Every time I went I would pay cash then they would bill me for extra stuff saying my insurance did…read morenot cover ! I paid cash Now they put me into Cole room for a service i was told was not extra. They are a rip off Will never go again Horrible

Dr. Raj and his assistant were meticulous, honest, and patient during an emergency situation . My…read morecap popped off and Dr Raj assessed the health of the tooth, and the cap, and cemented it back on. I was extremely pleased with his patience and honesty. I highly recommend him.

Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

Didn't take long to get an appointment. The dental assistant and Dr Terry did a great job…read more Everything done in one day. Thank you.

Dr Silberg is excellent in her professionalism and patient manner. i have had several root canals…read morefrom her and have been satisfied with the results. The front desk staff is very helpful and efficient. Booking appointments is seemless, however if you go to the Devon location make sure to call Wed on to get an appointment at the Wayne office. Phoenixville location is not as friendly or helpful.

I originally went to Dr. Funk because he was recommended to me as being great with people that are…read moreafraid of the dentist. Due to an awful dental experience with another dental practice many years ago, I avoided the dentist for years until my mouth was in terrible shape. I went to Dr. Funk and he convinced me on the first visit. He is superior at dealing with dental anxiety issues. He does absolutely everything he can to make sure you're comfortable and not experiencing pain. He takes his time with you and proceeds at a pace you are comfortable with. I just can't say enough about how great he is at handling patients with anxiety. He's also a state of the art tech type so he's not the cheapest dentist I'm sure but not the most expensive either. He has all the latest equipment, can even make caps right there while you wait, once the tooth is ready for one of course. His front desk and techs are all friendly and cheerful people. I love it there as much as a person like me can ever love going to the dentist lol.

Dr Funk and staff make you feel right at home. Dr Funk is very straightforward with his patients,…read morewhile at the same time being sympathetic. I have extreme dental anxiety but it is no longer an issue with Dr Funk's office. I will never go elsewhere and I recommend him all over. Thank you Dr Funk and Staff!!

Everyone at the office was very pleasant, knowledgeable, and helpful. I left with a very clear…read moreunderstanding of what I needed to do to take the next step in my dental health. I'll be referring my family and friends to this practice. Great experience!

Professional dentist, but unacceptable and disrespectful staff behavior…read more I had a fractured tooth from clenching while exercising and had a crown placed, which unfortunately fell out after only a week. When I returned to have it fixed, the dentist was highly professional and apologetic. However, the behavior of the dental assistant/nurse/ staff member was completely unacceptable. While waiting with numbing agent in my mouth, I needed assistance and raised my hand twice. The the dental assistant/nurse/ staff member did not respond. When I later brought it up, her response felt dismissive and disrespectful. When I expressed my discomfort to the dentist and asked for a different assistant, he went to the front desk. Instead of resolving the issue, the same dental assistant/nurse/ staff member returned to the room, which made the situation feel worse instead of resolved. This lack of basic empathy and professionalism led me to go directly to the front desk to ask for accountability. Ultimately, the owner had to step in to complete the procedure. While he was kind, understood my frustration, and tried to defuse the situation, the fact remains that patients should never feel ignored, dismissed, or disrespected during dental care, especially when they are already in pain and vulnerable. I stood up for my self-respect, but I am incredibly disappointed by the lack of care and professionalism from the dental assistant/nurse/staff member here.

I went to Providence Endodontics and saw Dr. Martel for an old root canal that had an infection…read more Dr. Martel explained the procedure and answered any of my questions. The root canal procedure went extremely well. She saved the tooth and eliminated the infection. It was a painless procedure and even the numbing needles did not hurt. I would highly recommend Dr. Martel. Also, the office staff was very friendly and courteous.

This concerns Dr Melanie Martel at the King of Prussia office. I requested her for a root canal…read morerecommended by my dentist. I have had many dental procedures plus 2 implants, so I know what to expect. After a good interaction while going over the procedure, Dr Martel applied topical numbing and then injected Novocain. It hurt the usual amount, & I handled it by quietly crooning. She told me to "Stop that" and breathe. I then used my other pain coping mechanism - huffing, much like Lamaze breathing. She told me again to stop or I'd hyperventilate. At this point I interrupted her to say that this is how I handle pain & I've never hyperventilated. She informed me that I was making HER uncomfortable. I replied that I was the one getting the shot & I was worried more about my own comfort. This time she commented that it "doesn't have to go like this." There was no way I would let her drill my tooth with an attitude like that. Dr Martel had no compassion from the very first step, & I could not trust her if things went bad once my nerves were exposed. She was completely unsympathetic to my physical or mental comfort, plus outright rude in her handling of the situation. And they charged me $55 for her services! Insult to injury!

Without a doubt, the best dental experience in the area. Dr. Patel and her staff always go above…read moreand beyond to make my office visits the best. Dr. Patel' husband is such a nice man and is always congenial upon my arrival. From my hygiene/ teeth cleaning appointments to some serious tooth care and repair - I am always impressed with my experience and outcome. A+ professional staff and expert dental care . Thank you! Dave S.

I haven't been to a dentist since the pandemic started. I also moved to the area during the…read morepandemic so this was my first visit to this office. As soon as I walked in, I noticed the cleanliness of the waiting room. The receptionist greeted me and had me fill out new patient forms. Shortly after, I was taken to the back by one of their hygienist who was very friendly. She explained procedures and after I had an extensive exam and photos. Before, ending the exam the Doctor came in to speak with me, she was also very friendly. A few days later I went back for a cleaning. I am so bad with names but the girl that cleaned my teeth was really nice. I felt very comfortable with her and she did a great cleaning job. This was definitely one of my better experiences at a dental office! I highly recommend this dental office.

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.