This used to be a good branch. Twice in a ten-day period I had made an appointment with a banker…read more Both times I had to wait and wait even though I had an appointment. In each case the banker's excuse was that they hadn't noticed they had an appointment. Seriously?? The second time they were sitting together in a cubicle while I was clearly in view waiting. One of them was taking selfies...all while I waited. I've also had the experience of a teller having her phone on the counter and using it while she completed my transaction. TERRIBLE customer service and very disrespectful. A former banker (Kevin) was always friendly and efficient and would greet me by name even if I was only using a teller window. I'll be finding another branch.

My teller's name is Jaqueline. She was very friendly. I'll be back for sure because of her. Thank…read moreyou Jaqueline for your kindness and professionalism.

Worst customer service from those in charge! The current branch manager and bank teller manager…read moreare rude, mean and power trippy. They pick and choose the customers that they actually want to help. There is an underlying jealousy and toxic energy that clients can feel. This is counterproductive and unprofessional. Chase Bank needs new management! The corporate office is out of touch with the shady and shameful behavior at this branch and other branches.

Several people trying to access the ATM and the doors are broken so no one can access ATM. Several…read morepeople inserted their cards and neither card reader operational.

Full disclosure: Bank of America is skating on thin ice with me anyway, its system having allowed…read morefraudulent activity on my account twice in the past two months--way more than should happen. No matter, when I walked into this location, I felt confident that my needs would be easily handled. Well, no. Mr. Pomposity couldn't come up with a smile or ounce of interest if he had to. All I needed were crisp, new bills which he said, yes, he had. They were intended as a gift and presentation matters. From the bills sitting next to him, he picked out a bunch of ratty things that have been around the block a few times. And yes, of course he could have gotten off his self-designated throne and gotten some but that apparently was beyond his level of service-oriented kindness. ​

This is the worst Bank of America branch I've ever been too. The bank teller refused to help me…read morewith my service request. Then when I called the branch to get some answers to some questions I had they hung up on me. Completely unprofessional and unreliable service. I will never be returning to this location again.

I've been coming to the Capital One Café on Southport for quite a while now, and it's become one of…read moremy favorite places in Lakeview to slow down, get some work done, or simply enjoy a great cup of coffee. While plenty of coffee shops serve good drinks, what keeps me returning here is the combination of consistently friendly people, a welcoming atmosphere, and the genuine sense of community they've built. After so many visits, I've gotten to know several of the team members, and they always greet me with a warm smile. It's the kind of place where you're recognized as a regular, conversations feel genuine, and you never feel like just another customer in line. That personal touch makes a huge difference and is something I really appreciate. My order is almost always the same: a hot almond milk latte with just a little honey. It's simple, but they make it perfectly every time. The espresso is smooth and rich without being bitter, the almond milk is steamed to a silky texture, and the touch of honey adds just enough natural sweetness without overpowering the coffee. It's become one of those drinks I genuinely look forward to, and the consistency visit after visit is impressive. The café itself is another reason I keep coming back. It's bright, modern, and incredibly comfortable, with plenty of seating whether you're meeting someone, catching up on emails, or spending a few hours reading. Large windows let in tons of natural light, creating an inviting space that feels productive without being overly busy or noisy. The Southport location is also perfectly situated, making it an easy stop before exploring the neighborhood or grabbing a bite nearby. One thing I appreciate is that the staff never makes the experience feel rushed. Even when the café is busy, they remain friendly, efficient, and genuinely engaged with customers. It's clear they care about creating an environment where people want to stay rather than simply grabbing a drink and leaving. I've recommended this location to friends and coworkers looking for a comfortable coffee shop in Lakeview, and everyone has come away impressed by both the atmosphere and the service. Whether you're a Capital One customer taking advantage of the café perks or just looking for a relaxing place with a well-made latte, this spot delivers. Great coffee, outstanding people, and a welcoming neighborhood feel have turned me from an occasional visitor into a loyal regular, and I always look forward to my next visit.

So upset I found this place right before I moved! It would have been the PERFECT WFH place for me…read more There was so much space, a cafe inside that also serves food, and it was very bright and clean. There is also small private rooms you can take calls in. You get 50% everything if you have a Capital One credit/debit card which is amazing! Service was 10/10, super friendly. Definitely recommend checking this space out if you like a more modern office feel to wfh.

Cindy, Is very friendly and helpful. She always has a smile…read moreon her face. She explained everything i had concerns regarding my banking experience. Thank you Cindy

They issue 3rd party credit cards with byline name on it that don't work at any of their ATMS and…read morecharge a surcharge. too Many other problems to list. Only robots give 5 star reviews .

Stephen Kummer! Greatest banker ever! Wintrust is a great bank, and the people are even more…read moreremarkable. Personalized attention and going the extra mile are part of their norm. Great Bank.

I was just in cashing out some coins from my rental buildings and my coins dropped on the floor…read more Three bank associates and a snoozing security guard just looked at me scrambling to pick up coins. Didn't even offer to help. I am closing my accounts here. Looks like customer service only goes so far. LAZY.

Walked in for a basic transaction and there was a gentleman working in the first cubicle speaking…read moreto a customer on speakerphone. It was so loud I could hear all of his personal information being communicated across the room. Very concerning lack of security for a bank, considering moving my accounts now.

Worst service ever. My company has an account with 5/3 and allows us to cash our payroll checks…read morewithout any fees at all 5/3. The 5/3 has even put notes in the system to make sure the inept employees that are able to read could follow simple instructions. I have never had a problem before cashing my check at this or any other location until I was asked if I would open an account. After that they wanted to charge me a fee that was never charged before to our company employees. The morning person at my place of business went earlier to the same branch and was not charged a fee. Is this how 5/3 tries to sign up people for new accounts? After I asked the "consumer/business specialist" Gabriela Gonzalez if she could please call someone to get this fixed she became angry and said we will not cash you check and refuse to service you. That's not a good way to run a business 5/3.

Called every day for a week. No one answers. I went in, stood in the vestibule, called, watched…read moreemployees standing around talking to each other. ANSWER THE PHONE.

Today was the second time I went in to try to open an account for my son. Even though we walked in…read moreshortly after 4, they claimed their bankers were no longer available. Doesn't your bank close at 5:00? I used to work at a Chase bank and bankers are always scheduled until close. Lousy customer service.