Professional dentist, but unacceptable and disrespectful staff behavior…read more I had a fractured tooth from clenching while exercising and had a crown placed, which unfortunately fell out after only a week. When I returned to have it fixed, the dentist was highly professional and apologetic. However, the behavior of the dental assistant/nurse/ staff member was completely unacceptable. While waiting with numbing agent in my mouth, I needed assistance and raised my hand twice. The the dental assistant/nurse/ staff member did not respond. When I later brought it up, her response felt dismissive and disrespectful. When I expressed my discomfort to the dentist and asked for a different assistant, he went to the front desk. Instead of resolving the issue, the same dental assistant/nurse/ staff member returned to the room, which made the situation feel worse instead of resolved. This lack of basic empathy and professionalism led me to go directly to the front desk to ask for accountability. Ultimately, the owner had to step in to complete the procedure. While he was kind, understood my frustration, and tried to defuse the situation, the fact remains that patients should never feel ignored, dismissed, or disrespected during dental care, especially when they are already in pain and vulnerable. I stood up for my self-respect, but I am incredibly disappointed by the lack of care and professionalism from the dental assistant/nurse/staff member here.

Big shoutout to Dr. Patel and the entire team for making every dental visit a breeze! From the…read moremoment I walk in, it's like visiting friends. The office is so welcoming and clean, and I always feel like I'm in great hands. Dr. patel takes the time to explain everything, making sure I'm comfortable and fully informed. The staff is super friendly, and they make even the most dreaded procedures feel easy. I leave every appointment with a smile (pun intended!) and a whole lot less dental anxiety. If you're looking for a dentist who's not only skilled but makes the experience fun, this is the place.

Without a doubt, the best dental experience in the area. Dr. Patel and her staff always go above…read moreand beyond to make my office visits the best. Dr. Patel' husband is such a nice man and is always congenial upon my arrival. From my hygiene/ teeth cleaning appointments to some serious tooth care and repair - I am always impressed with my experience and outcome. A+ professional staff and expert dental care . Thank you! Dave S.

I haven't been to a dentist since the pandemic started. I also moved to the area during the…read morepandemic so this was my first visit to this office. As soon as I walked in, I noticed the cleanliness of the waiting room. The receptionist greeted me and had me fill out new patient forms. Shortly after, I was taken to the back by one of their hygienist who was very friendly. She explained procedures and after I had an extensive exam and photos. Before, ending the exam the Doctor came in to speak with me, she was also very friendly. A few days later I went back for a cleaning. I am so bad with names but the girl that cleaned my teeth was really nice. I felt very comfortable with her and she did a great cleaning job. This was definitely one of my better experiences at a dental office! I highly recommend this dental office.

Fantastic, friendly and knowledgeable staff. My twins had all 4 wisdom teeth pulled and they didn't…read moreeven have the time to get nervous. Highly recommend!

Pottstown Oral & Maxillofacial Surgery Associates, Inc. SHOULD OWN ITS GREED!…read moreOn Tuesday after a few months with a mild toothache I went to see my dentist. He took x rays and told me that the tooth required immediate extraction because of infection rapidly approaching the nerve. He instructed me to find an oral surgeon before the end of the week. New to the area, I called my insurance carrier to help me find a local oral surgeon who could extract my tooth without delay. My insurance identified Paul G Smith (a doctor within Plan) at Pottstown Oral & Maxillofacial Surgery Associates, Inc. in Pottstown PA (1 hour drive from where I lived). I called Pottstown Oral & Maxillofacial Surgery Associates, Inc. and explained the urgency of my condition. I was given an appointment for tooth extraction 1.30 pm on Friday. I was relieved. I offered to email recent X-rays. The receptionist declined. I thought this odd but did not question further. Friday morning after a painful and restless night I called to confirm arrangements. I wanted to make sure there were no loose ends given the urgency of the extraction and also the long travel distance (1 hour each way). This time a different receptionist answered. The woman explained there would be no extraction because my insurance required a prior authorization. This "new information" was never disclosed to me when I made the appointment or when I called my insurance even though I made clear in both conversations the urgency of my condition. The receptionist explained that I would require new x rays and a letter written by the doctor to be sent to my insurance in order to be granted the authorization required. I asked her how long this would take and she continued that it would take 7 to 10 days for me to get extraction. When in a panic I told her that I could not possibly wait that long with the pain I was experiencing and asked what I could do she said that I could keep the appointment and proceed with extraction if I agreed to pay "out of pocket". She would not provide an exact price, specifying only that the procedure would not be less than $775. I was shocked and demoralized. I could not possibly afford to pay "out of pocket". At the same time delay was jeopardizing my health as the infection spread. I ended the conversation indicating I would call my insurance to see if there was a way to speed up the process given the pain and--more importantly--health implications. I called my insurance somewhat upset. I asked why (given the seriousness of my condition) the approval process was not made transparent to me. Insurance stated that there was no Pre-approval requirement for doctors within Plan. The receptionist at Pottstown Oral & Maxillofacial Surgery Associates, Inc. had scapegoated the insurance carrier as a cover up. Insurance was not pleased and suggested I call back Pottstown Oral & Maxillofacial Surgery Associates, Inc. office to let them know that if the office was unclear about the insurance process then the insurance carrier would be happy to explain. Relieved by what I just learned I called back and the same receptionist I had talked to earlier answered the phone. I explained with excitement that no Pre-authorization was required with my Plan. As such Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could perform the extraction immediately. I was put on hold. The receptionist returned to the line a minute later. She explained she had moved away from the reception area -I guess so other patients would not hear- she recited the following: "It is the practice's policy to first have an appointment with a patient before scheduling a procedure". Presumably Paul G. Smith at Pottstown Oral & Maxillofacial Surgery Associates, Inc. could take X-rays and proceed immediately based upon findings. For purely profit motives, however, it decided to create two independent insurance billing events. In short, generating more money while putting a patient's health at risk. Is this in keeping with the Hippocratic Oath? All this notwithstanding Pottstown Oral & Maxillofacial Surgery Associates, Inc. knowingly booked an appointment on a false premise that I would have my tooth extracted at my initial appointment. More disturbingly when confronted with this deceit, attempted to cover up its misrepresentation by shifting blame to my insurance carrier. Pottstown Oral & Maxillofacial Surgery Associates, Inc. actions were immoral, unethical and unconscionable. I cancelled my appointment and vowed to share my experience. Before you consider Pottstown Oral & Maxillofacial Surgery Associates, Inc. understand its primary motive is PROFIT. DECEIT, MISREPRESENTATION and LYING are its tactics. Think about it. Unbeknownst to me it would knowingly have me drive for more than 2 hours only to have me wait another week in pain all the while putting my health at risk solely for profit. UNCONSCIONABLE.

Everyone at the front desk said hello. Taken back to the exam room. Staff patiently allowed me to…read moreplace my belonging on another chair. Then she starts in on x-rays and identification of the correct tooth we're working on today. Everything is going well, no rush. In a few minutes Dr K comes in and tells me what has happened (broken crown). It's many years old. I agree to the work that needs to be done. He starts, long procedure but we got through it without a hitch. Got a temporary crown. Then back in two weeks.

Went in for my visit , asked my name then sent me upstairs. Upstairs was confused why I didn't have…read moremy x rays while down stairs . We walked the several flights of stairs to go up to only have to come back down to have the x rays done to go back up stairs

This office was recommended to me by friends and neighbors because I was new to the area and needed…read morecare. At the time I had no dental coverage and they took care of my issue at a fair price. The Dr. Himself spoke to me and told me not to worry. Now that I have coverage the care is the same...Personable, kind, compassionate, professional and more. I am truly happy that I was sent to this office. Everyone's friendly ! I understand every situation is different but I highly recommend giving them a try.

I am thoroughly impressed with this office and the care they provide. Their access to care was…read moreimpressive. Dr. Ferguson and the entire staff were so welcoming and made us feel very at ease. Our daughter needed a lip tie addressed, and the care was concise, professional, and post operative care instructions were clear. Very friendly and informative! Will be recommending them to my own patients!

Used to love this practice but sadly haven't been able to afford dental care for three years. I now…read morehave a chipped tooth and called in hopes to make an appointment but was turned away because I'm apparently now considered a new patient and they are not taking any new patients. I'm not struggling to find a dentist to help me with my chipped tooth. I would be happy to go regularly but with how the world is right now I just can't afford it. Sad that they don't care. They used to be a great practice where I was as comfortable and not shamed

Everyone at Trappe Family Dental always makes the experience really good. The office is a…read moresoothing environment with friendly and professional staff. Both dentists are caring, kind and provide superior dental care. I have been a patient for more than 10 years and highly recommend.

Every time I went I would pay cash then they would bill me for extra stuff saying my insurance did…read morenot cover ! I paid cash Now they put me into Cole room for a service i was told was not extra. They are a rip off Will never go again Horrible

Dr. Raj and his assistant were meticulous, honest, and patient during an emergency situation . My…read morecap popped off and Dr Raj assessed the health of the tooth, and the cap, and cemented it back on. I was extremely pleased with his patience and honesty. I highly recommend him.

Dr. Donald Robbins Is an Exton Dentist…read more I love visiting Dr. Don's office. The staff is super friendly and always willing to help. I am really nervous about the dentist but Dr. Don puts my mind at ease and explains each procedure thoroughly. If you are looking for an Exton Dentist and not sure where to go you have to check out Dr. Don's Exton dentist office. Dr. Don is a Holistic Dentist which means he practices natural dentistry and does not subject you to harmful chemicals like fluoride or mercury.

I took all my kids to Dr. Robbins for 2 years. They convinced me to get sealants on my 3 oldest…read morekids teeth. Since then, only a few years later, all 3 kids have had deep cavities UNDERNEATH sealents. I have had them looked at by more than one Dentist and it is conclusive that the sealents were not done correctly. So now my kids who have perfect teeth otherwise have cavities thanks to Dr Robbbins practice. I would not even let him work on my dogs.