What a ridiculous set up. I was trying to use the one in Florence, KY. I had an appointment. There was one person there working. We never even got past the initial entry information into the system because she kept getting up to answer the phone across the room and for any other people who came in needing documents. She told me that per regulations she had to. So basically if the phone kept ringing we would be there for hours. Then she asked me what the number for EIC or ENC was on the form. You know, the whole point of me bringing in the full and complete stock sheets from Vanguard and Scottrade was to let someone else figure out the aggravation. She told me I should call them and gather whatever number she was looking for. I left the office after she then went to answer the phone again. I drove a block down to H and R Block and they got me in and didn't ask me what numbers meant and wrapped it up with the refund in about a half hour. And no I'm not an H and R Block troll---they were a block away and fast and competent and had someone at the front desk to answer the phone. And sure maybe I paid an extra 60 dollars for the service and it was well worth it vs what was going to be a catastrophic mess of me doing their job at Liberty Tax while they ignored my time to take care of other customers after I went to the trouble of setting up an appointment in advance. read more
