1. Lincolnshire Place

    1. Lincolnshire Place

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    Decatur, IL

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    Lincolnshire Place

    3.4 (5 reviews)
    Closed 9:00 am - 5:00 pm

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    Randall Residence of Decatur

    Randall Residence of Decatur

    2.6(7 reviews)
    1.0 mi

    I can't say enough about how Beth and the crew at Randall Residence continues to put their…read moreresidence first! The love and compassion that is shown is awesome to see! I would trust my loved ones to their care without concern.

    We visited Randall Residence looking for memory care for my Father-In-Law at the suggestion of his…read moreneurologist who had been treating him for Alzheimer's for two years and was in the process of revoking his driving privileges. My FIL was willing to move in. We agreed to go on the waiting list that was at least a month long. Within a couple of days word came that there was an opening that we decided to take. This required an evaluation and we were pressured to do it right away so that there was time for an in person evaluation and to retrieve his medical records! If he was in before next Friday he could even avoid the price increase! My wife had to take off work with an hour's notice - it couldn't be scheduled for tomorrow. If you have ever been in the finance office of a car dealership you will have a pretty good picture of what it was like. Anyway the "evaluation" proceeded. Over the course of about 30 minutes the nurses asked him if he needed help doing a bunch of things like bathing and taking his own medicine. He gave an unwavering no to all of these. He didn't need help doing anything. Of course my wife expressed her concern at these answers after the evaluation. The Randall nurses wanted to get records from the GP and neurologist and they would make their evaluation. My wife called the doctors' offices and prepped them to provide the records - there wasn't time to waste. The evaluation came back in a couple days. Good news! He qualified for Independent Living! It's way cheaper! Of course this was still a concern to my wife but she was reassured by the marketing director that it would be easy to transfer to more care if it proved necessary. And again there was that price increase coming and the $1000 initiation fee doesn't need to be paid again to move to the higher levels of care. So we moved him in. A couple days worth of confusion but he was someplace where he didn't need to drive and he liked the food and activities. My wife continued to take him to doctor appointments visiting both the GP and neurologist in the first week he lived at Randall. When asked about providing the records to Randall neither office had records or recollections of any inquiry besides the heads up they got her. Fast forward a couple weeks and my wife got a call on Monday morning from Randall saying that he needed to go to the hospital. To the psych ward. For memory care we asked? No the psychiatric floor. They were looking into finding him a bed anywhere within an hours drive. He was going to need to be evaluated for at least a couple of weeks. So my wife meets with the marketing director to find out what is going on. Apparently he had taken food off of someone else's plate! And then he tried to open the door to the wrong apartment! He NEEDS memory care and they just couldn't accommodate him. They wanted him in a different facility and the sooner the better. It was that or they were going to send him to the psych ward. We moved him on Thursday. So in less than 30 days he was in and out of Randall. He was out the $1000 initiation fee. We were out the effort to move him twice and he was confused about what he had done wrong. "But I like it here?!" A place that was supposed to help and support us and make dealing with Alzheimer's easier had made it worse. I don't know if it was fraud or incompetence that led him to be evaluated as "independent" but neither is a good look. We did have friends mention to us that the seemingly incongruous psych ward recommendation is a tool used to evict patients. Google "patient dumping psych ward". Another reviewer had the same issue. Finally, you should be cautious of putting much weight on the reviews available here or on Randall's web site. While getting ready to write this review I noticed at least 5 (of about twenty) that were posted by employees from cooks to the executive director. There was even one on Randall's own web site from the marketing director's ex-husband. If they are willing to compromise their integrity for a review how can they be trusted to care for your loved one?

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    Randall Residence of Decatur
    Randall Residence of Decatur
    Randall Residence of Decatur

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    Decatur Manor Healthcare

    Decatur Manor Healthcare

    2.0(5 reviews)
    2.0 mi

    As someone who has worked here, I wouldn't recommend this facility as an option for my own loved…read moreones, let alone anyone else's. In addition, to the way the facility is ran the inside drama between staff is never ending. The environment will drain your own mental health and not to mention you will constantly have to pick up others slack in work. Furthermore, policies are not properly explained, or each staff member has their own interpretation of them. Lastly, there is no diversity amongst staff and hard to pinpoint good staff. The turn around rate is massive. To be blunt the environment is ghetto, dirty, and overall embarrassing.

    I went there to interview and I was not impressed. I had to wait, then they were unprofessional, as…read morethe girl at the front desk called me Honey then it smelled inside of week ole urine and seemed dirty. Worst of all the only bathrooms were the public ones only two single ones up front used by the public and staff and to get into them you needed a key( a joke) so what if a person leaks and cant get to the bathroom on time. Then the person interviewing me did not know my name and kept calling me Ma"am and did not explain a thing. Wanted me to put my purse in an office drawer when he could not unlock a bathroom door for public and private use. It seemed like an unfriendly work environment and even though I believe in helping others this place looked so dirty, and I was told no bathrooms were at the nurses stations. What?? And this is a rehabilitation center??? It looked like it had been remodeled in 40 years and there was a miscommunication issue. I was told one thing then and another by this so called place, so I could not trust it. RUN don't walk from here... Walking in the door it felt wrong. Avoid this place!

    Central Illinois Care Services - 4 Respite Care FAQs

    Central Illinois Care Services

    1.0(2 reviews)
    0.1 mi

    Courtney, the manager at the Decatur office is extremely unprofessional and immature with her…read moreclients. After waiting a long period of time to get a CW in Springfield for me, the CW she hired failed to call or even show up on a number of occasions and when she did sh er brought her 6 month old baby in the car with her, who was fussing so she said shed have to drop me home early!! When I told Courtney this she acted as if it were my fault and raised her voice at me and then tried to send the same careworker back to me again ???!!! Ridiculous and just plain stupid.

    I was hired on with no in person training, just videos to watch at home which I found out were…read moresupposed to be done at the office. This concerned me so I called HR. I was just yelled at on the phone for calling HR with my concerns about not feeling trained enough and the problem with my hours. I told them what hours I could work in writing and they still would not get my schedule right. I got yelled at for complaining about that as well. I attempted to get my supervisor to calm down and listen to my concerns but I never got the chance due to her not calming down and having a professional attitude. After reading other reviews, I'm not surprised this has happened to me and I would not recommend anyone work for the Effingham office.

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    Central Illinois Care Services - How Companion Care Can Help Seniors Thrive

    How Companion Care Can Help Seniors Thrive

    Central Illinois Care Services - 4 FAQs About Hospice Care

    4 FAQs About Hospice Care

    Central Illinois Care Services - How Companion Care Can Help Seniors Thrive

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    How Companion Care Can Help Seniors Thrive

    Lincolnshire Place - hospice - Updated September 2026

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