Two back-to-back, appointment-arranged, recent morning visits to this lab for my lady -- I helped…read moreand accompanied her into the lab for each. - first morning - an extended time visit (about an hour), to conduct several procedures. - second morning - a short time in / out to conclude everything. She was well taken care of ... from initial checking in each day, to and through the various tests, and procedures done. And in good spirits when she came back out to the lobby, waved to me, and said "I'm done". .. update -- no, not done quite yet -- her family doctor called and advised that lab tests had revealed an infection present in one of the tests. The lab wanted to run the test again, to confirm ... and it did. A req had been sent by family doctor to pharmacy for an antibiotic to be put on hold, upon receiving the first news -- it was now activated, and I was there to pick it up. All this was done within our Thanksgiving weekend!! A big thanks extended to LifeLabs, family doctor, and pharmacy for their coordinated efforts!!!!

I had to drop off my sample this morning and the person in the middle desk was the most rudest…read moreperson ever. I waited until she was done speaking with another person and I approached and asked where I could leave the sample bag. She practically screamed at me and claimed that she was busy dealing with something else and she yelled to go and stand "back there", she waved her hand and said, "that blue line". I waited patiently and then another aide came and sat at the first desk. She saw that I had a sample bag and asked if she could help me. I asked if I could drop off my sample and she said that she could take it. I felt like saying that her co-worker was very rude, but I refrained. I would suggest that this location should have some kind of drop off box or another system where people can quickly drop off their samples and be on their merry way and not have to get their heads bitten off for asking a legit question. I think that aide #2 in the middle desk needs to have better manners and should get better training dealing with the public cordially and effectively. She simply could have just taken the sample, but instead wanted me to wait in line. Yes, I get you are busy but in these times, a little human compassion/understanding would have gone a long way.

Needed to get some blood work done and choose to come here for the first time since it's on the way…read morehome. Friendly staff and very clean location. It's on a very quiet floor of the building which is great but also confusing to get to in a way.

I had a lab requisition to fill and was surprised (and thrilled) to find out that a new LifeLabs…read morelocation was opening in this area of Burnaby. And upon checking the lifeLabs website found out it was to be open today. I headed there early, for its first day of operations. I arrived at the facility as the staff were arriving for their first day working at the facility. And was their first customer to check in!! The facility was shiny new and clean, and the procedures conducted perfectly -- thanks to the staff, I could not have asked for anything more. I was called up to to the desk to check in promptly at 7 am (the business opening time), and was out, and walking back home in a matter of a few minutes. My thanks to LifeLabs for opening this new location in the area, and to the friendly, skilled staff conducting the laboratory procedures.

Care was great, but the lab is super hard to find for pedestrians. 1015 is a Professional building…read morewith the only signage facing Austin being a large For Lease sign in an otherwise empty window. Convinced that they had moved, I walked another couple of blocks and, finding nothing, retuned and tried the door of the apparently empty building, et voila!

Unfortunately,I did have good experience with them at all .I made an appointment with their call…read morecentre but when I came to the center ,they said we don't have your name .And that happened 3time and they change my appointment time without inform me. Some of the receptionists are not polite.

I don't know why this location takes appointments to be honest. I booked my appointment and arrived…read moreten minutes early. I was second in line to check in, but waited 15 minutes before the staff behind the glass would even look up and glance at the line to Help anyone, it was evidently much more important to print labels. After checking in I waited forty minutes in the chair for my blood draw. During this time the staff kept checking people in and lying saying they were running "ten minutes behind" I wish! All in I left over an hour after my appointment time, the person doing the draw was okay but they have time management problems here. I'll never come back!

There should be a by-law that waiting benches, stools or chairs be placed for those waiting in…read moreline, not only in this clinic but in all establishments that have regular queues everyday. Of course, it should be placed in appropriate places that's given. Imagine, sick people having to stand for 2 hours?

I am disappointed with the staff members. we went there with my wife ( she's pregnant) we don't…read morehave an appointment today (12-13) but we went when the clinic open at 7am to get in the line. she has 2 hours glucose testing and fasted for 8 hrs. Wandering why the staff can't think that she will stay for 2 hrs and wait. They are still saying that. Seat and wait for the name to be called. I was telling them that if my wife can go and drink the glucose while waiting for two hours.. They said She still needs to wait. UNBELIEVABLE!!!

The place to get quick health testing done with high professional standards located in various…read morelocations around the the metro area of lower mainland

Going to this Lab for over 20 years.The staff are friendly and helpful + very gentle…read more Would recommend this to everyone

Whilst the people Who work there are superb and efficient,…read morethe LifeLabs organization has reduced staff levels to the point that this morning my appt that I had made 2 months ago was 50 minutes late. This is unacceptable especially when LifeLabs is making so much money on the health care system. I believe we need MUCH MORE competition in this area to keep customer service satisfactory .