Pretty bad. Good luck getting your taxes done accurately or having your phone calls returned if you…read morehave concerns about taxes they have already completed. Have fun waiting for the IRS to contact you after it receives your poorly done taxes.

My wife and I have used Turbo tax for the past 10+ years but we decided to try H and R block to get…read moreestablished with a tax company since we bought a house and planned on having children in the future. We paid more than double the Turbo Tax fee at $200 (that's without the insurance for when we make a mistake, such as a missing document on our end). We felt confident with our decision thinking our taxes would be in great hands and done accurately. Long story short, numbers were entered on incorrect lines from our W2, leading to a NYS audit with interest tacked onto the bill. When calling H and R block about their mistake, their response was "oh we're sorry, you didn't buy the insurance, so all we can do is offer $50 off next year's taxes." First of all, why would I come back and have them do our taxes when they couldn't even enter them correctly the first time? We don't own a business or even have children. Our taxes are straight forward! After speaking to Kimberly Wilkinson (she works at the Elmwood Avenue location) who incorrectly entered the data, we asked to speak to a manager. My wife spoke to Roxanne (Kimberly's manager) who offered the $50 off of our upcoming taxes. We asked to speak to her boss (Delilah, located at the Amherst and Grant H and R block). We never received a call back. Crickets. We called back and everyone conveniently left for the day by 3pm!! If you call the main customer service number, your wait is 50+ minutes and then it will disconnect the call. Customer service is extremely poor. You shouldn't need to buy additional insurance when the accountant should be competent enough to take numbers from a W2 and enter it correctly into a tax form, this is literally her role as an accountant. The insurance is there to protect the filer if they forget a document, not to cover the incompetence of their accountant. You are better off doing your taxes anywhere else except for H and R block, they absolutely will not take care of you.

New management with new professionals who really care about their clients. The best place to…read morehave your taxes done right

I see "James" at the West Seneca office, and I can't sing his praises enough. He's given me subtle…read moreguidance which was MUCH appreciated. He remembers when I'm missing a 1099 because we have " history"! My one regret is that I have will have to wait until next February before our paths will cross again. Don't hesitate to reach out to the west seneca team. They're all very sharp and know their stuff. They work so well together!

Service sucks. They screwed up time for appt this morning at 11. I had a confirmation. They were…read morebooked solid. Got an appt at 1:45. It's 2 pm and I asked how long , person is late. She told me I could reschedule. How many times do they want me to reschedule? I'll never come back here again. Sucks