If I could give zero stars, I would…read more After 18 years of loyalty to Progressive Insurance, I am finally done. Instead of my rates going down, they continue to go up, and the entire experience has gone downhill. The adjusters are dishonest, inexperienced, and do not communicate. Because of constant miscommunication and lack of professionalism, nothing gets resolved properly. Customer service, adjusters, and even supervisors are rude, dismissive, and clearly do not care about losing long-term customers.I've been a loyal customer who stayed with the same company for nearly two decades, and this is how that loyalty is treated. They do not deserve my business anymore, and I am officially taking my coverage elsewhere.I do NOT recommend Progressive to anyone. Don't waste your time or money. This is coming from someone who truly believed in staying loyal to one company for a long time but loyalty means nothing to them.

Nice Service, I recently needed Car insurance for my new car and after doing all the research I got…read moremy policy through Progressive Insurance. The whole reason I ended up with this insurance company among many other options was the amazing agent I worked with, Sue. She was very professional, responsive, friendly and overall she was amazing to work with. She was the first one to call me when I submitted a few quotes and she followed up the next day as I told them that I needed to finalize it within 2 days. While I got a good rate from Sue, at one point I received slightly cheaper options from one of the other companies, I was busy at work, so I thought, you know what it is worth paying the extra as I trusted that she will deliver it on time, I appreciate the personal service and I can cross out one more thing from my to do list. Overall I highly recommend Sue and this branch of Progressive and I will definitely go back to them for my future needs! Thank you Sue

So far I am enjoying the services from this agency. After six years with State Farm, I can say that…read morehaving Allstate has proven to be a great return on investment for me; going on my third year with them. Keep up the great work! Kamini Narang your team is doing great!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. I'm here to help clear the fog, and help you get the insurance you and your family need. With over 30 years of experience in the Insurance business, you can count on me to provide you with immediate and reliable service to meet your needs.

I reached out to multiple companies and state farm offered the lowest rates. They worked with me…read morethrough everything and were super helpful and answered all my questions. I highly recommend state farm. Matt and Isabel have been awesome!

What a fun office! The employees here are super nice and friendly, and give excellent rates…read more While I was waiting to be helped, you can hear all of the employees talking to their clients in respectful manners and with lots of understanding. Check out Isabel for your insurance needs!

I've had insurance with Andrew's firm for pushing 30 years. Excellent service when needed and very…read moreresponsive whenever need to add or remove a car or otherwise change coverage. Overall very pleased with my policies here.

The team here is fast, responsive, and extremely patient with our many questions. They take the…read moretime to explain certain concepts and services in layman's term and knows how to make the customers comfortable. Having never had a great experience with insurance teams, I want to make sure I right a review here and recommend everyone to come here!

I was inspired to write this review based on my recent interaction with Terry at State Farm…read moreInsurance Agency in Fairfax. This office has been my insurer for the past 25 years and my experience has always been positive. They have insured my home, rental property, boat, cars, workers compensation for my business, etc.. Recently, I lost my business and my income and had to make serious lifestyle changes. I walked into State Farm to get help in modifying my policies. I met Terry who greeted me with a smile and a great attitude. She spent over an hour going over my premiums and was able to reduce my payments substantially. She really went above and beyond to help me, she gave me 5 star customer service. I highly recommend this office to anyone who needs insurance!!

This agency, specifically my agent Neil McKinnon, failed completely in communication, advocacy, and…read morebasic responsibility to a long-time client. I did not find out that my auto policy was being non-renewed because Neil McKinnon called me, explained the situation, or attempted to intervene with underwriting. I found out by accident, when I called State Farm to make a routine change to my policy. Only then was I informed that underwriting had already decided to drop me. What makes this unacceptable is that my agent knew about the non-renewal for an entire day and made no effort to contact me, no effort to proactively call underwriting, and no effort to "go to bat" for a client he had represented for years. Silence was the default. This was not a short-term or low-value relationship. I had been with this agency for several years, insured my home as well as my vehicles, and at one point had six cars insured covering five drivers. Over the course of all of that exposure, there was only one accident, on October 30th, involving our daughter, who is no longer on my policy and has her own insurance. That context apparently didn't matter. Communication during that accident claim was already poor, slow responses, little guidance, and no sense that anyone was actively managing the situation. The non-renewal experience confirmed that this lack of communication is a pattern, not an exception. To make matters worse, the stated reason for the non-renewal was repeated use of roadside assistance, a coverage I paid extra for, without any warning that using it could be treated as an underwriting strike. If that had ever been disclosed, I would have removed the coverage immediately. Instead, I was quietly flagged and dropped. The final insult was receiving emails asking for five-star Google and Yelp reviews while all of this was happening. If you're considering this agency, understand this clearly: you may be sold coverages without being told the real consequences of using them, and if underwriting decides to drop you, do not expect proactive communication or meaningful advocacy from your agent. I certainly didn't get it. This experience completely destroyed my trust in both the agent and the agency.

Neil is rhe best !! He went out of his way to be sure I was taken care of during a real busy tuff…read moretime in my life. Wish I had his patience... amazing !! Not to mention excellent quote, much less expensive then I was paying!! Give him a call & make sure you save his number!!