On 1/3, I prepaid $852.23 to have my oil tank filled. On 1/10 I still had not received delivery and…read morewe completely ran out of oil. When I called they said they were sorry and would be here on 1/12. On 1/12 after leaving several messages, Ashley called me back and said they could deliver me 100 gallons today but there would be a $125 service fee. I asked her why I couldn't get the tank filled since they already had the full amount of money to fill a 275 gallon tank. She was terribly rude and asked if I wanted to pay the service fee or not. Of course not, why would I pay an extra service fee for a lesser amount of oil when you've had my money now for 9 days and I have no oil. Needless to say after 3 years of doing business with them I will never do business with them again nor ever recommend them to anyone else.

after getting approved for LIHEAP oil crisis , I was informed to reach out and speak to ANITA, who…read moreis never happy on the phone when it comes to clients getting oil assistance , mind YOU the state paid them $1000.00 to fill which I would have credit for as well for another fill maybe not complete , but still , she is rude , stand offish on the phone and made me feel very discriminated, didn't call me when suppose to, knowing it's a crisis a house filled with kids. she didn't follow up, MY case manager called her back and question her and she seem bothered by it. like NO i have not called the client yet she MIGHT get OIL ok Monday ! my approval was Wednesday of this week ! do better ! i will change my Oil back to STIFF OIL!

I've used this person 4 times and a new issues occurred every time. 3 new issues occurred (several…read moreradiators stopped working, kinked pipe that was previously not kinked needed to be replaced, oil not getting to the unit). Every time new issues and new charges. Using this company reminds me of the videos I see where mechanics works on something and while working on it they damage something else to be able to charge for a new serviced. I will never let this person near my house / unit again. Horrible costly experience. I have spend ~$2,000 with this company and sit with no heat and 4 inoperable radiators. I suggest you look elsewhere if you want to not having "new issues" occur and actually want a repair.

I requested a general HVAC service and the technician arrived on time, was knowledgeable and…read moreprofessional. He even made note of my inquires about renovations needed and provided a quote.

We contacted Moser plumbing services for a new toilet install and for updated new shower fixtures…read more. he arrived on time and the work was done exceptionally well he takes pride in his work ! We will be calling him again for future projects. Family owned business with great family values .

6 weeks ago left phone message- never returned. 2 weeks…read moreago-still no return call. they did work and now to hard return call of work done! do not recommend! I would shop around before you commit if you expect any type warranty go with a company that returns your call and they are there to help you and not ignore you

after dealing with Shannon and deciding what was going to be installed and where things were going…read moreand when it would get started, we just waited and watched the progress. Tom, Kevin and Kayden started the demo and was finished in good time. then the install got started less Kayden for a day or so. then the floor company had 1 day then Tom and Kevin were back for a day or two, then Kayden came back for a day or two with Tom. Tom and Jason finished the work less minor items waiting for arrival and Tom came back to finish the remaining work. all done except the custom shower doors but will be installed when ready. overall, a good job done well in good time. would recommend Schuler anytime

I was charged $600 (after a $40 "coupon") for a technician to come snake a utility sink drain that…read morewas easily accessible, "not too bad" and only took 30 min to do. Customer service representative, Dawn, talked over me, clearly read from a script on the services provided and having an "experienced technician come with all of their equipment" despite the refusal-of-service fee only being $89 to bring said experienced technician with their equipment on site. I would NEVER recommend such a criminal company to anyone. For such a proud, family business to rob their clients is such a disgrace to this community and profession. I will never use Schuler ever again.

Very responsive. Deliver on time. Service folks are polite and helpful! Highly recommend!read more

I am submitting this complaint to document serious issues with communication, reliability, and…read moreservice from Penny-wise Fuel Inc., located at 219 Shine Hill Rd, Henryville, PA 18332. I placed an order for heating oil with Penny-wise Fuel Inc. that has already been paid for through a government assistance program. Despite payment being issued, delivery was not completed. I was later informed that the driver could not make the delivery because my driveway was allegedly not cleared. This statement is inaccurate. The driveway was fully accessible, and no attempt was made to contact me at the time to address or resolve any concern. Since that missed delivery, my household has now been without heat for four days. During this time, I have repeatedly contacted Penny-wise Fuel Inc., explained the urgency of the situation, and made them aware that there are four young children living in the home. On multiple occasions, I was assured that delivery would occur "the next day." Despite these assurances, no delivery has been made, and there has been no proactive follow-up, no clear explanation, and no meaningful communication. At a minimum, I would expect timely and honest communication--especially when an essential service such as home heating is involved and payment has already been made. Instead, I have experienced broken promises, inaccurate claims, and inaction, which has caused significant stress and hardship for my household. I am requesting that this matter be addressed immediately, either by completing the prepaid delivery without further delay or by providing clear, honest communication regarding why the service cannot be fulfilled. I am submitting this complaint so that appropriate action can be taken and so others are aware of the service issues I have experienced.