Years of subpar service but cheap. Should have fired them years ago. They would randomly show up…read morelate not put things back leave dirty cleaning rags on our tables break things and things would go missing. Should have fired them years ago for all that but tried to be patient and understanding. Last straw was when they threw out a bag of my kids toys and a priceless Tupperware containing a scorpion shell that he was supposed to take to school. When asked to make it right I was told if they did that every time that they had a problem that they wouldn't have a profitable business. Leads me to believe they must have a lot of problems. I can't have someone in my house that randomly throws things out and takes no responsibility for it. Don't trust them.

From the owner: Reliable, affordable house cleaning you can trust…read more Move-outs, deep cleans, and recurring service. Call today — you relax, we clean!

Always very communicative, and flexible. Very prompt, and helpful when asking for specific deep…read moreclean items.

Couldn't even hire them. They have a confusing and rushed onboarding process where - get this -…read moreYOU supply a description of what you need - and THEY give you a quote that DOES NOT include what you asked for. Then they give you add-ons - for extra fees - for things that were in the original request - a request that was created using THEIR FORM! Here we are chatting and I'm on the verge of hiring them - and they have no self-awareness - no understanding of what it's like to communicate with their confusion machine. If there's confusion in the sales process, there will certainly be confusion once they land in my home. Yelp provides this form and then relays it to the vendor - and it's evident in the job chat. Very confusing that a company wouldn't know how Yelp works when they use it regularly for their business.

Hired them via Yelp to do a move out clean in a small, one story, 2-bedroom 1 bath apartment. The…read morereviews are what had convinced me so booked a cleaning for a Friday 2pm via text. They had texted me the day before to confirm the booking which was great, but Friday comes it's 12pm and I get a text that they are on the way. I was confused and in the middle of work - had immediately asked why the deviation from previously agreed 2pm, asked for an ETA so I could plan when to leave and never got a response. I ended up going over to the apartment, called the person who then told me it would still be about 20 minutes till showing up. At this point, I was already pretty irritated. When they arrived it was fine - showed the 2 cleaners where to park and helped them bring some tools up the entrance stairs. They finished up and locked the door behind them no problem. I ended up paying the price I was estimated which was great so no surprises. When I went back to the place to check, I noticed the same smudged footprints from our movers, debris, straight up dirt on the ground and product streaks on the counters and toilet. The fridge and microwave which did need their focus, were spotless. I texted the person I had communicated with and asked if they even cleaned the floors with pictures attached. She did quickly remedy this by having a cleaner return in the morning to do the floor. Overall, I am grateful for the work they did and the price I paid. But between the scheduling mixup and the floors being missed, I just don't think I'd be able to hire them again. Just be careful if you book them!

We had them in yesterday to clean our house which was the main floor 3 bathrooms. We did specify,…read morewe wanted our baseboards. Cleaned. Thank you so much. Came home to find the baseboards were not clean. They did not mop the upstairs bathroom Did not wipe the cupboards down. Didn't clean the front window. Did not see them vacuum the couches like they said they like she said they would And we have 3 dogs here you go. Did not move one of the dog beds in the living room. Just not very happy with the amount of money that she wanted to charge us. And her excuse was that they were training somebody new, well, they should have had the one that was training. Her go over and make sure that everything was done. Would not recommend .

This is the first time using Serenity Cleaning Solutions and am very pleased with the results…read more Great job on the corners and edges - actually everything they touched is good. Worth every penny and I am looking forward to the next time,

Stay far away from this company. They caused damage to my hardwood floors by puncturing the water…read moreline. Accidents happen. I understand that. When I sent videos and photos to the owner explaining what happened, she said she wasn't liable. She then ghosted me and refused to answer me (she has read receipts) and she ignored my calls. We now have to pay for the water line to be replaced, our hardwood floors under the fridge are ruined, and I have to get the carpet in the basement cleaned. I submitted a complaint to the BBB and owner still didn't work to resolve the issue. Thank goodness for my credit card company going after her for a refund at least.

Always excellent in all aspects . Clothes nicely folded and placed in logical order. Can remove…read moreclothes from bags and placed in draw's. All very easy and convenient

Showed up on time, did a tremendous job, and was very reasonable. What else can you ask for?read more