Got screwed over today by the center. Simply because they did not mention that my particular form…read moreof insurance was no longer valid after having already rescheduled thrice since November 2024... One would assume, if shits were actually given concerning the individual versus a maximum margin of scope and profitability....

Actually, I'd rate it a negative 20 for a customer service as they never return your calls if you…read morehave a complaint (as you can see from a previous review) Instead they call the police to resolve their issues!! UNBELIEVABLE!! They sent me glasses that were TOTALLY different RX! HUGE BLUR! This was confirmed by another eye specialist as the office / Optometrist (my primary Dr. sent me there after I had an appt with her for my red eyes that wouldn't go away. ( the redness and irritation began after the Littleton optometrist put eye drops in my eyes) The new optometrist showed the differences and explained what they were. They could not believe the huge difference in what they measured to my actual RX. Littleton Office has sent a check for half the amount of $600 plus. Not cashing it. I sent 2 complaints to my insurance company. Next step is small claims, lawyer, professional licensure for Optometrists. whatever to get the total amount and more for my time and mental stuff from them sending a policeman to my door that night . I had called 3 times after I received the check. No answer. They called the POLICE!!! to give me a no contact order!! Seriously?? They obviously have no idea how to resolve their customer issues.....NB see other review. I was patient in the beginning and after I called a couple times either woman telling me they would return my call (NOT) or left a phone message

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

I am in town for a couple days and I forgot my contacts. I dialed a bunch of places around town and…read morethis place was the only one open on a Saturday. They gave me a week's worth of contacts free of charge! I would definitely recommend them.

Great people doing great work, had my vision checked and I now I see way more than I did !read more

The most professional and accommodating optical group I've ever utilized for my eye care needs!…read more Their services are the result of skilled and experienced doctors and staff who always have the patient's welfare at the center of their efforts!

Not the friendliest bunch of people in the world but that doesn't bother me. What does is the…read moresurprise $55 charge at the end of my visit for a contacts prescription check which I didn't need (have 6+ months of contacts still) and didn't ask for, and absolutely would not have done if I knew it was $55. I was just here for glasses and an annual check up.

While I liked my doctor (he left the practice), the administrative staff seems a bit incompetent. I…read morespend the summer in Montreal, and I organized a special trip around an appointment with this gang (new doctor). When I arrived on the appointment day, they told me they had rescheduled me for a day two months in the future. They sent a letter in the mail (to the wrong address), but if you are going to reschedule someone, shouldn't you try a little harder to confirm that they got the message? (They have my phone number and email, for starters.) In comparison with my general doctors (ACHS in Littleton), I find this group to be careless with their patients' time.

WRFE are excellent. They went above and beyond with both myself and my husband when we had issues…read morewith new glasses. They are helpful, and professional and I cannot recommend them highly enough.

As a busy student, I've found the team at Hanover Eye Care to be perfect for my needs…read more They have been very accommodating when I've needed to reschedule, offered fast and efficient in-person service, and Jenna made it easy to do things virtually (sending info by email, and even texting me the link to order my contacts). 100% recommend if you want convenient, quality service.

I started going to eyecare for you because it was closer to my apartment building so I was excited…read moreto find them but it wasn't long before I found out that they were charging me 75.00 for a free eye exam. Always get a print out of the whole thing and look it over before you leave so if there is anything weird about the price of the appointment you can bring it to their attention

I called in with an emergency and was not one of their patients. They fit me right in that same…read moreday. Dr took time to explain issue and gave results. Went back for follow up a week later. Impressed with thoroughness and spending time with me. I am now one of their patients.i

Drs Steve and Lori are the BEST! I followed them from North…read moreConway to Wolfeboro because they treat their patients like family! I have had Doctor Steve open the office on New Years day for me to treat a scratched cornea. And just recently developed a stye on Memorial Weekend. They returned my call on a holiday weekend immediately and sent in a prescription since I was stuck on an Island. He was even willing to come in again on his day off to see me! If you want an Eye Doctor who goes above and beyond for their patients and truly cares, Doctors Steve and Lori are the BEST!

Amazing wonderful place to go five stars very good care quality and excellent doctors. Much more…read morethan just eye exams they are very advanced in the treatment of eye diseases common in an aging population. Huge selection of eyeglasses and knowledgable, friendly opticians to fit you.

Cataract surgery scared me. I had lost a major part of my independence, driving. My Dr recommended…read moreDr. Overturf at Shippee Family Eye. And I don't know why I was afraid. I had it done in their surgical suite, it was easy. They make it so comfortable. Everyone there is AMAZING. Yesterday was second eye and I woke up this am, went to my follow up and could read every road sign, I could see the mountains. Dr. Overturf's skill has given me back so much. Thank you. If you're scared, don't be, call Shippee!

You can't get an appointment without waiting a year unless you know someone that works there . Yes…read moreI have diabetes I needed to get my eyes checked no appointment till next August. But someone I know got an appointment in two days because they know someone that works there.

My family and I love Heritage eye care! We have our eye exams done here and most recently purchased…read moreglasses. There is a great selection of glasses to pick from and I love my new pair. I highly recommend!

Want an example of the most deplorable customer service ever? Try ordering a pair of prescription…read moresunglasses from this place. While the doctor is grand, and the front staff used to be likewise, something has changed - and the current state has made me decide to take my business elsewhere. After having ordered frames and lenses for computer-prescription glasses, I decided to finally order prescription sunglasses. I picked out the style, had the measurements done and was told they'd arrive in two weeks. What arrived was an atrocious-looking, 1970's style pair of sunglasses that I'd never have picked. When I pointed out to the staff that these were not the correct pair - the amount of stonewalling (from initially proclaiming that I had provided the frames to them, to outright lying to me then accusing me of not knowing the types of frames I had selected) and the lack of any sort of understanding, apology or attempt to make things right makes it seem as if these folks are trying to hide their illegal activity: e.g., bait-and-switch sales promotions. The frames I initially selected cost $100 more than what I was provided. Not only THAT, ccording to the staff, the sunglasses frames are not "model" samples, they're the actual frames being purchased. In other words, during a global pandemic, these folks are selling "used" frames (floor model examples) without any regard to spreading disease - and they're selling "used" frames at top-dollar prices. What. A. Scam.

I was visiting Stowe and Carolyn at the Eye Center helped me out in an emergency and saved my…read moreweekend! She was very attentive, responsive, polite and professional. I would highly recommend the Eye Center to anyone in Stowe.