Absolutely horrible experience. Owner and employees are extremely rude and unprofessional. They…read morehave no accountability for their errors. If you want quality care and service this is not the place to go. Edit: Apparently this is how Newton Vision Center fixes their errors and deals with their unsatisfied customers. (Picture below) what a joke of an establishment.

I received really bad customer service. As soon as you walk in the door you can feel the…read morenegativity. The staff I came in contact were hateful and acted like they did not want to be there.

On-time and friendly. they made me feel confident that I was getting professional treatment.read more

I really love this place. Yes it is small and not a big chain place but that is what makes it more…read morespecial. The ladies that work here are very knowledgeable and personable. Dr. Bisinar takes so much time with you during your exam and answers any questions. They are always available for tweaks and readjustments for frames or any eye issue. Its just a very nice comfortable place.

Not too bad. The lab did break my daughter's glasses. Some employees are nice and some are a little…read moredistracted. Dr Phebus is nice.

Took 6 weeks or more to get my glasses and had them not even 2 months and they started falling…read moreapart. Took them back and now they have to order me a new pair.

I have visited Graystone Eye Center twice in Hickory and once in North Wilkesboro. Each time, the…read morestaff was courteous, attentive, and genuinely listened to my concerns. When I chose to cancel my surgery--after paying in full--the team was completely understanding and never pressured me. A year later, I realized their original diagnosis was accurate, and I have now rescheduled my surgery with full confidence in their care.

Assembly line process, without any of the assembly line efficiencies…read more Dr Wise is great from prior visits, but I waited for over an hour after the technician took my readings. I finally told them I was leaving and did so. What is the point of an appointment?!?

I have been going to DR. Sigmon for about 20 years for my eye vision. He's amazing he takes his…read moretime with you and makes you feel comfortable. The staff is always friendly and helpful. Give him a try I guarantee you will be satisfied with the quality of care that you receive.

1st, am a customer sense 2012, as I recall. I have very good Federal Blue Cross Ins. I always got…read morefull exam & glass every yr. All full coverage, except if I want Polarized sun glass. Well last Dec, 2019, charge me $40 to dilate my eye, because I have diabetes. My coverage clearly states it's covered, but they said it's because I have a medical condition. Let's make it short, it's another medical scam for money. Same thing hospitals pull all the time. This office just lost yearly exams & glasses from me. I'll go else where for my yearly glasses.

Worst customer service I've ever had along with a horrible product lens are the worst ones I've…read moreever used

Really exceptional service! Very accommodating and helpful in every way and then some. They really…read morego above and beyond at this location. The eye exam place right next to them isn't apart of lens crafters. So if you get bad service from them it's not lens craters fault. Was really happy with the experience as a whole here!

Dr. Ly is fantastic. The front end employees are the reason I'm going to switch to a different…read morepractice. I had an issue and they left me in tears because they were so rude and mean. I've never been treated so disrespectful at a doctor's office as I did by the lady at the desk.

Dr. Ly is knowledgeable and explains things in a way I can understand. His staff are welcoming and…read morefriendly. They always remember to ask about kids and milestones and life. They're just good people. We have been going there for several years. They were even able to help with my preschooler who was having vision problems. I trust these folks implicitly.