Brian was able to make himself available earlier than expected and called to verify that I would…read morealso be available at the earlier time. He arrived when he stated and was very professional and personable. I explained the wiring issue I was having and he was able to identify the root cause and walk me through the resolution in a timely manner in a method that was easy for me to understand. He was absolutely amazing throughout the repair and I was very happy with the work that he did.

While I have no complaint with the electrician who did the work, the final invoice was higher than…read moreI expected (e.g., $2000 to replace an attic fan). The verbal estimate I recall being given was about half of what the final cost turned out to be. That said, the attic was a tight fit, and the new, quality motor cost $300+. So again, the service was good, and the electrician was professional. However I should have obtained a written estimate before work began; lesson learned. I would recommend this company based upon the quality of work performed with the caveat that the work may be expensive.

We recently had a problem with our main line backing up. I found a plumbing company that offered…read moremain line cleaning and free camera inspection. They determined that my main line could not be cleaned and had to be replaced due to the tree roots that had overtaken the line. I was told that to replace my line they would have to dig up my yard and it would cost just over $15,000. I contacted a couple of other companies to get second opinions on the work that was needed and compare pricing. The other companies did confirm that my main line needed to be replaced and also said they would have to dig up the yard to replace the old line and they gave bids of 16 and 20 thousand. Before I pulled the trigger, I wanted one more bid. I reached out to Inception Plumbing and was glad I did. When they came out, they tried to clear the line but determined that my line needed to be replaced, but unlike the previous companies they explained to me that they offered pipe replacement using a process called pipe bursting. It not only saved me thousands of dollars, but they were able to complete the job in 1 day.

Woke up to water in our basement yesterday after a lot of rain…read more Didn't know where to start, so I called Inception Plumbing, who I have used for years because they are trust worthy. They sent out Chris, who is a laid back, smart guy who always does the job right. He walked me through my options, assessed the damage and gave me ideas, helped me discover where my outside drains are, and then we set up an appointment with Andrew, who came out and cleared a couple of drains that were clogged in my front yard. The price was much less than I had feared. The Inception employees are always pro-- the front end is friendly and helpful, the workers on time, they know what to do and do it right, and they are respectful of people's homes-- they wear booties inside and clean up any mess they make. You can maybe find cheaper service, but you can't find better service. In the long run, they have saved me a lot of money by being honest and thorough, having modern equipment and hiring the best of the best and paying them fairly. And I love that they are local.

Absolutely no negatives here. The young man who came here was polite and very thorough. I would…read moredefinitely highly recommend!!

Horrible customer service. Got bid end of February and scheduled for early April. Anticipated…read moreweather was going to be to cold to have furnaces turned off all day so I called to reschedule. Mike returned my call and rescheduled for May 8th. On the scheduled day they were a no show. I called them that morning and when someone did finally call me back he said that the notes said I wanted to reschedule. I said yes but that was a month ago and it was rescheduled by Mike for May 8th. Was told someone would get back to me that day. That was 3 weeks ago, no one will return my calls or text messages. Horrible customer service!

Used a company that sub-contracted the work to Bickimer for installing an EV charging station. Even…read morethough they were subcontracted, the cost was almost 30% lower than a qualified, highly rated, local electrical business I had searched for myself. They arrived and made the installation quickly. Took care of getting the permit and arranging for the subsequent inspection. Initially, like the electrician I had picked, the plan was to route the power from the breaker box, outside and, via a conduit, run it to the attached garage. Upon arriving, they cleverly found a way to route it through the ceiling and straight over to the garage. They also adjusted the receipt, invoice, two additional times to meet the local utility rebate by adding information the utility was not specific about in the instructions. I was pleased with the results and, 2 months later, still looks and works great!

Greedy. Money hungry. Messy. Disorganized. Just don't…read more He cares more about squeezing every last penny out of his customers, than doing what is right. They told me once the work was done, to plug my car in to make sure it was working correctly. It wasn't. The tech was cold and in a hurry to leave-- making zero attempts to solve the problem. Instead, stating "it's probably because your car is fully charged", as to why the charger was not indicating it was charging. I ran the battery down on my vehicle, to attempt charging again. However, the charger still did not indicate it was charging, when plugged in. Bickimer expected me to troubleshoot the issue myself, asking me to flip the breaker, and when that didn't work, telling me to open the charger up and make sure everything was how it should be. After telling them I was uncomfortable doing that, they agreed to come out and address the issue. That agreement was quickly negated when they decided they THINK the issue is within the charger itself, and not a problem with the install. To which, they say they will need to wait for the replacement part, and to let them know when it comes, and then they will come back to fix the issue. A little over a week later, the part arrived, I reached out to Bickimer to get the charger fixed--now they want $295 to do so! So now, unless I pay an additional $295, I'm stuck with an EV charger, hardwired into my home that does not fully function, and will not indicate whether it is charging or not. In addition to this-- Bickimer is very unprofessional. The techs did not arrive until nearly 40 minutes after our scheduled appointment time-- no notice given. Once things go south, Spencer will refer to you however he wants and blame it on talk to text. Good luck getting Mike to hold a conversation and face the situation. He'll leave it to his front desk girl, Briana, who is so disorganized that she'll reach out to you several times to schedule, once you're already scheduled. Don't get me started on the mess they left behind on my wall! I highly suggest you don't spend your hard earned dollars at this company, and advise your clients not to spend theirs here either!

I had to replace my HVAC system and these guys were awesome! From the estimate to the install they…read morewere knowledgeable about HVAC systems and the units they were installing. They were very efficient they installed the A/C unit and furnace in one day. If you need any HVAC work I highly recommend using them.

Being honest and competent. I had a bad experience. I would never hire this company. Came into my…read morehome and made adjustments to my thermostat and caused me heat and air conditioner to run at the same time. Ran my electric bill up 3 times the usual amount. Then lied and said my furnace valve was broken.

Early for the appointment. Brian knew what he was doing and went right to work. Very fair on the…read morecost and parts. Outstanding experience and can recommend for repairs for sure. I appreciate the honest conversation as well on the issue and felt well informed throughout the process, parts and timelines. Blessings!

Spoke to Rachel, who wasn't very friendly on the phone, but scheduled an appointment anyway. They…read moredid not show up at scheduled appointment time, nor did they respond when I tried to inquire about status of appointment. Rude and unprofessional.

This review is for Josh at Santa Fe Air heating and cooling, and for the company…read more Josh was on time, he was courteous, knowledgeable and most of all he was honest. Josh clearly reflects the company's philosophy for professionality and for integrity. After my AC stopped working, we spent two grueling days in a hot and humid house. Before I found Santa Fe, I called another company that seem to have great reviews based on Google business ratings, I later found that they are rated 2.5 stars on Yelp (don't trust Google for real reviews). The first company sent a technician out, who had a faulty meter and could not complete a full diagnostic, but, he said he was pretty sure the compressor needed replacing ($3000). Being that he did not do a full diagnostic, I turned the offer down. That night, after reading more reviews on local companies, I decided to schedule an appointment with Santa Fe Air heating and cooling, this was easily done on their web site. I did not have to wait long, at 0715 the next morning, Santa Fe called me to set up an appointment. In less than an hour one of their technician was at my house. Josh had me turn the AC unit on, and found that the unit was running properly, blowing plenty of cold air. The unit had been shut off since the previous company's visit, who had suggested to keep the unit turned off until the repair was completed. Josh asked me if the filter had been changed recently, as a dirty filter can cause the unit to lock, and that this had been mostly likely the problem. As a matter of fact, I had changed the filter the night before, after I realized that the filter was very dirty. The other company did not mention the filter as a possible cause, and rather had me incur an expensive repair. It has been 3 days since then and my AC is running great. I will be purchasing one of their maintenance plan for piece of mind. I can't say enough good things about my experience with Santa Fe Air heating and cooling. I am impressed with their integrity and values that are now days very hard to find. I will be calling them for all my HVAC needs.

Have used Santa Fe HVAC for years. Did a great job on quickly replacing my AC when it went out…read moreabout 3-4 years ago on the hottest day of the year. Current technician is high quality guy, Mike. This company is now owned by PRIVATE EQUITY and is everything bad you have ever heard about PE. Coldest day in December, Saturday night, heater goes out around 9PM. Called and the answering service didn't even know what company I had called. "Someone will call you back on Monday when they get into the office." HELLO!?!? my heater is out on the coldest day of the year. Is there is no emergency service available? "Oh yes, we have an emergency service option and they will call you when they get in on Monday." Monday 9am, got a call. VM. No urgency, no nothing. AVOID Santa Fe HVAC and any other company that is PE owned. I was on a service agreement and they would not refund the unused visit. AVOID.

Called at 4 pm on a Friday with temp outside in the teens and inside house temp down to 59. Heating…read moresystem had stopped working. Mark was here within an hour and worked for 2 hours to trouble shoot and do an interim fix. Mark reviewed options for replacement. Old system is 23 years old. Mark was able to provide a complete HVAC made by Trane installed quickly. Very professional and considerate. Excellent communication. Highly recommend.

I highly recommend Jack Harrison Heating & Air Conditioning. The owner and staff are professional,…read morebut friendly and informative; their prices competitive, no upselling or pressure; our AC installation was promptly scheduled and went very smoothly -- we barely knew the technician was here. An overall terrific experience. We won't hesitate to call Jack Harrison HVAC for any/all future needs and suggest others do as well.