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    Extra Space Storage

    Open 6:00 am - 10:00 pm
    Updated 2 months ago

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    U-Haul Moving & Storage of Hyannis

    U-Haul Moving & Storage of Hyannis

    (30 reviews)

    Looks like they cleaned house from management on down, so hopefully it will be better. Had huge…read moreissues w/mgr 'B' who is no longer there, as of some time in Aug. It was a shortage on my storage bill, that I always pay on time & in full. So I was locked out of my unit & was charged late fees, on top of it! The rudeness of the mgr, who was the one I originally paid, was totally uncalled for. I wanted the cameras there to show that I paid in full, as usual, but was not getting anywhere w/that request. I refused to pay the exorbitant fees adding up & my things trapped w/another lock. I took it upon myself to track down the regional mgr, that was the total opposite of Barb in Hyannis. He listened, & cared. It took over a week, due to his being away, but he straightened it out, got the fees removed, & gave me a months rent for my stress & trouble. Yes, it took a lot of time & effort, but I know what I paid & was not getting ripped off by anyone! Always get a receipt & make sure you look at it, to be sure your payment is logged properly. 'B' was a bit nicer to me, after that, but I also made a real effort to be extra nice & as time went on, she lightened up. But overall, I heard from many, B was not well liked at all. By fellow workers, or ppl who had dealt w/her. A few of the others were very nice, esp an older gentleman, so I felt bad they all got the boot. Usually, if the mgr is good, the others below are happy & work better, together & w/customers. I was a mgr myself for yrs, so I know how important it is to have your crew get along & be happy at work. The new crew I encountered last mo, was very accommodating, upbeat, polite, respectful & friendly. So, a great start! It's why I just went up 2 stars. I'm a long time regular, so will see if the new crew holds to the already brighter standards. Fingers crossed! ;) On another note, it took a long time once last Fall hit, to get the outside flood lights on! I had to ask many times to please turn them on, b/c it was so dark & I had my car w/brights shining at the storage unit, so I could see, but it was blinding & cars had a difficult time getting around me b/c of the way I had to park. I'm hoping the lights are kept up w/the earlier nightfall this time. Big inconvenience to get to your unit & then have to go back to wait to ask them to put lights on. A couple times they didn't get on till I was almost finished! With the price raising multiple times a yr now, the company should really be on things better. I do not feel as safe now, either, w/the locking gates removed. Especially in the evenings. No, they didn't always work right, but they should have gotten a better system, instead of taking them down. I was told the cameras will catch anything amiss. Glad to know if I'm assaulted, it will be on film. SMH

    Manager needs to be fired I've come in on multiple occasions and she's always been rude and…read moredisplays poor customer service.

    Extra Space Storage - selfstorage - Updated September 2026

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