Avoid S & P Auto at All Costs - Predatory Pricing and Terrible Customer Service…read more If I could give zero stars, I would. My daughter's car was towed a mere 7.2 miles from New London, NH to S & P Auto in Andover on a Saturday. When a friend attempted to retrieve the vehicle, they were told it would cost $800 to release it. Yes, you read that right--$800 for a short tow and two days of storage. When I called to get an explanation of the charges, I was met with a dismissive attitude and told, "We deal with the insurance company, not the customer." I explained that we weren't planning to go through insurance--and that's when they hit me with the breakdown: a tow charge, a mysterious "labor" charge (which couldn't be clearly explained), and daily holding fees. When I asked what the "labor" charge was for--wasn't that part of the tow fee?--the person on the phone simply said it was "for the driver." To add insult to injury, she told me, "If you hadn't been in an accident, you wouldn't be in this predicament." Completely unprofessional and utterly tone-deaf. In the end, I had no choice but to involve my insurance company. Even they were shocked--my representative said they don't see these kinds of inflated fees in Boston or New York, let alone rural New Hampshire. This is nothing short of price gouging, and it's clear that S & P Auto is more interested in squeezing every possible dollar out of a situation than in offering fair, honest service. Make no mistake--this isn't just about the insurance company footing the bill. Predatory pricing like this eventually affects the customer through higher premiums. Companies like S & P Auto don't care about that. They're out to take advantage of people in stressful situations. Terrible service. Outrageous pricing. Avoid this business at all costs.

I was on my way to a meeting in Manchester and noticed the air in my rear tire was very low from…read morethe computer readout. I knew there was a repair shop by the Irving gas station so i headed over there. I explained my situation and also stressed i only have one vehicle. He said he was working on a car and would look at my tire as soon as he could. I was there about 2 1/2 hours, Scott even showed me where the issue was on the bead. He fixed it, i paid my bill, and was on my way home, too late for the meeting. Very knowledgeable and kind spoken. To this day i use his services. I even made an appointment to have the other 3 tires checked for any issues. So for the gal that got dropped off, i would have called for road assistance with AAA, or another place, that is why we have insurance.

There is no better place to take your vehicle than 2 John's Auto Repair! You get above average…read moreservice at below average pricing. Yesterday was no different: I had some trouble with a brake caliper on my truck. They looked up the history and found I had replaced that same part a year ago. On my behalf, they called the distributor and argued it to be covered by warranty. All they charged was the labor involved. I don't believe another garage would have done that! Hats Off to you all ! Dave O.

Told these Bozos I had an issue and was in a time crunch. Was told no problem my car could be in…read moreand out in TWO DAYS! Well, after TWO WEEKS I had to hire the guy who towed it there to tow it the hell out of there, UNTOUCHED! Wth? Rude and gave me the unbelievable runaround. After being left in same spot in the middle of winter for two weeks w out being started etc it was in worse shape that when it was brought there! They said they couldn't get the key to work.... what? ... that I gave them the wrong key! Ummmm I have one car this make and yet I apparently brought them a different key, one that wouldn't open or start my car?? Then ( with the WRONG KEY ) they miraculously diagnosed it and they said I should junk it and that it couldn't be repaired but they could just get rid of it if I wanted to just leave it there with them... all WHAT??? My tow guy said there were NO FOOTPRINTS IN THE SNOW TO THE DRIVERS DOOR WHERE HE PARKED IT BEFORE HE LEFT IT AND NONE WHEN HE PICKED IT UP! Why lie? Since my experience all I hear are horror stories about that place! Upon picking up the car in the morning (after 16 days of it being there) my towing guy dropped it off at another place and by the close of business the following day it was completely fixed, engine, alternator, oil and fluids changed and a new battery, a new wiper blade AND inspection sticker on it for under $500.00! And with the SAME WRONG KEY I GAVE TWO JOHNS... imagine that. -12 stars if I could!

I've had nothing but outstanding oil undercoating work done there over the years on both of my…read morecars. The cars may have been changed out as they aged but I have kept using their services even though I live over in the Lakes Region.

The new owner and I had a misunderstanding, and we cleared the things out. They are good at what…read morethey do. He cleared the misunderstanding about my charges.

Always have had good experiences with Buster's. As a back yard mechanic I am very anxious when it…read morecomes to others servicing my vehicles and I have no anxiety when bringing my vehicles to busters. Honest and fast repair service at a very reasonable price.

I went here to get a check up on a relative's car. Maintenance was definitely needed but I was…read moresurprised when they said the car needed $1,700 worth of work done. The car is well taken care of and has low mileage so it didn't add up to me. I took it to another mechanic who said these costly maintenance/repairs were not actually needed. This place is what gives auto mechanics a bad name. Avoid.

I had my Subaru Impreza inspected here. They failed it claiming it needed an almost $1200 brake job…read more(crazy expensive anyway!!). I changed the brakes myself and the brakes did NOT need to be replaced. The pads, rotors and calipers still had plenty of life left in them. i feel scammed.

RAM truck oil change and removal of rusted spare tire under truck. Great quality techs, service…read more Very reasonably priced great Value. Nice clean shop and quick service. Nice waiting room too.

Phil is a factory trained Mack/Volvo mater tech, Cummins and Cat trained. He is incredibly…read moreknowledgeable and has great service. This company really cares about their customers. They have done onsite diagnostics on multiple trucks for me and it literally costs half of what a dealer would charge. I can't say enough about this company.

I had Joe look at my Sea Ray 240-OV stern drive. The stern drive wouldn't go up or down. He…read moretraveled from Strafford New Hampshire to Stoughton Massachusetts (ABOUT 80 MILES!!) He was punctual and not only diagnosed but also fixed the electrical issue in my absence all before I left work at 3 pm. What's more the price was very fair. The boat is now water ready just in time for summer. Needless to say I'm extremely satisfied with my service from Lilac Towing and Garage.

I am so fortunate to have come across this shop. It was a little far from home for me but worth the…read moretravel to have the work done here. Quality craftsmanship at an unbeatable price. I had a rusty rocker replaced on my 2012 Dodge Caliber and couldn't be more pleased with the work done. I was quoted in the thousands and couldn't afford what most collision repair shops are charging. Best pricing with stellar service!!!