Pretty bad. Good luck getting your taxes done accurately or having your phone calls returned if you…read morehave concerns about taxes they have already completed. Have fun waiting for the IRS to contact you after it receives your poorly done taxes.

My wife and I have used Turbo tax for the past 10+ years but we decided to try H and R block to get…read moreestablished with a tax company since we bought a house and planned on having children in the future. We paid more than double the Turbo Tax fee at $200 (that's without the insurance for when we make a mistake, such as a missing document on our end). We felt confident with our decision thinking our taxes would be in great hands and done accurately. Long story short, numbers were entered on incorrect lines from our W2, leading to a NYS audit with interest tacked onto the bill. When calling H and R block about their mistake, their response was "oh we're sorry, you didn't buy the insurance, so all we can do is offer $50 off next year's taxes." First of all, why would I come back and have them do our taxes when they couldn't even enter them correctly the first time? We don't own a business or even have children. Our taxes are straight forward! After speaking to Kimberly Wilkinson (she works at the Elmwood Avenue location) who incorrectly entered the data, we asked to speak to a manager. My wife spoke to Roxanne (Kimberly's manager) who offered the $50 off of our upcoming taxes. We asked to speak to her boss (Delilah, located at the Amherst and Grant H and R block). We never received a call back. Crickets. We called back and everyone conveniently left for the day by 3pm!! If you call the main customer service number, your wait is 50+ minutes and then it will disconnect the call. Customer service is extremely poor. You shouldn't need to buy additional insurance when the accountant should be competent enough to take numbers from a W2 and enter it correctly into a tax form, this is literally her role as an accountant. The insurance is there to protect the filer if they forget a document, not to cover the incompetence of their accountant. You are better off doing your taxes anywhere else except for H and R block, they absolutely will not take care of you.

Mike was excellent. He made a stuffy conversation feel easy and comfortable. I feel like we are in…read moregood hands with him.

From the owner: Clarity Advisors, LLC is an independent Registered Investment Advisor (RIA) in NYS, led by Michael…read moreBrady, CEPA. We help business owners and pre-retirees make confident financial decisions through Right-Sized Planning. Services include: • Comprehensive Financial Planning • Investment Management • Exit & Business Valuation Planning • Retirement Income Strategies • Estate & Legacy Planning • Tax-Efficient Wealth Strategies Meet with us: • Remote • In-person at your business or home • At our Downtown Buffalo office

Heather does our yearly taxes and always has easy-to-understand answers and explanations for any…read morequestions we have. Her rates are super reasonable and they have evening appointments during tax season. Everyone in the office is very nice and personable and whenever I have random questions throughout the year, Heather has always been very quick to respond.

I dropped my taxes off in April and was told they would be done in a day or two & I would be able…read moreto pick up from the Sheridan office because this location was closing down for the season. It is now mid June and I finally was able to reach someone at the Sheridan office and was told the lady never finished my taxes so they wasn't submitted now I'm going to be penalized. I will be calling corporate!!!! This place is beyond unprofessional and didn't communicate anything to me. Very disappointing!