I visit this location for embroideries here and there for hats and the service is really inconsistent. I've had them completely ignore directions on font style and ask to hold on to my hat to remove and redo it more than once. it's just careless. be ready for a potential mess up and double check it all because I was almost sent off being told it's what I bought just to show the receipt and even then no apology just a offer for the incorrect work to be free or leave the hat there till the next day. I don't want to come back and I don't want them to mess up again anyways. I don't have duplicates to sustain possible damage to my hats. read more

Lids service. Trash Walked in with my gf. The young man and woman didn't even acknowledge we were even there. Instead they continued to talk about hotel pricing and bad experiences with hotels. There for 10 mins. Not once. Did they ask how we were doing or needed help. Lids. Please teach these youngins how to give good customer service and to be professional at work. Still bought 2 hats because they were awesome. 2/8 at 11:15am read more

Came here to get a replacement cup and a straw for my cup and I got a pretty good deal and the people were real helpful and friendly. I've also bought hats here which went pretty good. read more

There is no excuse to be rude when you work at a hat store with no other customers to attend. It sucks that I couldn't even get the simple customer service I required to make a purchase. I immediately wanted to take my business elsewhere and hopefully they can improve so I can return someday. I implore management to please set some standards in customer service, it'll go along way when you're trying to sell hats. read more

Zero stars, honestly. Not much to say except the customer service is complete trash. I was not once greeted. When I walked up to the register to find someone to help, the girl literally just stared at me and the guy didn't even look at me. When I asked for what I needed, the blond girl with the glasses rolled her eyes and gave a straight up 'No' to my question. read more

This is a smallish shop inside the mall but since they only sell headgear it doesn't need to be big. The staff is a little gruff, the store itself is clean enough. If you are looking for a specialty hat then this is the place... But only because it is the only place... Meh... read more

My dad loves his fathers day preset. Especially since his NBA team won the whole season. Great price too. read more

Lids - Sports Wear Near Me - Bakersfield, California

Update: The employees still have no customer service. My roommate came in to pick up a hat that was ordered through their website. As we walk-in we were not greeted and even after standing in front of the counter the guy just proceeded to stare at us. Very unprofessional. read more

This place is garbage customer service they have none whatsoever. If you wanted to steal from this place you could because employees do not pay attention at all they are just stuck on their phones they don't greet you when you come in or when you leave they don't even notice. read more

Zero stars for customer service! 1 star because I had no choice! I received a 2013 Boston Red Sox Championship fitted hat as a Christmas gift. It was one size too large so I went in to this same store it was purchased from. I walk in and immediately a female associate who obviously had no customer service training, immediately walked up and said with attitude, "we don't got that hat!" I asked if there was a way to return the hat and order one in the right size. She immediately reacted negatively with a deep breath and said, "no, you don't want another hat?" I asked for a refund, which then she walked away and went to another register. I wasn't sure what she was doing and then she looked at me and put a piece of paper in front of me as if I knew what she was doing. Then she said, again with attitude, "fill the whole thing out if you want your money." I filled it out, took my money and left. I have been to other kids and meet had such bad service. This was not my first negative experience with this location but it will be my last! Will never go back! I went online and found the hat and the right size without having to deal with bad service! I will say, they do have a decent selection of hats. But again, there are other stores in the mall that do also: Champs, Footlocker, etc., and their service is much much more professional and personable. read more

Ok hat place for Bakersfield,the embroidery is great addition to your hats, need more up to date selection, seems behind a week when looking for updated gear read more

My #1 Hat spot! & at this location in the valley plaza...there's a girl that works in there. I think she's mixed. I forgot to get her name and I regret that like crazy. I told her I was go give the review since she insisted, she will know exactly who I am. But she's always gives excellent customer service. I'll be back to this location as always & as always I hope to see her. Thanks lids read more

Terrible customer service and an uninviting vibe. None of the employees seem to know what they are doing or care to help you find any items. All they do is talk to each other all day about irrelevant things and when you do finally ask for some help they act very distracted and continue carrying on conversations with other employees instead of engaging with customers. Will never shop here again. read more

I would give it no stars! Went to get a few hate on Sunday May 7 around 3pm.. the 3 men working were the worst! They were talking about everyone women that walked by. They totally were ignoring customers . I will never be back! read more

Price was ok, but they need more fonts and the stitching leaves something to be desired as well...could've been a lot better.

Good selection. everything is well organized. Not a problem if you know what you are looking for. MLB caps looks to be the main selling point at this store. I was asked if iI needed help. If i really need a new hat in Bakersfield this will be the place id go to. read more

Yesterday the power went out in the mall. I was walking by the Lids store and witnessed a employee yell out, "he has a gun". He was smiling when he yelled it and after he yelled it he was laughing. This is days after the Walmart shooting. read more

Went in with my bf to return 2 items today that he didn't like , and the customer service was horrible and rude! As the bigger guy gets one of the jerseys to return it he starts smelling it right in-front of us then holds it up and keeps looking at it like crazy, 2min later literally of him just looking it as he starts the starts doing the return on the computer he smells it again!!! And continues to keep just looking at the tags at the lettering like are you serious! How disrespectful! Making it seem like we were returning it because it was fake or it was worn already! So rude!!! read more

One of the greatest customer service experiences i have ever been apart of. They were thoughtful and candied. Greatful for the experiences.

Great customer experience. Came in to buy some hats and got to chat it up with the big bear working there, Jeremy. He was super friendly and a little flirty, just like most str8 guys who wanna test the waters. Overall, I was happy with the product and happier with the service. Very gay friendly. Thanks again Jeremy ;) read more

Went in with my husband to buy my dad a gift. I even told my husband I would just settle for a gift card if they did not have the hat my dad wanted. There had to have been about 6 to 8 employees on the floor when we walked in and not one of them greeted us. They were paired off and in their own conversations with each other. As my husband and I struggled to find the hat we were looking for, for over 20 MINUTES no one offered assistants. I made eye contact with two employees and they kept talking to each other. One of the girl workers completely ignored me when I said excuse me. My husband offered to call someone over to ask about the hat and I said forget it I'll just get the gift card. When I walked over to the counter no one was standing there. I waited probably only a minute or two which isn't long at all but when a store is that tiny and there are over 6 employees on the floor I would think my wait time with no line would be under a minute. We left without purchasing anything. Apparently personal conversations is what the lids company pays their employees for because it most definitely isn't costumer service or sales! We went right next door to that sports store and they were amazing! They didn't have the hat I wanted but they went above and beyond to look for it and helped me put together a really awesome gift for my dad, which her loved. read more

I went in for a specific hat. The girl helping me was named Heather. She helped me find a hat and was very helpful. She then asked me if I wanted embroidery. When I declined, she stopped helping me and had some other girl ring me up. I felt like this was rude and unprofessional, and the only part of the store I didn't like. The other girl, a young blonde girl, was a better seller I guess because I decided I wanted the embroidery. The guy who did the embroidery, Ryan, did a great job and was really quick. The hat looked great. I'd recommend this place to anyone who wants a hat and wants it embroidery. Ryan is great on their machine. Just avoid Heather as she is rude and acts like she gets a bonus for embroidery. read more