Very attentive to our needs. No pressure. We are confident QM will be able to help us with our tax…read moreneeds. Very professional service. Put us at ease.

Fast and efficient service. Reasonably priced. Will use services again. Friendly atmosphere.read more

Love this service, have been with them for about 20 years. After taxes this year unable to contact…read morethem. I hope everything is ok. We have not gotten our refund or our original paperwork or our bill. Not sure what is going on. Have left several phone message with no response. Hope all is well.

2026 update! Another tax filing and Debbie and her crew continue to rock it! They are responsive,…read morekind, friendly and have a great location in Sparks. Super happy with them, they know the tax laws and sent us a letter before our appointment to tell us about changes, what to bring and they explain every step, deduction etc. you walk out with a well organized packet for your records should the IRS come knocking. Highly recommend you have your medical, rx out of pocket expenses ready and totalled, your donations too. Things go faster !

My wife and I are both senior citizens, so over the decades we've employed a number of tax…read moreprofessionals to assist us with our returns. Amy and her crew are by far the best I've ever encountered. I'm a sole proprietor for a small business, she was able to help me save a bunch of dollars by informing me of, and utilizing, a tax accounting methodology of which I wasn't previously aware. And my wife's inheritance included a complicated stock situation which Amy was able to navigate with ease. Highly recommended.

Karen Washburn has been our tax accountant and friend for countless years. She is a beautiful…read moreprofessional business woman who created a business that she provide to the community with Dignity and Respect for everyone who walked through her door! Over the years I went through some tough moments personally and she did everything in her power to ensure her services met my needs. I want to wish my dear Karen Washburn the happiest retirement and your tribe will miss you immensely!! Chris & I look forward to working with Amy and the office crew this tax season and years to come, but today we celebrate YOU!!! I hope to see you out and about in the community to still receive my yearly hug! Best wishes in your next chapter of life Karen!

They didn't return my call. I found out there address was a post office box. It's tax season but no…read morehelp

I've left two voicemails, & two emails on their site with my email and 2 telephone numbers over the…read morepast 2-3 weeks and can't get a response of any kind. Are they still operational? Odd for a business rated 5 stars.

Worst customer service. Incompetent and disrespectful front desk girl. Horrible communication from…read morepreparer. After appointment, I am now waiting over a week to hear back from them on my status after not listening to me the first time.

They're the worst! just find a professional accountant somewhere else!! Took my bf two weeks and…read morewant us to go back and forth because of theyre mistakes.. waste of gas, incompetent and slow, don't even know how to do direct deposit.. wtf!!! not recommended..

Chris is amazing. He's helped myself out and my father. I can't see enough good about him.read more

Chris is fantastic. Through and helpful at each tax appointment…read more Appointments available on Saturdays too. He sends a preparation packet every January so you can easily prepare your documents before your appointment. Highly recommend!

I have been coming to this Jackson Hewitt Tax location for more than 10 years to get my taxes done…read more I receive exceptional service and professionalism. I'm glad to see the original manager back this year as she really cares about her customers and does everything she can to help them with their tax situation. It's a clean and quiet office and makes you feel right at home. I will be back to see Lorraine.

Ok so I am not usually the type of person to yelp about anything in a negative way,but today I…read moremust.My wife and I entered this jackson hewitt on mccarran and prater and only found one middle aged woman assisting a man with his taxes. We quietly walked in and attempted to sit down when she rudely said "can I help you guys" we said that we needed to do our taxes.she continued in a rude voice and didn't seem to know when the other associate would be there to help us.her voice said it all.i will never use jackson hewitt as a tax service because of this woman.she needs some etiquette classes.

We finally went local! Found this place here on Yelp and could not be happier. Ilsa runs the front…read moreoffice with panache, wit and charm. She got me in quickly the week before taxes were due this year, phew! I was so impressed with the communication and follow up. They take vested interest in what they do for you. I felt like a valued part of what they do and will not look any further when I'm need of accounting and they are our go to 100% for taxes!

Kemp and his team are very proficient and have helped numerous clients of ours. Great work and very…read morereasonable fees. Look forward to working with them for a long time..

I was recommended to Brent Forbush for my tax filing and met with him in October for an hour-long…read moreappointment. I provided all of my documents at that time, and we shook hands on a plan to move forward. Unfortunately, that was the last communication I ever received from him. Since then, I've called at least five times to check on the status of my return. I spoke with his receptionist multiple times and with an account/tax manager twice. I also left messages specifically requesting a call back from Brent himself. It is now December, and I still have not heard a single update. The complete lack of follow-through and communication has been incredibly disappointing, and I am now seeking a different CPA. I do not recommend this firm.

I sought out an expert individual tax preparation firm after my previous firm made several…read moreincompetent mistakes. With Brent Forbush's Big 4 CPA background I was comforted in that regard. That is considered the gold standard in accounting. Even with Forbush's significantly above market fee, I was comfortable. However, my work was delegated to an overworked newby, whom I suspect was not even a CPA. When I received an unexpected and unexplained refund check from the IRS, I brought it to his attention. He didn't know what to do, so he did nothing. The result of this inaction was an eventual penalty by the IRS. I finally obtained Brent Forbush's personal intercision with the IRS, but it was to no avail, even though the mistake was really made by the IRS. I did not get what I paid for and I have now taken my business elsewhere. I do not recommend this firm for individual tax preparation.