He doesn't overcharge. His work is clean and done right. He charged me cost for the new strings. He…read moreput in some sweet new pickups into my guitar. He cleaned up my neck and polished my frets at no extra charge. I paid him more than he asked me for because I had no idea he cared so much about every job he gets. Canadian independent. Toronto local. Can't get much better than that! I recommend Ash to anyone that likes doing honest business without a crazy markup for profit.

The output jack on my Cordoba C7-CE had become loose and could only be tightened again by removal…read moreof the strings and getting inside the sound box. The guitar is equipped with a Fishman pre-amp system and I did not want to risk damaging the wire connections of this rather expensive system to the jack. Ash completed the delicate job entirely to my satisfaction for a ridiculously low charge. My guitar sounds as good as ever with the now secure jack and I am consequently extremely pleased. This gentleman prioritizes service over profit making and he has my highest recommendation. I certainly will use only his services for my guitars in the future. Thank you very much, Ash! it was a singular pleasure doing business with you.

Got a few special orders for pickup after Purolator lost our initial guitar purchase (terrible…read moreservice from Purolator, if you order online I suggest shipping insurance). Unfortunately it was a discontinued guitar so we had to grab a demo and didn't want to risk shipping an order that might get lost again. We called for a special order from Nate and it went relatively smoothly. When the order was ready for pickup, we went in store, and Sandra was very helpful and accommodating. The first order was a demo transferred from Quebec, so she let us try out the guitar in store, and we found some issues with the tone knob. She got a tech to help fix the tone knob, and the guitar was otherwise in decent condition, so we kept it. She also noted 1 year warranty and a free setup that can be claimed later, which was great to know especially for used/demo purchases. We were happy with the first order so we asked her for a second special order from the Burlington store, and it came in damaged unfortunately, even though we ordered new (looked like the package wasn't prepared properly from the Burlington store that shipped it). The bottom edge of the guitar was completely chipped, and was pretty dirty/scuffed. It seems that new does not mean unopened, but rather that it has not been on the store display before. Luckily we were also able to try this at the store to find out. The manager offered a discount but we really wanted a new guitar, so we did a third special order from the Owen Sound location. This time things went a lot more smoothly and the guitar came in great condition, and was packaged for transport properly. Sandra ensured us that the package had not been opened before which was great news. She had even kept us in the loop during the entire process, letting us know when it will be handled and when to expect the order. Looks like each store has variations in customer service, logistics, and handling of guitars, so it might be a hit or miss sometimes, but luckily we had a good experience with Sandra and the team at this location. My only criticisms are that these variations made it pretty frustrating to purchase when they don't work out as planned (even with a great sales rep), and selling opened guitars as new without checking its condition thoroughly is not great practice. I would suggest anyone looking to purchase from Long and McQuade to thoroughly check the guitar even if it is new, and perhaps find a good sales rep that can help you ease the experience.

Long and McQuade your level of unprofessionalism is despicable. Never coming back here. I had a few…read morethings brought in for a retail store inventory purchase, they turned them all away. And cited it was "the law" that the couldn't take my gear. Solely taking advantage of your customers that spend tons of money and time in your store. Thank you yet again for another horrible experience and a waste of time like usual. Don't spend money here. They're cheap and recklessly unprofessional. I will be making a note to all and anyone to avoid this horrible store. I can't believe you have employees citing laws and then refusing to allow the customer to speak to the manager. Even if I did have the money to shop at your store I never will ever again. Rest assured. I feel personally disgusted by the lack of respect and care at your store.

This is a great place for all kinds of music gear, especially guitars. I bought my son a beginners'…read moreguitar that was very affordable and is holding up great. The staff has great product knowledge and customer service. Thank you guys for a hassle free experience and all your helpful tips!

These guys are awesome. I have bought numerous item both online and at the store. Pricing on name…read morebrand products is competitive and delivery was quick, inexpensive with all items carefully packed. Staff at the store are excellent, knowledgeable friendly and go out of their way to ensure you get the right product. The solo necks are excellent value, frets are level, no sprout and are head and shoulders above a squire or other lower end guitars. Basic bodies are fine if you plan to finish with a solid colour and you will have to spend some time in prep before painting. A Solo neck fits the Solo bodies properly, fender necks may fit loose. Great value for what you pay, however you will have to put some effort into making that custom shop beauty. Great fun.

I brought in a beat up acoustic and Trevor cleaned it up, did a setup with a neck adjustment and…read morenew strings, and dealt with some of the superficial dings. He even texted me to ask about something we didn't notice when I dropped off. He was done with it within a few hours and the guitar feels like new! Not only that, but he was super friendly and explained everything he was going to do and answered all my questions. Price was more reasonable than any other place I've been. I'll definitely be taking my guitars here in the future. One thing to note: he's not exactly "bricks and mortar", so you might want to give him a call before you show up. Also, I believe he is cash only. Thanks, Trevor!

I bought myself a cool vintage off brand MIJ P-bass for $120 and took it apart to clean it up,…read morerestring it and make it playable. I was close but it seemed like the truss rod was stuck, or the bullet stripped. I looked online for shops that I could bring it to and get it fixed. A quick email to Trevor made me feel that he was the right guy. He asked the right questions, didn't pressure me and didn't come across like a music store snob. fast forward a month or so and I arrive, bass in hand and he gets to work on it. Does the whole setup. Filing, tuning etc and then he discovers that there's no sound ( I don't have an amp). He opens it up and sure enough a wire is just hanging there. Quick fix, plug it in and it's alive! He continues to check everything and at the same time telling my why he's doing it etc. In the end, he let me know that yes, the bullet is stripped, but, there was also issues with the nut, which he fixed and after redoing the set up again, the bass was sounding amazing! Trevor is a super cool, laid back guy who really cares about what he does for a living. We talked about guitars in general, as being a newbie I tend to like to ask lots of questions. He was amazing to deal with and will be bringing him my guitar(s) for anything I need done. A real pleasure!

A couple of Wednesdays ago, I was in the Bloor-Ossington area. I had parked in front of this Long &…read moreMcQuade for a couple of hours. I like backstories. I saw a heritage sign on Long & McQuade's building. It used to be the Concord Tavern. This tavern was open from 1948 till 1983. Back in the day, it was the hip location for artists and music lovers. The Concord hosted a bunch of talented musicians, jam sessions, and cool performances. Ronnie Hawkins and his band, which was later shortened to The Band, performed up to seven days a week at the Concord during the 1960's. Eventually, The Band joined Bob Dylan as his backing band and later became stars themselves. Pretty cool! Jack Long, a member of the Jack Long Trio, was the founder of Long & McQuade Musical Instruments. To date, it is Canada's biggest music store. He started his business in a small Toronto house on Carlton Street in 1956 and expanded to more than 90 locations in all ten provinces. Through a bit of research, I found out that Long had passed on September 4, 2024 at the age of 95. He was a jazz lover. He played the trumpet. He was appointed to the Order of Canada in 2014. Drummer Jack McQuade of this trio, who left the business in 1965, passed away in the 1970's from cancer. I don't know who the third member of this trio was. When the Concord Tavern closed down in 1983, an Irish pub took over, but eventually closed down. Long & McQuade's moved into its current location in 1988. It's fitting that a music store gave this site a new musical life. It has a massive assortment of instruments, sheet music, accessories, and more. I looked through the window. I didn't go in because I'd be there for hours and would likely buy an instrument to attempt to play. I grew up with a lot of music. We had a local music store in the Beaches that is now gone for good. My parents got me a ukelele in grade 3. When I was in grade 9, they got me a clarinet and I played it all through high school. This massive music store is my kryptonite. From guitars, to trombones, the selection of musical instruments looked impressive. I saw a girl lugging her trumpet into the store. My guess was that she was there for lessons. I don't miss hours of practicing various musical instruments growing up and likely annoying everyone who lived in my apartment building. I'm sure that they are stronger for it... haha! This store does have a few parking spots, but they are limited. It's probably best to parking on the street and shell out of parking. Maybe when I strike it rich, you'll see me getting an electric guitar from this store. I imagine annoying my neighbours in Markham playing it. (376)

Monday morning just after opening, Bloor location. Drum department, grey haired bearded man was…read moretotally useless in completing my purchase. I had gift cards I wanted to use but he had trouble with the tap machine. He sat there without a solution because he had no critical thinking skills. So I had to suggest using a different machine. It worked but he cashed me out without using my gift cards. I asked if I could use them and he just said " Not now you can't" I was upset and got half way up the stairs then turned around and said I want a refund and we'll do this again with the gift cards. Again, a solution I had to come up with. Thankfully Isaiah stepped in and said he would handle it. if you go to the drum department, bypass the useless twit with the grey hair and beard. 3 stars all going to Isaiah.

10 stars if I could. I'm in another province and I found my dream guitar on their site. I put it on…read morelayaway for a bit, but when I was ready, they shipped it out to me no fuss. Great dealing with them!

Long time customer. Nice selection of new and used…read moreincluding the odd vintage guitar. My kids have lessons here for guitar and drums and both really like their teachers. Cool staff, no problem parking.

For a bass enthusiast like myself I could not ask for a better store to take care of all of my bass…read moreneeds. From strings to instruments and amplification and everything in between Club Bass is a one stop shop for a bass player. I have purchased 3 bass guitars, 1 amplifier and loads of strings and accessories from this store over the years and continue to be a loyal customer. Dave by far has the best selection of bass guitars and amplification in town and is far more knowledgeable than most instrument dealers around. Along with best selection in town Dave manages to keep his prices affordable and in a lot of cases lower than other music stores in town, even the big box stores. I have found that Club basses string prices are lower than most bigger box stores like Long and Mcquades and Dave even offers monthly specials. I recommend Club Bass to any bass player from beginner to professional. My one recommendation would be to check his website for his store hours as they are limited during the week and he is sometimes closed on Saturdays. Before you purchase a typical Fender, Ernie Ball, Ibanez .... Etc... Do not do so before trying out a Lakland or Sadowski. Its worth the trip. I have owned all of the typical brands over my 18 years of playing and I have sold them after getting my hands on the gear Dave has to offer. I have purchased 2 Laklands and 1 Sadowski bass from Club Bass and they will remain in my collection as my main basses for years to come ...... Until I can afford a Kennith Lawrence !

I've heard people say that Club Bass doesn't have a wide selection, my analogy is that they have a…read moreterrific selection of High Quality Instruments without having to sort through any crappy, junk gear, there is literally not a single lousy instrument in this shop. I have purchased a couple of basses & a couple of amps there, all top-quality gear that's often not available elsewhere, with prices that beat the big box & on-line competition. My Orange Head has served me well & priced 10% lower at Club Bass than what the big Chain Store was selling it for. Also happy with my DNA Amps 1350 head, it really sets a new standard in Bass Amplification. I'm overjoyed with my Sadowsky PJ Hybrid & Elrick Gold Series, a Hand-Carved, one-of-a-kind masterpiece built by Rob Elrick himself. I recommend Club Bass to any/all bass players at all levels, before spending a fortune on the same old - same old "Name Brands", try looking at what Dave has to offer, as many of the small builders that Club Bass carries have quality & price that blows away the big boys.

I had to do some repair to one of my guitars. The work was done in the time he specified and the…read morecost was amazingly reasonable. He takes the challenge to do what seems like hopeless cases in terms of repairs and does a fantastic job. I think that he moved his business to Brampton, somewhere on Queen and Kennedy Str. Would like to contact him so if anyone can update me, that would be most welcomed. Emanuel M. Etobicoke, Ontario.

My new Gibson J 45 slid down the wall and fell on it's fretboard. Like most good Gibson's, the…read moreheadstock snapped right off, resulting in a jagged break (look this up - a far too common occurance). I thought the guitar was now firewood, but discussed the possibility of repair with Gibson in the US, a well known guitar shop in the east end and Gibson's distributor in Canada. I was referred to Brian Mascarin by a sales associate at Long & Mcquade. We spoke on the phone & his pricing was fair so we agreed to proceed. The repair took longer than he had originally promised, partly because he decided that the although the break glued up nicely, he felt that the joint should be glass reinforced to be on the safe side. I am a guitar player of 54 years, a hobbyist woodworker and have done some guitar repair and refinishing myself. I was amazed at the finished result - there's no way to tell that the headstock was repaired, no evidence that the joint was glass reinforced, re-finishing has no lumps, bumps, mismatched colour - nothing! The guitar looks as if it just came out of the box at the guitar store, and it plays exactly as it did before the accident. Brians' work was perfect - his pricing was fair (less than I would have spent with the "big name" repair shop) and no surprises. I would hire him again for the same job, and will use him for all my guitar repair needs, except those I can do myself - A+ Brian, and thanks.