Very Rude office staff not knowledgeable about policy information. Agent is never in the office. I…read moreasked to cancel my policy, and they sent over a notice with the wrong policy number on it. Very similar to experience as other reviewer

Wish I could give half/no stars. What I thought started out as a good relationship with this agent…read moreturned bad. Staff are disrespectful and unreliable. Not what it use to be. Always have an excuse as to why they haven't gotten something done. Clients spending all this money to get their stuff insured and they don't even value them. They all act like your doing them a favor instead of the other way around. Please, if your looking for a SF agent, you def have other options and can def switch if these folks at Mike Williams firm are pissing you off and treating you like crap. This is 2023, learn to value your customers Mike Williams and Co. People may be quiet, cordial and decide to put up with your nonsense for the moment but do not take your customers for granted. Some of us are just too professional and educated to deal with too many incompetencies. This is business.

Below is an email set to Tom McCarthy…read more Wow, now you ask why we are leaving your agency. I can't do anything but laugh. Why would I continue with your agency when my husband and I have received some of the worse customer service over the years. Last time I called and left a messages; I never received a callback. Therefore, I was determined to move my business to a different agency. After my research we determine that we wanted to continue our policies with Safeco and Selective, but no longer wanted your agency to provide service. I'm pretty sure that losing our business doesn't really matter to you, if it had you would at least called to discuss our decision. We have been with this agency for many years and I have gone back and forth and decided with our homeowner policy coming up for renewal now is the time to leave. Therefore our homeowner policy has been moved to our new agent. In September our auto policy will also move to our new agent. Why is it important to you who will be handling our policies going forward. Our new agent has gone an extra mile helping us transfer our homeowner policy even though they will not receive commission for the auto policy until the renewal. I prefer not to answer your question regarding who is our new agent.

Love working with Shanahan. Always great service and willing to help. I highly recommend working…read morewith this group. We have all of our insurance with them.

Stacey & Joell are wonderful women , helpful , kind and knowledgeable. They went above and…read morebeyond. I transferred two policies to them. I was not happy with Allstate at all this was a major upgrade. Allstate was difficult , rude and severely difficult to get assistance. This company is fair and reliable Highly Recommend

I would never recommend this place of business. Horrible service. This will not help with a…read moreclaim . Stacy told me that I had to call claims department. This office doesn't care about you . They just want your money.

On the southwest side of Chicago insurance agents are on every corner. The difference between the…read moremajority of them and Tyler is he answered all my questions patiently, followed up promptly, and walked through my coverages I had currently and why certain ones may be better. After I went with him I had a rock shatter my windshield on 355. For an extra 8 dollars a month Tyler had me add glass coverage I didn't have two months earlier, because he knew I drove a lot on the highway for work. 50 dollars later I have a new windshield. Instead of hundreds of dollars spent. That's why he'll always be my insurance guy.

Tyler was quick with our estimates and looked to save us money. He also used his knowledge to help…read moreus how much coverage we should get. Highly recommended!

George and Janice have served me well for decades in three different locations in the Mt. Greenwood…read morearea. Sometimes the questions involve home and property or vehicle insurance. Sometimes getting an extra valid insurance card for drivers. Excellent customer services. Thank you George and Janice.

Always available which is important to me. Always has…read moreanswers and suggestions with his years of experience . Thaks for all the years of worry free coverage

After many years at Allstate, I thought it might be time to see if I could save money by switching…read morecompanies. I was told by trusted others that State Farm had saved them money. So a quick Google search found me Glenn Barath. I talked with him by phone and was very impressed with him. He was very friendly and very knowledgeable. He had answers to all my questions and I had many of them! It is not an easy decision to switch insurance companies. And there are so many agents out there. But I felt very comfortable talking to him. He was honest and did not try to sweet-talk me. He was able to give me a quote within 15 minutes of talking. A quote that saved me more than I thought possible. And there was no pressure after he gave the quote. He told me to take time and think about switching if I needed to. And that is rare these days. There is always pressure everywhere you go to make a decision that minute. I also know I could have still switched to State Farm but found another State Farm agent. But I really like Glenn. Knowlegable, friendly, and no-pressure....what more can you ask more?!

To be completely honest, for more years than I'd like to admit, I never really paid attention to…read moreour insurance agents. Then our accident happened. A driver hit us head-on going over 80 mph. During our stay in a nursing home, Glenn not only took it upon himself to develop relationships with our family members, but came to visit us often. He kept us informed of what was happening without us even asking and gave us information he knew we'd need for our lawsuit. The most surprising and heartwarming part is that he cared enough to visit us at night, after "work hours".....compassion in his eyes and always doing his best to lighten our burden. Glenn has proved to us time and again that he's not only an amazing insurance agent, but an even more amazing human being. When it comes to insurance needs, forget being in good hands.....it's far more important to be in a great heart.

Staff were very patient and welcom . I had absolutely no issues with my experience at all.read more

Been with John and assistant Ann for a number of years. Great service . Had a small accident and…read moreeverything was seamless.

I recently had an emergency situation happened to me, where I had a water leak behind the wall of…read moremy bathroom in my house. I called Joyce, who is my insurance agent at pinnacle, at the office, and she called me on her cell phone while she was at a family outing. Within 30 minutes time, she had a clean number for me, a plumber, and a contractor to clean up any water damage. This is the way to go. So if you need insurance, call Joyce. She is fantastic!

I would very much recommend Pinnacle Insurance (Smith Insurance Agency) in Hobart, IN for any of…read moreyour insurance needs! The staff are very helpful, courteous, and they immediately give you their utmost attention as soon as you walk in the door! I've dealt with Joyce on several different occasions and she's the best :-)