Over all good service, head and shoulders over that dump HomeDepot. Friedman's seems to have their…read moreshare of DEI hires, men with lavender painted fingernails and females that need to shave their beards. Being an old timer I just do my best to ignore this. I'm a little confused about the huge turnover of the cashiers. Just as you get to know one and they are able to call you by name, they seem to vanish. I like the place, they send off the vibe of being part of the community.

11/30/2024: First-Born Daughter needs plumbing supplies, plumbing wrench, light bulbs, etc…read more repairing her humble abode, i.e., replacement tub spout, Teflon tape, and a gooseneck for the shower kit I gave her for an early Christmas gift. Massive home improvements are imperatively necessary for enhancing creature comforts!

I made a purchase a few days ago for something that wasn't going to work. I wasn't given a receipt,…read morewhich is my fault for walking away without getting it... but I assume since I used my debit card, I could use that to find it in the event. I need to return it. I used Apple tap to pay with a debit card that was compromised later that day. the bank canceled that card (what timing?!) so... when I went to return the item, I was turned away because I could not use the tap method. they could not find the purchase and told me that I should just "sell it on eBay" or Google our corporate phone number if that doesn't work. This was my absolute worst experience with Home Depot's customer service department EVER! I was (not) helped by a young woman named Lily. I don't know how a company would hire somebody with that terrible of customer service skills to be their on site manager. but once I raised enough chaos with other cashiers, I found another manager that was totally willing to help me? and they resolved my situation with store credit. (Amazing!) I was absolutely blown away that somebody would tell me to "sell it on eBay" as my only other option since they couldn't 'prove' that I actually purchased this item in the store. Somehow, my bank records were not enough. I knew exactly what register I bought it on, and we went to that register and looked up the history, found it, and resolved it very quickly!! ... albeit no thanks to Lily. Hanna, the other supervisor on duty for cashiers was AMAZING!!!!! So helpful, nice, and had empathy that totally refreshed my faith. What is up with the younger generation??! No social skill, empathy, or general pleasantness. Like you are being paid to help customers specifically... do the job don't patronize me. Thank you Hanna!!!! Hanna deserves 5 stars but I want this to be noticed! Hence giving one star above the lowest possible option

I ordered a garage door installed on 8/8 2026 and have problems with it. The railing is too big. I…read moretried to tell them at the store, but I was wrong. They said no it's right. I've tried to install it again on 8/9/2026 end it was too big I have pictures so I took it back to Home Depot and they said it was a special order. No one told me it was a special order. They have displayed the garage doors so how can it be a special order they charged me $79 since returning. Wrong of Home Depot.

Staff were very helpful and super nice. As soon as I entered I was asked if I needed help. Another…read morelater asked what I was looking for and then took me to where it was and gave me good details on the options there. As I was heading to check out, there was about 4 people in line at the 1 check out. Someone promptly came out and apologized for any wait and opened another check out which was hardly necessary. Very nice as I was checking out. Honestly the best service I've ever found at any store. Awesome staff. Generally the store is comfortable and I have yet to not find whatever I am looking for.

I drove an hour and 45 minutes from Point Arena to get supplies. When I got there, the supplies…read morethat they said that they had were not in stock. Josh in the yard did everything necessary to make sure I got what I needed. Josh is a great asset to Mendo Mill and I will definitely be back! Thanks Mendo Mill!

Great service, these folks have stuff even the big box stores don't have. I always check there…read morefirst.

"We've got it" is their mantra, and given their amazing stock of hard to find items, it's true. I…read morehave been shopping there for 20 years, and have not been disappointed once. Real expert advice given freely, just ask Chris or Mike or one of the other customers, and they'll tell ya!

I brought my fire extinguisher here to be recharged in late October and was told it would take a…read morecouple days and they would call me when it's done, i never received a call and I forgot all about it, and called back before Christmas and asked if I could come pick up my extinguish and was told yes, come and get it, I drove the 30 minutes to Lakeport, then was told "oh we didn't get around to it yet" it was in a pile of others that needed to be refilled 4 weeks later they finally called to let me know it was ready. It took over 3 months to do a job that takes only minutes to do. This is 100% a poor management issue, and needs to be resolved.

Horrible service. The manager stole my customer owned tank and i never got it back. Employees…read morewere rude. Never going back there. The other welding shop a block away was great in every way!

wanted to make a complaint about an experience I had at Mendo Mill. An employee named Ray was being…read morevery aggressive toward me and my group. He was yelling at us saying "we have 20 minutes" while we were shopping, which made us feel rushed and uncomfortable. When we checked out, he threw our change at us instead of handing it to us respectfully. His attitude and behavior were unprofessional and upsetting. I understand employees may be stressed or trying to close on time, but customers should still be treated respectfully. I wanted to bring this to your attention because the experience was not okay.

Mendo Mill in Willits has such an incredible stock of everything you can need for your home…read more Everything from their wood products to anything in the ACE hardware store as well. Every employee here was a pleasure to speak with; helplful, friendly and funny! Great pricing and did I say an incredible offering of products. Their wood/pellet burning stoves are awesome! I picked up several bags of very affordably priced wood pellets. Oh, they educated me on the differences as well. Just an excellent experience. Whenever I need anything for the house in Willits, they will be my "go to".

When you shop at a small town hardware store, you expect them to have some very basic knowledge of…read morethe products they sell. So when asking a question like does this part fit that one "I don't know, I just sell stuff brother" is not an acceptable answer to basic questions from the guy at the counter.

I purchased a new bbq regulator here. I was wary of it because it made a hissing noise. I called…read moreand asked if I could return it. I was told no because I didn't have the package. I didn't think I kept receipt because I thought I was buying a quality product. After being told no I thought I would try to use it. I didn't hear the hissing sound but the propane tank caught fire and I couldn't get it out. I had to call 911.

I love coming here. they prices are amazing and the service is even better. Associates are friendly…read moreand knowledgable.

This sounds like a bad story, but I promise there's a happy ending! We called ahead to see if they…read morehad certain product in stock and were told they did. We drove an hour to get there only to be told that it wasn't there. However, Dane refused to let us leave unhappy! He searched the whole store and found that the item was just misplaced and ran out to catch us. It was amazing customer service, and he saved our lives!! Every employee working today were also very helpful and nice and attentive to our needs. I definitely miss the bowling alley, but you did a great job hiring.

We went here as kind of a last ditch effort to find the hookups for connecting our propane tank to…read moreour generator, and I wish we had just come here first. The person who helped my husband find what he was looking for was very knowledgeable, and it ended up being way more affordable than we were expecting. If I could give ya'll ten stars I would we have spent way too long trying to find these parts.

Love this store. So much to get. Rhonda I know her. Always helpful. . Lots to shop local.read more

I wish I lived closer-this nursery is amazing! High quality plants and very good pricing, found…read moresome "steals" that always makes me happy. if you are driving to/from the Sacramento area to Ft. Bragg/Willits or up to the PNW, this needs to be a must-stop for plant lovers. great selection of houseplant. Highly recommend!

This is my happy place!! The staff are friendly and knowledgeable, prices reasonable, and quality…read moreis out of this world!