Mr. LaBella was my insurance agent for roughly 10 years for home and auto. I never had any issues,…read morebut also never made any claims. A neighbor recently had a tree fall on the roof of her house. The tree branch fell off the neighbors tree and onto her roof. I guess, the law in Illinois is that if a tree falls on your house, regardless of where it came from, it is the responsibility of the homeowner. The branch ripped the gutters off my neighbor's house, broke the porch railing, ripped off the fascia and soffit, damaged the siding, and cracked one of the roof beams (I think it's called a gable). You could see the damage by standing in the yard and looking up into the fascia. I know, from being a homeowner, and having my roof replaced, the cost of repairing this damage is about $30,000 if not more. The shingles have to be removed, and the roof deck (plywood) has to be removed inorder to get to the roof beam. State farm sent someone out, they stood on one portion of the roof, said the roof was fine, and determined they would only pay for the soffit, fascia, and porch railing. Holy S***, are you kidding me!!!! This neighbor has had insurance through Joe LaBella's office longer than I had, and now had to go up on her roof and patch her own roof, through no fault or negligence of her own. Wow, that is cold. I changed my insurance the next month. I will never insure through State Farm again for fear of being in that same situation.

I had been with this State Farm office for 8 years and had my auto and home insurance with them…read more State Farm as a company I have no complaints; however, I didn't really feel as if this office did anything for me....except leave me a voicemail on my birthday wishing me a happy birthday. Three years ago there was a fire on the roof of my condo building and there was water damage in my home because the hall sprinklers went off. I needed all new flooring. I called my agent who essentially told me to go online to file a claim. From there I dealt with reps that were not in this local office. They were all superb. Fast forward two years and my purse got stolen. The locksmith who changed my home locks told me most homeowners insurance policies will cover the locksmith fees. So I called my local rep to ask. I was told no they don't cover that. On a whim I decided to read my policy and it did cover locksmith costs when a purse is stolen with no deductible. So I sent an email with the part of my policy copied and pasted displaying this is covered. I got a personal phone call from Joe himself indicating it was something he never heard of and just didn't realize it was a part of the policy. He apologized and told me I can file a claim online. So I did. Two months later my bikes were stolen out of my communal condo garage. So I just went online to file a claim since this office provides absolutely zero guidance. Well guess what...I then got dropped by State Farm due to my claims history. I found this out by trying to transfer the policy to a new house. A rep called me back stating we can't transfer this, State Farm is dropping you due to claims activity and that was essentially it end of call. Meanwhile, I then could not get insurance with ANYONE. My mortgage broker got me in touch with another State Farm agent that was able to broker out an insurance policy for me. The policy is crazy expensive and bare bones. He explained that insurance companies would rather see one very large claim than three small claims in a 3 year history. He then told me my insurance agent should have explained this to me before filing these claims for me. ‍ I filed 3 claims on my homeowners insurance in an 8 year period. 0 claims on a rental property I have had for a ten year period and 0 claims on my auto insurance with a 15 year history....and I got dropped. Then this office called me when they got notification I was transferring my Auto Insurance to a new State Farm rep to confirm this and ask why! I essentially said everything to them I put in this review. Bottom line, I felt this office had zero customer service skills and little knowledge of how to advise their clients of what's best for them.

We have received excellent service from Tiffany Kamara's Allstate Insurance agency. Ms. Kamara is…read morevery helpful, patient, and always gives the best advice, helping us get the most appropriate insurance coverage at the best possible price. She is great; we always feel comfortable talking with her, as she is practical and down to earth and knows how to get the best insurance plan for her clients through her Allstate Agency. I definitely recommend her; we are extremely happy with her customer service and professional advice.

I worked with this company for my renters insurance. They seem patient and give quick responses…read more Lauren Moss was my agent and she did a great job at explaining my coverage. She also quoted me for auto insurance, which I will be switching insurers soon.

I've used Rogge Insurance for my homeowners & auto policies for over 16 years. Their rates and…read morecustomer service fantastic & I highly recommend this company.

I agree with reviews. Bernadette is surely the best part of this place; she is the only one with…read moreany level of customer service. The issue is, when she's absent, the treatment you receive is miles from acceptable and questionable, to say the least, toward people of darker skin tones. I had an experience there with Rachel (dark haired older lady) and a person I believed to be named Amber that I will never forget. I came in to get a quote on renewing my insurance and neither of them could do that. Rachel asked me to leave in a rude, flippant, manner after mumbling "we don't do those on weekends," and after I mentioned how rude she was, She replied with "that's fine. you can leave." To my surprise, the other, Amber, proceeded to stand up and help escort me out. WITH HER HANDS. The incident was so out of pocket, I called the police. After paying car insurance FAITHFULLY AND ON TIME FOR OVER TWO YEARS WITH THIS COMPANY, I was horrified. The owner, Doug, did call and apologize a short time later. However, the damage was already done. I would never suggest doing business with this company, especially if you are a minority, as it is clear that when certain people are absent, etiquette is thrown out of the window. My suggestion: pick another; you won't regret it later. I am now with State Farm.

Thank you very much state farm you were awesome in handling my accident so much care and the…read morerepresentatives were just great and last Laura she was wonderful with me on the phone thanks again

A Big THANK YOU to Ms. Pandora Davis. She has been my tax preparer for several years now, and she…read moreis a delight to speak with. This year,a lot of the work was done via the Myblock app! Omg! It is thee best! Just download the app from the app store, create an account and pow! You are ready to prepare those documents for your coins! Process: Scan in docs Press send Lol It's too easy! Ms. Davis called, making sure all was in order. Verified things, assured me of the simplicity of the app usage. And I truly felt great about the entire process. Next tax season, it will probably take me 7 min to do my taxes. Easy peasy, lemon squeezy Thank you, Ms. DAVIS! My tax preparer rock star!!!

I have been filing my own taxes for decades . I always put it off until the last day to file and it…read moretook me about two to three hours to prepare both state and federal . Not anymore . Our tax analyst was Angela Falls . She had a calming voice and appeared very confident in tax preparation . I feel like the Red Carpet was laid out for me . Everything moved along very smoothly . Options were explained about filing and all deductions available were reviewed . I would have missed the deduction for property tax on the state form. I forgot a form and she easily found it online . The ease and convenience of having a pro do your taxes is worth the fee H&R Block charges . Also we went in as a couple filing individually , so Angela managed to do both of our taxes . Even though I only scheduled as one client . So much gratitude from me and my fiancee .

I have worked with Patricia for over 20 years, honest and trustworthy! FANTASTIC customer service!…read more A+! I rolled all of my pension and 401k over to Ameriprise and my e-trade acct. with Patricia and her team to manage. I am SOOO happy I did that! I was so tired of being a number at Fidelity and waiting on a phone que. She answers my calls immediately. Patricia meets with me 3-4 times per year and contacts me with market information specific to me. She reaches out to ME to schedule appointments and have investment reviews. Now she does "screen sharing", WOW that is really amazing! I receive Personal service that is better than anyone I have used before. I am very confident that because I work with a professional advisor, that I have done much better, than if I had to do all of this stuff myself. I would highly recommend.

I found this Insurance Service by chance on the Internet, while looking for a supplement Medical…read moreInsurance plan. This was the best "chance meeting" of my life. Mark came out to the house and explained several insurance plans and the cost of each. He is patient and explains the most confusing aspects of insurance policies in easy to understand terms. I purchased what we decided on, and Mark took care of everything. After my initial meeting with Mark, I called him again for advice on another policy I was having problems with. Mark didn't give me any advice over the phone, but came back out to the house to discuss the options available to us. Excellent Customer Service....I would, and will, recommend Mark Enright to any family member or friend with any Insurance Needs!