My chosen go-to 'LifeLabs' for some family doctor requisitioned blood tests this morning. This was…read morethe second time I had used this particular location for such services. The location of this 'Lab' is tucked away a touch from the general flow in the area. and from personal experiences (daughter's and mine), can often be found a little less-active than others in nearby areas (within New Westminster and Burnaby). I arrived at the location about 5 minutes before the Lab's opening time of 8 am, and stood (as #3) in a line outside. The line had grown to double that amount by the time we were first allowed any entrance to check in. Once inside, the initial checking in process was prompt. The waiting time after though, to be actually processed for the lab procedures took some time, but knowing I was third to be taken helped! When my name was called, I was back to the desk, specific data taken, and then was off to the lab area for the procedures -- which proceeded friendly, quickly, and very efficiently! With smooth, and totally painless needle work by the lab tech at my station!! After a short visit to the 'other' place to make a deposit, I was back to daughter waiting for me outside!

Needed to get some blood work done and choose to come here for the first time since it's on the way…read morehome. Friendly staff and very clean location. It's on a very quiet floor of the building which is great but also confusing to get to in a way.

I had a lab requisition to fill and was surprised (and thrilled) to find out that a new LifeLabs…read morelocation was opening in this area of Burnaby. And upon checking the lifeLabs website found out it was to be open today. I headed there early, for its first day of operations. I arrived at the facility as the staff were arriving for their first day working at the facility. And was their first customer to check in!! The facility was shiny new and clean, and the procedures conducted perfectly -- thanks to the staff, I could not have asked for anything more. I was called up to to the desk to check in promptly at 7 am (the business opening time), and was out, and walking back home in a matter of a few minutes. My thanks to LifeLabs for opening this new location in the area, and to the friendly, skilled staff conducting the laboratory procedures.

Care was great, but the lab is super hard to find for pedestrians. 1015 is a Professional building…read morewith the only signage facing Austin being a large For Lease sign in an otherwise empty window. Convinced that they had moved, I walked another couple of blocks and, finding nothing, retuned and tried the door of the apparently empty building, et voila!

Unfortunately,I did have good experience with them at all .I made an appointment with their call…read morecentre but when I came to the center ,they said we don't have your name .And that happened 3time and they change my appointment time without inform me. Some of the receptionists are not polite.

I don't know why this location takes appointments to be honest. I booked my appointment and arrived…read moreten minutes early. I was second in line to check in, but waited 15 minutes before the staff behind the glass would even look up and glance at the line to Help anyone, it was evidently much more important to print labels. After checking in I waited forty minutes in the chair for my blood draw. During this time the staff kept checking people in and lying saying they were running "ten minutes behind" I wish! All in I left over an hour after my appointment time, the person doing the draw was okay but they have time management problems here. I'll never come back!

There should be a by-law that waiting benches, stools or chairs be placed for those waiting in…read moreline, not only in this clinic but in all establishments that have regular queues everyday. Of course, it should be placed in appropriate places that's given. Imagine, sick people having to stand for 2 hours?

I just usually come here because it's somewhat closer to home but my god is the service ever slow…read more It's always like this. I'm here now waiting in this incredibly long line up and I have an appointment. There's only 2 people at the desk. It seems like they're always short staffed or even if they have another person it's still incredibly slow. I remember amother time I had to wait half an hour just to drop off a specimen. They really need to make some changes to their system here, waiting in line for half an hour just to drop off a specimen and waiting even when you have an appointment is ridiculous. Staff is generally nice but the wait is too much.

I am disappointed with the staff members. we went there with my wife ( she's pregnant) we don't…read morehave an appointment today (12-13) but we went when the clinic open at 7am to get in the line. she has 2 hours glucose testing and fasted for 8 hrs. Wandering why the staff can't think that she will stay for 2 hrs and wait. They are still saying that. Seat and wait for the name to be called. I was telling them that if my wife can go and drink the glucose while waiting for two hours.. They said She still needs to wait. UNBELIEVABLE!!!

Going to this Lab for over 20 years.The staff are friendly and helpful + very gentle…read more Would recommend this to everyone

Whilst the people Who work there are superb and efficient,…read morethe LifeLabs organization has reduced staff levels to the point that this morning my appt that I had made 2 months ago was 50 minutes late. This is unacceptable especially when LifeLabs is making so much money on the health care system. I believe we need MUCH MORE competition in this area to keep customer service satisfactory .