Staff was super helpful! The woman working was quick and super kind! I would recommendread more

omg where do i start...when i needed a storage many years ago, ms debra had one available for me…read morewith no hesitation. ..she's caring and very much understanding. ..most importantly she is over protective of her property as well as our storage. ...great woman and we became good friends after all these years

Stopped by this business at 11:57 am, Wednesday and the door is locked. No sign that they are…read morebriefly closed at noon. Call the number to see if they are open at all today, I'm met with a snobbery tone asking if she's allowed to eat lunch at noon. First. There's no sign that says lunch breaks at noon, secondly because I'm gonna meet your snobbery tone with facts and remind them it's 11:58. Normally I wouldn't care but this woman had such an idiotic tone, she needed a reality check. Put a sign on the door that you're out lunch. Don't answer or talk to potential customers like you're familiar. Act like you're there to serve customers-- it's the job!

Quick response to my inquiry. They were too far away to help me but would have considered if in…read moreMesquite area.

Terrible storage units, all my items were ruined by rats. They simply responded with an apology,…read morefound that extremely rude. All my things damaged lost and I get a sorry for their lack of pest control.

My first time getting a storage and i needed some storage for all my stuff. Spoke with Tina and she…read morewas very nice and very helpful. She helped me out with what i needed. I wasn't sure what unit to get but with she helped showing me some different units I made my decision. Fast easy and quick. Loved my experienced with them. Been here 3 months and Tina and her husband are very helpful and take care of my needs. During the ice storm we had last week Tina sent me a message of how slippery it was and the limited access and said she would send a message when it was clear to access. 2 days later i got the all clear. She is very fast and does a great job.

I went looking for a storage at Absolute Self storage and I was pleased with the unit that I got…read moreand Mr Jim Wilkes was a very nice guy Thanks.

From the owner: Welcome to A-Absolute Self Storage! All leases are month to month & no long term commitment. We…read morehave 24 video surveillance, fully fenced facility, and electronic gate access. We make unit payment so easy by using online bill pay, auto payment, or phone payment. Our Manager is Onsite and we are close to any major freeways I30-175-635.

The assistant manager/Sherry doesn't have good customer service and she doesn't know how to speak…read moreto customers in a good manner and I experienced that tonight around 11:00 pm when I put my gate code in and entered the property went to my unit and found that I had been over locked sometime earlier today 4/4/2026 and I paid my bill in full online on 4/3/2025 my space shouldn't have been overlooked. So I went to the office and rang the door bell no one answered so I rang the bell on the apartment that is attached to the office also no answer then I called and left a message, so then I went to the apartment located at the back of property and I knocked very lightly Assistant manager came to door I ask if she could tell me why I'm overlooked she was very rude when she told me I didn't pay my bill, I then told her that is wrong I paid Friday asked her if she could call the Manager she then told me I would have to take that up with Christina and that she wasn't fucking calling anybody for me, then her dog came running after me like it was going to bite me and I told the dog to get away from my then Sherry told me fuck off mother fucker and to get the fuck away from her door and that she wasn't helping me with shit, so I walked back to my space and got in my car entered my code and left the property sent another text message and an email to the property in Broadway Blvd, Garland Tx.

Christine is really nice and very polite; there's plenty of reminders to keep up with your storage…read more It keeps customers from getting blindsided with late fees or auctions. There's no mysterious fees during the move in and the lock is complimentary. Also access is 24 hours a day with no surprises like codes changing out of nowhere. The cost is a good value because it's rules are pretty basic...just follow them and everything will go smoothly. Not trying to slam the others but it's nothing like "snatch & grab" places like Public Storage or Extra Space Storage with extremely high turnover rates for auctions. Try it...drop my name if you go...

I am writing this review because vegans are stupid and I loved your sign today. If I ever need a…read moreself storage place, I will definitely be going here.

Very friendly staff, clean and secure facilities. The price point is fair for the service you get.read more

its never open, no one ever answers the phone, no one helps you set up your account to pay online…read moreand youre left stuck unable to get into your unit. this by far has been the worst storage unit we've ever used. they post their hours but no one ever respects them. the phone rings and rings and not to mention they hike up prices for bogus "add ons". i do not recommend this place at all. even when someone is there (older middle eastern guy" he is super rude and never any help at all.

I am so happy we went with I-30 Storage. Wendy was amazing. We reserved the wrong size unit and…read moreshe was able to do a unit transfer with no issues. We packed up and moved from California and needed a storage unit. Found I-30 Storage and they have been heaven sent. Thank you Wendy, Katlyn, and Larry.

I was upset about my unit going up on price almost up 200 percent from when I originally got the…read morething.. 2 years ago it was 145 and now it's close to $300 now.. a very sweet kind lady I believe her name is Laura . she helped and understood my situation and explained everything and had a smile in her voice and she put me in a better mood. I really do thank you for helping and explaining everything and if she does read this I apologize the beginning part but you've been very helpful and thank you again Laura! :)

Brand new facility in Balch Springs, it's really clean and the security is top notch. Awesome…read morecustomer service too.

yup, this place is the real deal. ed the owner is a helpful as he can be, flexible, professional…read moreand genuinely nice guy. can't recommend this place enough and glad i got my space.

Self storage is always a royal pain: locations typically aren't convenient, it's often impossible…read moreto park a large truck on the premises, and then, you're always wondering whether your items are safe from theft and protected as much as possible from the elements. Further, most places stack their contracts against you, making it a hassle to terminate your agreement once the need for storage ends. In short, it's almost impossible to go through a storage term without some degree of inconvenience. Deep Ellum Storage, however, sets a new mark in what a storage center should be. It has a convenient downtown location, its design allows you to bring even a large truck directly up to your unit (no need to push carts down hallways or into elevators), and the place is across the street from the police department. But beyond location and design, Deep Ellum Storage's biggest asset is its owner, Ed, who couldn't have been nicer to my wife and me. His prices are fair and flexible, he runs a tight ship, and his business is b.s. free. After a year of storing the contents of my home in one of the units, I went to Ed to close out my contract, expecting that I would have to go get some document notarized and signed in blood in order to be able to exit the agreement in 30-60 days. Ed, however, told me that he had taken care of everything, and that he hoped to see us again soon. Who else in his business does that? I couldn't have asked for a better storage experience, and highly recommend Deep Ellum Storage.