I don't usually leave reviews, but I feel it's important to share my experience so others can make informed decisions. I enrolled in a course through Tax Liberty on South Ventura Road and completed it, including the California state portion. However, I was later told it wasn't submitted--despite having done all the work. After finishing in December, I followed up in January and spoke with Yvonne Ramirez on January 23rd. She acknowledged that the state portion hadn't been submitted and asked if I wanted her to do it. She quickly logged into my account and noted it showed 75%, which was confusing since I had completed everything. I trusted that Yvonne submitted everything properly, but it turns out it still wasn't reported to CTEC. This issue continued unresolved for months, and I've had to constantly go back and forth with them. To make matters worse, I lost access to my account. I never used my email to log in, only a username with a shared password used by multiple students, and I couldn't reset it because it wasn't linked to any email. Eventually, someone from Tax Liberty reached out and created or linked an account using my email to help me reset my password. Once I logged in, all my coursework--federal, state, everything--had been wiped clean as if I never took the course. How can I be expected to resubmit or complete something when access was taken away and then reset with all progress erased? This whole process has been extremely disappointing. I paid for the course, completed it, and did my part. I expected professionalism and proper follow-through, but instead, I was met with miscommunication, technical errors, and a lack of accountability. This experience felt even more personal when I realized the dynamics involved--connections and friendships that may have played a role in the way I was treated. I say this not to attack anyone but to point out that professionalism should always rise above personal feelings or associations. In hindsight, I should have gone with a more reputable company like H&R Block, where I've had positive experiences in the past. Unfortunately, I was referred to this program through someone I worked with, who also had questionable professionalism. All that said, I leave this review not with bitterness, but with the hope that it will help someone else avoid the stress I went through. I trust that God brings everything into the light and that justice will be done in His timing. Be cautious, ask questions, and document everything when dealing with programs like this. read more

Alondra was great, helpful and service was fast ! I will definitely recommend my friends Nd family to come over here.

You would be an absolute idiot to go to liberty tax for them to prepare your taxes. When you can have it done for free these people want to charge $400 for 10 minutes of work. read more

Alondra helped me with my taxes this year as well as Nancy. I came in two different days to submit my documents. The staff is all very friendly and professional. Alondra was prompt and helpful in getting my return processed. I appreciate your assistance:) read more

Great attitude and very professional. Ivonne Ramirez got me in and out very quickly. Other than them having to take their cut. I'll be seeing her next year. read more

Horalia is great! Second time she's helped me get my taxes done, very polite and patient. She's taken care of me and would definitely go back next year. read more

They were nice, helpful, and fast.... however, they take a lot of money out of your taxes. The more you get the more they take!!!! Nearly $800 from me!!! read more

Best tax experience ever. Quick, thorough and friendly service, I was in and out in less than 30 minutes. My preparer, Jessica was informative and helpful, she answered all of my questions regarding my filing options. She also verified that I was receiving the maximum amount on my return. Thanks Liberty (and Jessica)! read more

Wow,if you are looking for a place to file your tax service I would recommend to come by here. The staff at liberty tax in Oxnard 942 N Ventura Rd are the best talk to Vanessa that is who I filed mine with. Thanks for your help Vanessa read more

I visited Liberty Tax on 10/28/21 located at 942 Ventura Rd to do a tax amendment. The representative that address my issue was Ivonne Ramirez. I don't have the words to describe her professionalism. From my entrance of the business to end of rectifying my issue she was exceptional as she demonstrated patience and diligence. Ms. Ramirez demonstrated her knowledge and expertise that allowed me to leave feeling extremely satisfied with the outcome . Thank you Ms. Ramirez for your great work and hope to see you next year for my tax preparation. She is AWESOME!!! read more

Go see Angelina at liberty tax she is fast and assertive thanks for all your help this year!!!

Attended Liberty Tax School, it was worth it. Learned so much from my instructors MF, she is the bomb! I recommend you take the class if you are committed to learn the new tax laws and you are pursuing a career as a tax preparer. read more

Parul and her team are extremely knowledgable about the inner workings of the tax codes. Do not think that you know what you are doing! I absolutely recommend going to see the Team at Liberty Tax services so that you are not only protected, but so that you get the tax credits you deserve. read more

Liberty Tax Service have been an invaluable resource for my tax filing needs. Every form of tax personal, corporate and trust tax have exceeded my expectation. Especially with trust tax, there are limited individual that can handle trust tax. Filings are done prompt and timely matter. read more

Liberty tax course!! On Ventura Rd in Oxnard, CA is a very professional establishment. I was interested in taking a tax course this year was a little I intimidated, but meeting with the instructor and asking question gave me the confidence to take the course. I'm glad I did! The instructor is very knowledgeable about the taxes and is very patient in teaching. Not only is she knowledgeable, she explains everything in detailed form where the whole class can understand the tax course and the NEW changes coming up for 2018. I recommend everyone should tax course and enroll here at Liberty Taxes. read more

Very proficient and professional service Parul is very knowledgeable in the tax laws I highly recommend her services

Originally, I would have given this particular Liberty Tax Service Office 5 stars. They were fast, efficient, and save me much money. However, I found out later that, when my tax statements were reviewed, they made some errors. Fortunately, they were caught. It makes me wonder what other errors have been made. read more

Liberty Tax has a friendly and knowledgeable staff, they seem to truly care about their customers. I am a customer for life, they took care of me and my family in a timely manner and answered all my questions and concerns. Would definitely recommend. read more