I found too many careless mistakes on my taxes. Lost confidence in their ability to do my future tax returns. Nice people there, but not recommended. read more

The customer service and professionalism from JJ and his entire team is top notch we would not trust anyone else with our taxes. read more

Liberty Tax - Tax Services Near Me - San Jose, California

Have been going to this place for years with my mother for tax season. I always do my taxes with JJ (Juan Jose) and he's been good to us and has helped us ALOT even with questions throughout the year about certain concerns. I really value our relationship and will be coming here for years to come! Thank you so much JJ and staff! read more

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I started going to JJ earlier this year and I had a fantastic experience. He certainly reduced my stress level. I simply dropped off my documents, he completed the taxes, and I went in for a scheduled appointment to review everything. He went over everything line by line, page by page and we made minor adjustments while I was there. As an added bonus, he gave me sound advice on stretching my dollar for the following year. Turbo Tax can't even compare! I highly recommend JJ at Liberty Tax. read more

I went to Liberty Tax on Alamaden and told the CPA my situation, and that I wasn't sure how to handle things. I told him I needed his guidance through things this year. I had given enough information that anyone paying attention should have asked a critical, fundamental question. He didn't. I had to Google to learn for myself what to do about a large financial transaction. Once I emailed him the information, he said nothing about deductions and sent us an email quoting a tax bill of over $50,000 and asking us to get our docs and pay for the service. It didn't seem possible we could owe that much. We did another Google search to learn about deductions. I know from previous experience that if you go with specific questions; they are very knowledgeable. Just don't expect any guidance on anything. Don't expect any extra effort on their part to save you money. I put all our numbers into over-the-counter tax software and it guided me to even more deductions I hadn't considered. In the end, our tax bill wasn't much at all. I sent multiple emails to Liberty Tax and gave plenty of time for them to respond to my complaints and questions. The only question of many questions and complaints that they responded to was a threat that I would dispute the charge if they didn't explain a charge. They explained it, fine. They ignored all of my other concerns until after my second call to Liberty Tax headquarters. I accepted a 50% refund for their services just to end the nightmare, but the smug "I'm sure you got some value out of it" response almost sent me over the edge. I redid everything from scratch, all on my own. I got zero value and lost $$ by going there. Will never be back and will warn friends away. Everything was friendly and calm until after I finished redoing taxes. I can honestly give them 5 stars for their personability and friendliness, but in the balance it is still 1 star overall. ] read more

I was in and out with all questions answered. Professional and fast. They did not go on and on, all they need is basic information to file taxes. Price was amazing too! Thank you! My first time doing taxes after I retired from government service and thought it would be another big headache. read more

This was a very pleasant experience. There is parking right in front, nice kids play area with a television and games. This is a husband and wife operation. They were thorough, very efficient and I paid 153.00 out the door They seem very honest and reliable. I felt safe at this location. They also handle tax resolution for back taxes at a reasonable cost. All in all this is a win win Come to this location. read more

Liberty Tax - In the office. Nice people. Safe and with parking - Tax Services Near Me - San Jose, California

Liberty tax helped me file my taxes. I thought I might end up owing the IRS some taxes due to my situation. However, JJ from Liberty tax has thoroughly gone through my documents and ended up getting my returns from the IRS. Also, their process is super smooth. I was given a choice to opt for an in office appointment or video appointment. You may need to drop off documents though. read more

A little late on this review, but just when I thought this place couldn't get any better- it did. Juan and his team so graciously filed an extension for my husband and I, after we had stalled on getting our 2021 taxes done in time. They are very efficient with their scheduling (given the exact time and date we asked for), and the appointment went by very smooth and fast. It will only be a few more months until we return for our 2022 taxes and still, there is not another place I will nor my husband give our business too, than Liberty Tax on Almaden. Genuine, hardworking, empathizing staff and business owner read more

I went to Liberty Tax with a corporate acquisition and personal tax issue that JJ had experience with and was able to give me guidance on how to solve them. In my case we were able to get a same date appointment and I really appreciated how he took the time to educate me on both instead of just giving me the answers and sending me a bill. I would definitely recommend JJ. read more

I worked with Juan to file an extension. I never got any kind of confirmation my extension was filed timely so I called and verbally got a confirmation. Great way to give a customer piece of mind; no email or anything. I would not trust doing business with Juan. Although he will tell you the truth, he will leave out important parts only to have you find out later after asking the right direct questions. For example, 1) there are interest and penalties by filing an extension and 2) if you are to pay the amount of interest and penalties on the mailed letter from the IRS, there will still be an outstanding balance due to the rolling days accruing after the statement cut-off day. I liken it to a dog chasing its tail... and this guy wants to set up my business should I decide to start one. Shady! Nice job IRS. read more

Liberty Tax in Almaden is the place to go. Its nice to be able to call your tax office year round. I feel well taking care of here. read more

Liberty Tax - Liberty Tax is the place to go. It's nice to be able to call your tax office throughout the year for advice. - Tax Services Near Me - San Jose, California

Juan was great. Had a fast simple process. Very professional and kind. I emailed my W2 and they were done the next day. Got me back a bigger refund than I've ever gotten back before. read more

Very good service! Had an appt and didn't have to wait - Juan was very good and thorough! Quick and easy!

Had a great experience with the people here. This was the first time I had some do my taxes and I am glad I went with Liberty Tax. I would recommend this place to friends and family. read more

This year I was nervous since 2020 effected our employment and bills and for the first time in our 50+ years we received unemployment payments. Last year we owed money so I was prepared to be hit with another big number. JJ was booked so he recommended CHRIS. He was so patient and explained our return step by step and had our taxes filed in an hour. He is an enrolled agent with the IRS so felt very confident and the best part is we're getting money back!! Thank you Liberty Tax on Almaden Expressway!! See you next year!! Thanks Chris!!!! read more

JJ was very thorough. Their pricing is fair and he was transparent with what we should to improve our tax liability in the future. I wouldn't hesitate to use them again. read more

I have been having JJ do my taxes for about 10 years now. I started going to him when I was self employed and wanted to make sure my taxes were done right. I am no longer self employed, but I have continued to use JJ. It is a comfort to know my taxes will be done right. He and his wife are wonderful people, and JJ is always fast and efficient with my taxes. If you're looking for someone to do your taxes, I highly recommend JJ and Liberty Taxes! read more

Liberty Tax saved me when I was need of immediate help with my small business! JJ is so amazing and so great with communication. He got everything done so quickly and efficiently. If you have a small business I highly recommend them for help and guidance with taxes and bookkeeping! read more

Had a bad experience here. Ended up paying alot for service that i could of done. Chris also gives bad advice. I would go somewhere else.

I got a quote online twice, to make sure, and twice they quoted me $250. I also got a quote via phone call and it was $250. So I got all my tax documents ready and made an appointment with someone people seemed to be ranting about saying he was good...he was nice etc. JJ is his name. When I got there he did my taxes and In the end he prints everything out and shows me that he's charging me $550. My mind was blown!!! I told him that I got three quotes and they were all $250. He says "well you know you have this and..." then he stops mid sentence as he grabs the copy of my DL from the printer and walks back to his desk and says nothing more about it. My case is pretty simple l have only myself and claiming three kids. Not married, don't own a business, I was filing ONE W2, I'm not itemizing anything and there are no special forms to fetch. I logged into my IRS account to answer his questions about the child tax care. The whole ordeal took about 45 minutes. I walked in happy and having a good feeling about it... to walking out confused and feeling ripped off. He didn't explain the fees until the very very end when things were already being printed out and ready to be turned into a little booklet. I said f it. Whatever I just won't return to liberty tax no more and I will also make sure to tell my co- workers, friends, family, and friends of friends how they will get ripped off as well and not to go to liberty tax. This is the last time I ever have liberty tax "help" me. read more

Great service! Great work! Great results! I have been using this place for years. I'm a small business owner. Never been disappointed with this staff ,location, or business . read more

Top notch! Juan is an absolute pro, so personable and efficient. Makes everything seamless and enjoyable. The office is immaculate and everything ran right on time like a well oiled machine. I will never go anywhere else after meeting Juan, with almost 30 years in the biz he's a walking Tax Encyclopedia. read more

Every year I work with JJ at the Almaden location via email. It's wonderful to have people whom you can trust to file your taxes.

Despite numerous attempts, filing of taxes was done so late we had to file for extension. Once done, they asked me questions that TurboTax and FreeTaxUSA are asking better, at a lower price. The offer of $99 turned into $400 for 1 year. Now it turns out they may also have missed a big deduction despite knowing about it. Worst tax advisor I've ever had. read more

Even though I did not use their services, Chris was incredibly helpful over the phone. I do not like taxes, however, he was able to let me come to my own conclusion on whether or not they should prepare them. read more

I seriously question the 1 and 2-star ratings. I have been coming to the Almaden Liberty Tax location since 2011 and get nothing but the best service. JJ really knows his stuff and got me double the money back vs. if I had done it on my own. I always do my taxes on Turbo Tax ( I just don't file), and bring it in to compare. They follow very strict COVID protocol and I felt completely safe in the office, and my appointment took about 90 minutes. I'll be back next year. read more

Juan helped me with my taxes this year and he was great to work with. He made everything so easy and was there to answer any question I had whenever I called him. Thank you so much Juan. I'll be back next year. read more

My mom went to them for a last minute documentation request from the IRS, they were very helpful, knowledgeable and quick to resolving my issues! Highly recommended read more

This is an updated review. Last time I gave them 5 stars and that remains the same. I have been coming here for years and the process is quick, efficient and customer service oriented. As a busy professional, I don't have the time to worry about filling taxes and I truly appreciate Jose's exceptional year afte year help with my taxes. They save me time, are efficient and I highly recommend their services. Always friendly and efficient. read more

Year after year I have come to Liberty Tax Almaden. Would never consider going anywhere else. Very professional and excellent personalized service. Highly recommend this knowledgeably, professional and friendly establishment. read more

5 stars! It's very difficult to find tax help between people not answering phones, over charging customers, etc. Very happy I finally found the team here and will definitely be coming back read more

Juan at the Liberty Tax Almaden location is great! I would highly recommend anybody who needs help doing their taxes to go to him! I have been going to him for years and he is always so helpful and makes it such an easy experience for me! read more

Hello! Came in today for a 2:00 appointment to get my taxes done by JJ. I have been coming here to do my taxes for the past 2-3 years! I never go anywhere else. The whole staff is always so warm and welcoming. JJ made the whole process easy and fast! Taxes are usually a pain in the *** but Liberty Tax always makes this time of year hassle free and easy! I 100% recommend! read more

I reached out to several businesses through Yelp to find the right place to do my taxes. Liberty tax responded promptly, answering all my questions, they were super helpful right off the bat. I worked with Juan, he talked me through every step to ensure i understood. I'll defiantly come back. Thank you! read more

0 customer service. Had me sitting two desks away to discuss personal financial business. Really sad.

I went here for the free double check of tax returns included with esmarttax premium package (Liberty Tax software). The storefront looks like what would happen if Saul Goodman opened a tax office; it's seriously tacky. They do have a kids play area though, which I'm sure is nice for those who need it. When I arrived, they let me know that my tax person was running about 20 minutes late, and a guy with longish blonde hair volunteered to look over my taxes and answer questions while I waited. He's the reason this isn't a one-star review, he was really nice and gave me some helpful pointers, but ultimately couldn't do the double check because he didn't know the software. Then JJ was finally available for my actual appointment. He wasn't able to load my return into his software, after two tries he gave up. He wouldn't look at it through the website, or go through the papers with me to answer one specific question I had about stock sale reporting. Instead he tried to sell me on re-doing all of my taxes (which I already completed myself)for $225. I mentioned that I was entitled to a free double check according to the software package, he seemed genuinely surprised about that but still refused to help. He said he didn't want to be late for his next clients, even though they weren't there yet and he was 30 minutes late for me. He said I would have to call esmarttax customer service. Guess what? When I got home I found out they don't have a customer service number! Happy ending: I walked out, and spent a few hours re-doing our return on TurboTax, which lowered our tax bill by thousands of dollars. Highly recommend. read more

Top notch! Juan is an absolutely great with taxes. He remembered me from last year and was very personable. Makes everything fast and he is funny also with his personality. I highly recommend this location and Juan. He will be my permanent tax guy from now on. Give him a try! read more

I am a small business owner and tax time is the time of the year of large amounts of stress. Well since I found JJ from Liberty tax has saved me more money then I can believe. Tax time for me now Is no more stress. Thank you so much JJ and all employee are very helpful and provides good advice and updated laws for the following tax year. This is now my 2ed year doing all my accounting and booking with them and I am very happy with the service and wouldn't go any other place during this time of year. If I can give more then 5 stars I would!! Thanks JJ Alisa read more

For the past 5 years I've been coming to this location.. and I cannot recommend it enough! JJ and the rest of the staff are super professional and very friendly.. I considered them my family read more

Liberty Tax - I've been coming to this office for the last 5 years and I cannot recommended it enough. JJ is super professional. - Tax Services Near Me - San Jose, California