Have never had a problem with this vet. Have taken 3 dogs and 2 cats there over the last 20 years…read moreand received great service at all times.

Wish there was a zero rating. This place us a joke. Dr. Perez is cold, not the least bit…read morecompassionate and I really don't think he cares about animals. Right from the first visit when he came to town (thought I would give a new vet a chance) he has been a total jerk. No personality and a nasty attitude fits him to a T. Refuses to take responsibility if something goes wrong, and blames the owner. He thinks he is God, but let me tell you he is FAR from it. I wish he would leave town. Better no vet here than the likes of him!!! I know some people swear by him, but from my personal experience he is the bottom of the barrel!! If you truly love your fur baby, stay away from this "Vet" clinic!!! Poor excuse for both a vet, and a "human" being. All around poor care both during and after treatment.

Dr. Harper is a fantastic vet. Compassionate , caring and extremely knowledgeable…read more He was our "go-to" vet when he was in Canton, and again when he was in Raybrook. We didn't mind the drive from Massena because we knew our pets were going to get the best care possible! Take you furry kids to Silver Birch Urgent Care!!!​

Brought an ill cat in for care. Was told he needed teeth pulled. Paid over $1000 and he continued…read moreto be ill. Went to another vet who informed me the cat's teeth were fine and that he had a gum infection. He kept shaking his head at what they did to the cat -- even asked to take a copy of the information on the bill.

Love this place. Always take good care of my dogs. They are a bit expensive but it's worth it. The…read morestaff is always friendly.

I got my female cat fix here and she was healthy when I brought her I. The town and country in did…read morea wellness visit for 70$ said she was healthy and ready for the surgery. She went in on their 27th had the surgery everything was fine about 4 days ago she started vomiting. I thought it was her food and I stopped giving her her morning lickable. She was ok still eating and drinking. Yesterday she was sneezing and coughing no throw up in the morning. Still eating and drinking today I have to rush her to the vet because she is mouth breathing and won't eat Did they make my cat sick??

I had an appointment for my kitten and there was a miscommunication about the time of the…read moreappointment. I called to make sure what time the appointment was and the lady who answered the phone had such a nasty tone. The way she spoke to me and my boyfriend with her awful behavior was absolutely unacceptable. I am so so upset after that interaction and I cannot believe she would speak like this to a client. Definitely not going back and taking my kitten to a vet who is respectful or somewhat decent to their clients.

I am giving Dr. Stu and his staff one more star!! I brought a couple of kittens I recently adopted…read morefor their shots and "fixing". I had to bring boy kitty back a few weeks later because he decided to swallow a plastic piece that got lodged in his intestine. He spent the weekend in their hospital, and when I called to check on him, the staff made such a huge deal out of him, saying he was the sweetest kitty and everyone was taking turns cuddling with him. The staff in the office also fawned over him, saying how wonderful he was even when they were working on him. They all seem to be genuinely concerned for the animals well being, and most importantly, understand that pets are not just animals!

Awful front end staff. Had a poor experience with them, tried to call and go over experience, but…read morethey would not take the onus. I was told by one of the reps that they take complaints all day, and they couldn't care less. I told them I had a negative taste in my mouth based off this experience and Katie, the rep who was helping me on the phone told me to f*** off and find another vet if I didn't like the service. I asked to speak to a manager at this point, and the manager continues to shift blame to me, not even stopping to acknowledge the complaint that is being made. Honestly the worst experience I have ever had with any vet. Take the reps advice and look elsewhere for your pets health.

More focused on multiple visits than on healing the animal now - did not used to be like this…read more Have cut services off hours because their vets need to have a life too. Imagine if local hospitals did the same?

The vet in casselman near the truck stop is exceptional they actually care about the animals and…read morehow the animal is doing/feeling and the staff is soo friendly.

amazing service. very helpful…read morefirst time at a new vet since i left ottawa and i was really happy with all the people at this location. the dr. give me knowledge to take home and help my dog. i went in to put hime down and they were very helpful. thank you

Amazing Vet! Dr. Cochrane extremely experienced, friendly and kind. He offers extremely flexible…read morehours, I've gone in at 9 or 10 PM for appointments and will accommodate schedules. He does multi animal pricing that's extremely competitive, flexible pricing based on situations.

Once again I have had to head out to Russell to the vet - and, once again I'm impressed with the…read morefriendly, courteous, compassionate, professional service delivered by the team. Thank you to Dr Lackie for her care today and especially thank you to Emily for finding detail that I had forgotten about and which made a difference to the care Lexus needed.

This is the best and most caring veterinary clinic that we have had the pleasure of being clients…read more The vets are outstanding. They actually do care about your loved ones, and provide ongoing care and advice. The staff are friendly and treat our little ones with respect (we have an old cat) and warmth. The cost for treatment is relatively affordable. Hats off to Village Veterinary Clinic in Russell!!! Cathie C. and Robert M.