums skyrocket yearly despite ZERO car or homeowners claims. Likewise, the Right Track program is a complete scam. You are penalized for normal stoplight breaking and accelerating to merge. Agents also initially lie about the parameters of Right Track - and then clarify after you call their bluff. Terrible. Just sorry. Lastly, agents cannot do basic math. I spoke to two separate agents just yesterday - and had to repeated clarify numbers as they kept dividing the wrong costs. I cannot wait to cancel and switch companies in just a few days! read more

Last October a driver insured by Liberty Mutual rear ended me, and then was rear ended himself, thus, causing a second impact. Despite me being completely innocent of the accident, Liberty Mutual not only suggested I was a liar (even though their guy was cited, and the police report shows I did nothing wrong), and has completely ignored this claim. I even got an attorney, and they have yet to contact him. It is May 13, 2018. The accident was on October 11, 2017. Policy holders should be appalled that this is what their premium dollars are paying for. read more

I don't normally reviews but felt it necessary in this case, as I have no idea what these other people are talking about. I've been working with Jon for a couple years now and have never experienced anything less than extraordinary, genuine service and consultation from him. Jon always goes above and beyond to make sure I understand my coverage and that the things that are important to me are protected. It is obvious that he cares about his clients needs. I will always recommend Jon and Liberty Mutual to friends and family. read more

I just had my first experience trying to use Roadside Assistance with Liberty Mutual. I lost my car key while river tubing with my kids. I waited on hold for over an hour without ever talking to anyone. Since it was after 5pm on a Saturday, I had to give up and call a local locksmith to unlock my car, at an expense of $129. I filed a claim with Liberty Mutual and they will only cover $50 of the cost, even though it was due to their lack of ability to provide the Roadside Assistance that I pay for. Every single agent that I spoke with, both at Liberty Mutual, and at the 3rd party provider that they use for Roadside Assistance told me outright that they know about the extremely long hold times (up to 2 or 3 hours according to one rep), and still, they refuse to cover the extra expense. So frustrating to pay for a service that you can't actually access. read more

Can I give them a zero. Just had my rated increased over 100% and I had no claims. After many year of my business why should I be treated like this? I will never use them again. All customer service people apologized said I had every right to be upset but deal with it! Not a partnership in my mind. read more

liberty mutual insurance answered the phone to give us a quote for home insurance, after giving them our information and agreeing on a price, I gave them the credit card info to pay the first and last month of insurance. They took the info and promptly stuck us with a company we never heard of "Hippo insurance" who then used the credit card info to pay themselves for a whole year. After spending hours on the phone trying to get our money back. Hippo said it would take up to 30 days to return it. On the 30th day they returned it taking the full 30 days just to spite us! Run as fast as you can from Liberty mutual insurance, not just one location ALL LOCATIONS ! If we wanted to have a small unknown insurance company, we would have called them directly, instead if paying Liberty mutual to make money being a middle man then switching us to the lowest bidder. read more

These people believe that insurance sales is passive income. Once the policy is written, they believe that they will never have to talk to the customer again. I only need to make some policy changes and they will not return my calls. I can only imagine how they will duck and cover if I actually had a claim. EARN THOSE COMMISSION CHECKS AND ANSWER THE PHONE!! All the commercials are cute, but there is no service behind them. read more

These people are scandalous. Suck you in to get insurance and tell you after month that they are canceling your homeowners insurance. Their reason was cause I have trees over my house and weeds in my yard. Some windows that were covered cause there were ac units in them and no window to put back up. They never tried to get me to fix anything just said your done. I will never go through this company again. The absolute worst experience I have ever had. FUCK YOU liberty mutual!!!!!!!!! read more

There needs to be a negative star rating to describe how horrible Liberty Mutual Insurance is!!! This is the worst company I have EVER dealt with. We switched Home, Autos and Umbrella to Liberty 3 months ago and it was the worst change we could ever make!! The Right Track system is a JOKE!!! If you touch your brake it is considered hard braking. They prefer for savings reasons that you continue thru stop lights and stop signs to get a better discount and hopefully not get in a wreck. They are liars and an absolute joke. We used the online system and did not work with any agent in any office. Whatever you do -- AVOID AT ALL COSTS LIBERTY MUTUAL INSURANCE!!!!!!!!!! read more

Fed Up!!! I have been a loooong time customer of Liberty Mutual! My parents were looooooooong time customers of Liberty Mutual. You would think that loyalty would pay off for you and in businesses that are good it does. Liberty Mutual doesn't value loyalty as they substantially raise your rates every year even though you have had no claims. I first started to sour on them when I found out I had been being over charged for years. Seems I was eligible for a huge discount that was based on my good credit and other factors. I was never asked about this discount or told about this discount. My agent at the time told me they weren't allowed to tell us about this discount. Even though even at this point I had been a very long time customer. My agent was Craig Barry. Craig knew my parents and had been their agent for a very long time. Once upon a time they deserved that loyalty but things changed around this time. I was mad that I had been being over charged and I left this agent. Since then I have experienced one problem after another. For example, one of our vehicle has NO DATA for both the make and the model of the vehicle showing on the proof of insurance. They show the correct VIN and have been given the information several times, still it shows up as no data. Yesterday they told me they thought this was a trailer and that is all we were being charged for and that since this was a mistake our rates would go up by a factor of 4. So from $183.00 to $732.00. Turns out this IS NOT true! The new insurance company I found has given me a quote of $96.00 for this vehicle. So basically they are playing games with an already discouraged customer. I learned from the new insurance company that one of our vehicles that we bought with hail damage is showing that we filed a claim for that damage. We did NOT! We bought the car with the hail damage from a dealership. They never asked about it and they know we didn't file a claim. Yet seem to be holding it against us in the form of increased rates. Again WTH!!! This cost us about $170.00 more. They never asked about any of the multiple other discounts we once received when I spoke to them yesterday. My home owners insurance has skyrocketed and the only way they are willing to get the price down is if I under insure the home. And get this it was already under insured by over $25,000 and the renewal documents I received now have it under insured by $60,000. They lowered this without my permission and without consulting with me at all. Not many people have $60,000. lying around should something happen. This makes what they did unconscionable. We have had home owners insurance with them for 25 years and have only made one claim for hail damage in that time. Last year when I went through this they showed our home as being primarily heated with a wood burning stove. This is ludicrous!!! We have a wood burning stove we use maybe 3 times a year when the temperature goes below zero. Good Bye Liberty Mutual! For those reading this review I genuinely CANNOT recommend Liberty Mutual they have become dangerous in their practices. I'm seriously considering filing a formal complaint with the insurance commission. read more