If you are a minority woman this clinic is for you. I have struggled finding a OBGYN at Cleveland's…read moremajor hospital systems that look like me in the past. I know how important it is to advocate for myself especially when it comes to my health so once I found out they accepted my insurance I scheduled right away. They were able to get me an appointment within the same week. I saw NP Marshe and she was so thorough and kind. It was so easy to talk to her and she explained everything to me and really listened to my concerns. The office atmosphere is top tier the decor has meaning and statement pieces throughout the entire office. I love the intentionality behind the space. Check them out as they are all wonderful professionals.

Today was my first visit. I met someone at a community event a long time ago who spoke well of this…read morecenter, and a seed was planted that day. The Village of Healing Center is the first and only clinic for Black women in Cuyahoga County. They have services for pediatrics, mental health and gynecology and obstetrics. They also have primary care services. They cater to the black woman holistically. I am so glad I finally called and made an appointment. I was nervous at first as I prepared to switch doctors, and hoped I made the right decision. All that concern left once I entered. The young lady who welcomed was so kind and genuine and she said she was so glad I came. She knew I was a first timer and explained the process to me. The artwork is beautiful and every exam room is named for a different medical pioneer of color. It was cool to read the different stories. My provider was so dope! She was patient, kind and so understanding. She was encouraging and a great listener. I already made another appointment, and I am actually looking forward to returning.

Great experience. Clearly knowledge Based medicine for everything skin, not just the normal wear…read moreand tear of aging. Thank you for your guidance!

Dr Reedy is amazing. Answers my questions and concerns. He is empathetic and genuinely concerned…read more Fortunate that he has been able to help with my abscess.

Great service on time like it everyone was exceptionally welcoming, friendly, and attentiveread more

Amazing facility with amazing staff. Provides the best care to patients. Highly recommend!read more

Since this review was written during the coronavirus lockdown, I am reviewing this clinic's…read moreresponse to aiding local ERs and local residents with test kit availability. When first offered, people misunderstood the email outlining Vitality's plan, but once clarified, got onboard. Here was post copied from Facebook on March 23, 2020: "Thank you for the clarification email, Alana. It sounds like people were adding to their already rising freak-out over the pandemic and putting some unwarranted blame/pressure on you and your clinic. They obviously didn't think through the reasoning that you had to spell out in your clarification email. I personally think it is admirable that you are trying to take some of the stress off of the local ERs, as well as allowing your clients to do the tests in their own homes, thereby avoiding the crowds at the hospitals. Don't let the ungrateful get you down! As the saying goes, "No good deed goes unpunished." Keep up the the good work!

Everyone is so nice here. They make you feel totally comfortable. I had filler done and it…read moreLooks great! Alana is an artist,this is going to be my place from now on.

I agree with Fatmeh's review. They may have an aesthetically pleasing spa, but their customer…read moreservice is zero. The owner doesn't seem to understand how important it is to keep clients satisfied or to accommodate reasonable requests. They charge for consultations, while many other salons offer them for free or apply the fee toward your service. My appointment was denied with no explanation--possibly because I expressed that it's unfair to charge for a consultation without giving customers the option to apply the fee to their service. Regardless, neither the owner nor a manager (if there even is one) attempted to follow up with me. I emailed multiple times with no response. The only time I heard from them was after I booked online, when they denied my appointment and sent a short, dismissive email. After doing more research, I realized this place is highly overpriced for what appears to be low quality customer service . There are plenty of spas in the city that truly care about their clients--try NulQ Wellness, Docere, or The Well Westlake instead. Take your business there and get treated like a customer.

Please stay away from this business the owner's customer service and unprofessionalism takes away…read morefrom the experience. I never met anyone so unprofessional, and unwilling to accommodate a re-occurring customer in person. Her 10 min grace period was not honored per her policy on her website. Instead doors were locked at exactly 10 min after the appointment and she would not even talk to me as a customer to rearrange in person. This to me is really unprofessional and rude. Mind you I was there exactly at the time of the grace period ending on the dot. I even saw a worker walk away from the door as I was at the door. Even though mid drive, communication was there to let them know of this 10 min delay due to traffic. Mind you I was driving from an hour and a half away. This was a complimentary follow up appointment. Because of this, the owner was not as respectful as prior appointments. Why offer a complimentary follow up if you are going to treat a customer like this? Also this complimentary appointment was unable to be rescheduled as complimentary and that was not communicated when making the appointment. She is not mindful of her customer's time and does not respect them enough to even communicate with them face to face. This makes for a poor relationship between customer and client. No matter how "good" your work is. The one thing that sets you apart in this industry is your customer service. She also blocked me as her customer instead of allowing me to freely review on this platform. This is bad business save your money and time and go to any other med spa in the area. There is a reason there is only 5 star reviews on here she blocks her customers before they even can review!

I wish I had read these reviews before wasting my time making an appointment with Dr. Thacker. She…read morelacks warmth, compassion, and the ability to listen. She talked so fast while giving me a handful of prescriptions for things that I wasn't even there to see her about. She was mean to her medical student and embarrassed her in front of me and my family. I told her I was there to discuss menopause, which is supposed to be her specialty, but she dismissed that very quickly and told me to change my diet and go to a yoga class. She was pushing for me to get a tetanus shot so hard I started to wonder if she is getting kickbacks from the pharmaceutical company that makes them. I felt disrespected, ignored and belittled by her. When the very nice woman at the front desk asked when I wanted to make my next appointment, I politely told her it would be a cold day in hell before I would ever go anywhere near that awful woman again.

Dr. Holly Thacker, is a Women's Health Specialist. I had the most comprehensive physical and…read moreteaching that I ever had from a physician. My mother and friends also were very impressed with her knowledge and thoroughness. Absolutely brilliant and up to date with all the newest technology to help women with perimenopause, menopause and bone loss or thinning. It was an absolute delight for my mind and body. I felt much better immediately as did my mom and friends.

I used this company for my mom's services . I must say the staff and level of care was outstanding…read more I will definitely recommend this company to anyone who has a loved one. The services included shopping, cooking, grooming and also light house keeping. I've never had any complaints. Thank You so much from the bottom of my heart

Not the best place to get services. So far my experience is not that great. My phone calls are…read morenever returned. I was called mam by a rude as hell paitent scheduler. Hard to get a hold of your psychologist. But the person I'm seeing is easy to talk to and has made my life much better. I feel like I'm not cared for in this organization. They need to show more compassion.

If your looking for a counselor, this is as good as it gets. The front desk staff are amazing…read more Always friendly, always quick, but never rushed. The counselors and doctors are all amazing. My daughter and I both attend this office, and I would recommend it to anyone who was seeking mental health services!